English Typing Female Jobs in Guwahati

- Handle inbound calls or enquiries from prospective customers and respond with product information, showroom details, pricing, offers, etc.- Maintain and update a database of leads, customer interactions and followups in the company CRM or lead-tracking system- Develop and maintain detailed knowledge of SREEMATI FURNISHINGs products (furniture categories, furnishings, accessories, promotional packages) so that you can confidently respond to customer queries and recommend appropriate items.- Ask probing questions to understand customer requirements (room size, style preference, budget, delivery timing etc) and guide them accordingly- Work with the showroom sales team to schedule appointments or site visits for qualified leads, thereby facilitating conversions.- Follow up with leads at appropriate intervals (via phone, WhatsApp, email) to nurture interest, address objections, and convert into showroom visits or orders.- Track and help meet individual targets (calls made, appointments scheduled, leads converted) and support the showrooms revenue goals.- Coordinate with internal teams (sales, dispatch, inventory) to ensure timely hand-over of information once a lead converts into an order.- Provide excellent customer interaction: maintain professionalism, courteous attitude, active listening, and clear communication.- Record any special customer requests, complaints or feedback received during calls and escalate or coordinate resolution with relevant departments (logistics, installation, service).- Build and maintain relationships with repeat customers or referrals, contributing to long-term customer satisfaction and brand loyalty.- Maintain accurate logs of call records: number of calls, outcomes, next-steps, lead sources, follow-up schedules.- Provide periodic reports to sales or marketing management on trends observed (customer preferences, competitor offers, market needs) and suggest improvements in tele-outreach scripts or product offerings.- Adhere to company guidelines, scripts, brand messaging, data privacy & documentation standards.- Work closely with the showroom sales team, marketing department and dispatch/installation units to ensure seamless customer experience from call to delivery.- Participate in training sessions to stay updated on new product launches, promotions, company policies, CRM tools and tele-marketing best practices.- Meet assigned targets while maintaining call quality, customer satisfaction and compliance with process norms.

Administrative Support & Communication like managing calendars, schedule meetings, andcoordinate appointments. Handle incoming and outgoing emails and phone calls.Prepare and organize documents, reports, and presentations. Track, and manage documents, contracts, or files. Assist in data entry and prepare reports or analysis. handling communication between teams or clients,attendance tracking, keeping track of renewals, payments, invoicesetc, coordination with Accountants, CAs, assisting in marketing newslettercreation and sending, social media posts and updates. Respond to customer inquiries, provide support with issues, or general inquiries.Assistance with hiring, job offers, job posts, and similar officejobs.Manage travel arrangements and bookings. Assist with planning andcoordinating virtual events, meetings.

Computer Data entry, Email drafting, File upload, online work

-Greet and welcome visitors in a professional and friendly manner.-Maintain visitor logs and ensure proper security or sign-in procedures.-Schedule and confirm appointments or meetings.-Receive, sort, and distribute daily mail and deliveries.-Keep the reception area tidy and presentable, with all necessary materials (brochures, forms, stationery, etc.).

-Make outbound calls to customers for service reminders, feedback, and promotions.-Follow up with customers regarding pending services, vehicle delivery, and satisfaction levels.-Maintain strong relationships with existing customers by providing timely information and support.-Conduct post-service follow-up calls to collect feedback and assess customer satisfaction (CSI).-Share customer insights and feedback reports with the Service Manager and CRM team.-Support sales or service marketing initiatives through effective telecommunication.-Schedule service appointments and ensure proper coordination with the Service Advisor team.-Identify inactive customers and reach out with personalized offers to regain business.