Female Customer Care Assistant Jobs

We are seeking a dedicated Customer Relationship Officer to join our team in Kunnamkulam Thrissur. This role is ideal for individuals who enjoy engaging with customers and building strong relationships. Key Responsibilities:1. **Customer Assistance**: Interact with customers to provide information about products and services, assisting them with inquiries and resolving issues promptly. This helps ensure customer satisfaction and loyalty.2. **Follow-Up Calls**: Conduct follow-up calls to ensure customers are satisfied with their purchases and services. This not only keeps the communication lines open but also helps identify areas for improvement.3. **Data Management**: Maintain accurate records of customer interactions and feedback. This information is crucial for understanding customer needs and improving service quality.4. **Feedback Collection**: Gather feedback from customers to help improve our services. This involves listening to their suggestions and concerns, facilitating responsiveness to customer needs.5. **Team Collaboration**: Work closely with other departments to ensure a seamless customer experience. Teamwork is essential in addressing customer issues effectively and efficiently.Required Skills and Expectations:The ideal candidate will have a high school diploma and be a quick learner with good communication skills. A friendly and approachable demeanor is crucial to building rapport with customers. The candidate should be organized, detail-oriented, and have a strong willingness to learn and grow within the role. Prior experience is not mandatory, but a positive attitude and a commitment to customer satisfaction are essential for success.

# Sales Coordinator - Job Description (Including GeM & Government Orders)## Position**Sales Coordinator**## DepartmentSales## Reporting ToSales Manager / Business Development Manager / Head of Sales---# Job SummaryThe Sales Coordinator is responsible for supporting the sales team by managing customer orders, preparing quotations, coordinating with internal departments, maintaining sales records, and ensuring timely execution of orders. The role also includes handling **Government e-Marketplace (GeM)** transactions, government tenders, institutional orders, documentation, and contract compliance.---# Key Responsibilities### Sales Coordination* Coordinate daily activities of the sales team.* Process customer enquiries, quotations, purchase orders, and sales orders.* Prepare Proforma Invoices (PI), Quotations, Sales Orders, and Contracts.* Maintain customer master data, price lists, and sales documentation.* Coordinate with production, warehouse, logistics, dispatch, and accounts departments.* Ensure timely order execution and delivery.* Follow up with customers regarding order status.* Support the sales team in achieving monthly and annual sales targets.---### Customer Relationship Management* Handle customer enquiries and resolve issues promptly.* Build strong relationships with distributors, dealers, hospitals, institutions, and corporate clients.* Maintain accurate customer communication records.* Coordinate after-sales support.---### Order Processing* Receive and verify Purchase Orders (PO).* Confirm product availability with production.* Coordinate dispatch schedules.* Track shipments until delivery.* Coordinate invoice generation and payment follow-ups.* Handle replacement, return, and complaint coordination.---### GeM (Government e-Marketplace) Responsibilities* Manage the company's GeM Seller Portal.* Upload and update product catalogues on GeM.* Participate in Direct Purchase, L1 Purchase, BOQ bids, Reverse Auction, and Custom Bids.* Search for new GeM opportunities daily.* Prepare and submit bids before deadlines.* Coordinate OEM Authorization, Product Certifications, and Technical Documents.* Monitor bid status and respond to buyer queries.* Process GeM Purchase Orders.* Coordinate invoice generation through GeM.* Manage GeM CRAC (Consignee Receipt & Acceptance Certificate) follow-ups.* Coordinate payment tracking through PFMS and GeM.* Maintain GeM performance ratings and seller compliance.* Ensure all GeM documentation complies with government procurement guidelines.---### Government Tender & Institutional Order Management* Monitor government tender portals and procurement websites.* Identify relevant tender opportunities.* Prepare tender documentation.* Coordinate submission of:* Technical Bid* Commercial Bid* Financial Bid* Prepare compliance documents such as:* GST Certificate* PAN* UDYAM Registration* BIS Certification* ISO Certificates* MSME Certificate* Factory License* Product Test Reports* Authorization Letters* Experience Certificates* Coordinate EMD (Earnest Money Deposit) and Performance Bank Guarantee documentation.* Maintain tender calendars and submission schedules.* Coordinate post-award documentation.* Ensure timely execution of government purchase orders.* Coordinate institutional supply schedules.* Track government payment status.* Maintain records of completed tenders and contract performance.---### Sales Reporting & MIS* Prepare Daily Sales Reports.* Weekly Sales MIS.* Monthly Sales Dashboard.* Territory-wise Sales Analysis.* Product-wise Sales Analysis.* Distributor Performance Reports.* Pending Order Reports.* Outstanding Payment Reports.* GeM Order Status Reports.* Government Tender Status Reports.* Sales Forecast Reports.---### Cross-functional Coordination* Coordinate with:* Production* Quality* Purchase* Warehouse* Dispatch* Finance* Marketing* Customer Service* Ensure smooth order execution from enquiry to payment collection.---# Required Skills### Technical Skills* Advanced Microsoft Excel (Pivot Tables, XLOOKUP/VLOOKUP, Charts, Dashboards)* Microsoft Word & PowerPoint* ERP Software (SAP, Oracle, Microsoft Dynamics, Tally ERP, Busy, etc.)* CRM Software (Zoho CRM, Salesforce, HubSpot)* GeM Portal Management* Government Tender Documentation* Order Processing* MIS Reporting* Sales Analysis* Documentation Management---### Soft Skills* Excellent communication skills* Strong coordination skills* Customer relationship management* Excellent follow-up ability* Time management* Multi-tasking* Problem-solving* Negotiation skills* Attention to detail* Teamwork* Analytical thinking* Ability to work under pressure---# Educational Qualification* B.Com* BBA* BBM* B.Sc* BA* MBA (Preferred)---# Experience* 2-5 years of experience in Sales Coordination, Sales Support, Order Processing, or Customer Support.* Experience handling **GeM Portal**, **Government Tenders**, and **Institutional Orders** is highly preferred.* Experience in Manufacturing, FMCG, Medical Devices, Healthcare, Pharmaceuticals, Consumer Goods, or Industrial Products is an added advantage.---# Key Performance Indicators (KPIs)* Order Processing Accuracy* On-time Order Execution* Quotation Turnaround Time* Customer Response Time* Sales MIS Accuracy* Pending Order Reduction* Payment Follow-up Efficiency* GeM Bid Submission Success Rate* Number of Government Tenders Submitted* Government Order Conversion Rate* GeM Compliance Score* Customer Satisfaction Score* Distributor Support Efficiency* Documentation Accuracy* Sales Team Coordination Effectiveness---# Preferred Candidate Profile* Strong knowledge of the **GeM (Government e-Marketplace)** portal and government procurement procedures.* Experience in managing government tenders, institutional sales, and compliance documentation.* Excellent proficiency in Microsoft Excel and MIS reporting.* Strong organizational skills with the ability to handle multiple priorities.* Ability to coordinate effectively with customers, sales teams, production, logistics, and finance.* Customer-focused with exceptional follow-up and communication skills.* Capable of working independently in a fast-paced manufacturing environment.This role is particularly well-suited for manufacturing companies supplying products to **private distributors, hospitals, institutions, government departments, and public sector organizations**, where seamless coordination of commercial sales, **GeM orders**, and **government tenders** is critical to business success.

Job SummaryWe are seeking a dedicated and customer-focused Customer Support Executive to provide exceptional service and support to our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience through various communication channels such as phone, email, chat, and social media.Key ResponsibilitiesRespond promptly to customer inquiries via phone, email, chat, and other communication channels.Resolve customer complaints and issues in a professional and timely manner.Provide accurate information about products, services, and company policies.Maintain detailed records of customer interactions and transactions.Escalate complex issues to the appropriate department when necessary.Follow up with customers to ensure their concerns are resolved satisfactorily.Achieve customer satisfaction and service quality targets.Collaborate with internal teams to improve customer experience.Stay updated on product knowledge and company processes.

Candidate Needs to Handle Customer Queries and Service Related Issues in Freight Forwarding Companies and Should have Experience in Import Related Customer Serving Domain and Should Be Able to Handle Independently.

We are looking for a dedicated Sales Coordinator to support our sales team and ensure smooth operations in our office located in Manjusar. This role is ideal for a motivated individual with 1 to 2 years of experience in sales coordination.**Key Responsibilities:**- **Assist Sales Team:** Provide administrative support to the sales team by managing schedules, handling inquiries, and coordinating meetings. This helps ensure that the team can focus on closing sales.- **Manage Sales Orders:** Process sales orders and maintain accurate records. Timely order processing is crucial for customer satisfaction and efficient sales operations.- **Customer Interaction:** Communicate with clients to address their queries and provide information about products and services. Strong client communication enhances customer relationships and drives sales.- **Data Entry and Reporting:** Record sales data and prepare reports for management. Accurate data entry is essential for analyzing sales performance and making informed decisions.- **Coordinate Events and Promotions:** Support the organization of sales events and promotional activities. Effective coordination boosts sales visibility and engages potential clients.To succeed in this role, candidates should possess strong organizational skills, attention to detail, and the ability to communicate effectively. Proficiency in Microsoft Office and familiarity with CRM software is expected. We encourage applications from females who hold a B.Com degree and have the ability to thrive in a team-oriented work environment.

Job Title: Customer Care Manager (CCM) - AutomobileLocation: NashikExperience: 3-5 YearsIndustry: AutomobileJob Overview:We are looking for a dynamic and customer-focused Customer Care Manager (CCM) to oversee customer service operations in the automobile sector. The candidate will be responsible for enhancing customer satisfaction, managing service teams, and ensuring a seamless customer experience across all touchpoints.Key Responsibilities:Manage end-to-end customer service operations for sales and after-sales supportHandle customer complaints, escalations, and ensure timely resolutionDevelop and implement customer satisfaction strategies (CSI)Monitor service quality and ensure adherence to company standardsCoordinate with service, sales, and technical teams for issue resolutionMaintain customer feedback records and generate reportsConduct regular follow-ups with customers to improve retentionTrain and guide customer care executives and service advisorsEnsure achievement of customer satisfaction and retention targetsKey Skills Required:Strong customer handling and problem-solving skillsExcellent communication and interpersonal abilitiesKnowledge of automobile service processesLeadership and team management skillsCRM software knowledgeAbility to handle pressure and manage escalationsQualification:Graduate / MBA (Preferred)Automotive or Management background preferredExperience:5-10 years in customer service within the automobile industryExperience in dealership or service center preferred.

Candidate needs to handle customer queries and service related issues