Female Sales Support Executive Jobs

We are seeking a dedicated Online Sales Support Executive to assist our sales team from the comfort of their home. This part-time role is perfect for freshers who have completed their 10th grade and are eager to begin their career in online sales.Key Responsibilities:1. **Customer Interaction**: Engage with potential customers through online channels, answering inquiries and providing product information.2. **Order Processing**: Assist in processing customer orders accurately and efficiently, ensuring a smooth transaction experience.3. **Data Management**: Maintain customer records and sales updates in our database, ensuring all information is current and correct.4. **Follow-Up**: Reach out to customers post-purchase to gather feedback and encourage repeat business, helping to build lasting relationships.5. **Sales Support**: Assist the sales team in preparing sales reports and managing inventory levels to optimize fulfillment.Required Skills and Expectations:Candidates must have strong communication skills, as interacting with customers effectively is crucial. A basic understanding of computer applications and online sales platforms is expected, as these will be used daily. Attention to detail is important when processing orders and maintaining records. A positive attitude and willingness to learn are essential for success in this role. The ideal candidate should be self-motivated and able to work independently while being part of a remote team.

Job Description - Customer Support ExecutiveCompany: Sharas Venture Private Limited (Graciss Menstrual Care)Location: Coimbatore, Tamil NaduDepartment: Customer SupportReports To: Customer Support Manager / Operations ManagerAbout the RoleWe are looking for a customer-focused and enthusiastic Customer Support Executive to deliver exceptional service to our customers across phone, email, WhatsApp, website, and e-commerce platforms. The ideal candidate will handle customer inquiries, resolve complaints, process orders, and ensure a seamless customer experience while maintaining high service standards.Key ResponsibilitiesCustomer SupportRespond to customer inquiries through phone, email, WhatsApp, website chat, and social media.Provide accurate product information and usage guidance.Resolve customer complaints promptly and professionally.Escalate complex issues to the appropriate department.Maintain high customer satisfaction through timely support.Order ManagementProcess customer orders received through the website, WhatsApp, and marketplaces.Track shipments and provide delivery updates.Coordinate with logistics partners for dispatch and delivery.Handle order modifications, cancellations, returns, exchanges, and refunds.E-commerce SupportSupport customers purchasing through Shopify, Amazon, Flipkart, Meesho, and other online platforms.Monitor order status and ensure timely fulfillment.Coordinate with warehouse and dispatch teams to resolve order-related issues.Customer Relationship ManagementMaintain accurate customer records in the CRM system.Follow up with customers to ensure issue resolution.Build long-term customer relationships and encourage repeat purchases.Collect customer feedback and share improvement suggestions with management.Sales SupportAssist customers in selecting suitable products.Promote ongoing offers, subscriptions, and combo packs.Support upselling and cross-selling opportunities.Coordinate with the sales team for bulk and distributor inquiries.Documentation & ReportingMaintain records of customer interactions and complaints.Prepare daily and monthly customer support reports.Track complaint resolution time and customer satisfaction metrics.Ensure all customer information is accurately updated.QualificationsBachelor's Degree in any discipline (BBA, B.Com, BA, B.Sc, BCA, or equivalent).1-3 years of experience in Customer Support, Customer Service, Call Centre, E-commerce Support, or FMCG.Fresh graduates with excellent communication skills may also apply.Required SkillsTechnical SkillsCustomer Relationship Management (CRM)Shopify Order ManagementE-commerce SupportMicrosoft ExcelMicrosoft WordGoogle WorkspaceData Entry & DocumentationWhatsApp BusinessEmail ManagementSoft SkillsExcellent Communication SkillsActive ListeningCustomer-Centric ApproachProblem SolvingComplaint ResolutionPatience & EmpathyTime ManagementMultitaskingAttention to DetailTeamwork & CoordinationKey Performance Indicators (KPIs)Customer Satisfaction (CSAT) ScoreFirst Response Time (FRT)Average Resolution Time (ART)Number of Customer Queries ResolvedOrder Processing AccuracyReturn & Refund Resolution TimeCustomer Retention RatePositive Customer FeedbackCRM Data AccuracyUpselling & Cross-selling PerformanceSalary18,000 - 25,000 per month (Based on experience and qualifications)Employment DetailsEmployment Type: Full-TimeExperience: 1-3 YearsIndustry: FMCG / Manufacturing / Consumer Goods / E-commerceWork Location: Coimbatore, Tamil Nadu

We are looking for a dedicated and enthusiastic Call Center Executive to join our team in Kolkata. This is an entry-level position suitable for candidates who have completed their 10th grade and are eager to begin a career in customer service.Key Responsibilities:- **Handling Incoming Calls:** You will assist customers by answering their queries, providing information about products and services, and resolving any issues they may have.- **Making Outbound Calls:** You will reach out to potential and existing customers to promote services, gather feedback, and ensure satisfaction, often following up on previous inquiries.- **Maintaining Customer Records:** Accurately documenting all customer interactions is essential. You will update customer information in the database to ensure our records are current.- **Working in a Team Environment:** Collaborating with fellow team members is crucial for providing excellent service. You will share insights and support one another in meeting team goals.Required Skills and Expectations:We seek female candidates who are proactive, organized, and possess strong communication skills. Being polite and patient with customers is essential, as is the ability to handle stressful situations gracefully. A basic understanding of computer systems is necessary, along with a willingness to learn. You should be prepared to work full-time in an office environment and be committed to delivering excellent customer service at all times.

We are looking for a Retail Sales Executive to join our team in Swargate, Pune. This position is suitable for candidates with little to no experience, making it an excellent opportunity for recent school graduates. The role involves assisting customers and promoting products in a retail environment. Key Responsibilities:1. **Customer Assistance**: Greet customers warmly and understand their needs. Provide information about products and services to help them make informed decisions.2. **Product Promotion**: Actively promote and demonstrate products to customers. Use persuasive communication to highlight the features and benefits of merchandise.3. **Sales Transactions**: Handle sales transactions accurately and efficiently using the cash register. Ensure that the pricing and sales promotions are correctly applied.4. **Inventory Management**: Assist in maintaining the sales floor by restocking shelves, organizing products, and updating displays to ensure an appealing shopping environment.5. **Team Collaboration**: Work closely with team members and management to achieve sales targets and improve customer satisfaction.Required Skills and Expectations:Candidates must have completed at least the 10th grade and should be female. Strong communication skills are essential for engaging with customers effectively. A friendly and approachable personality is important to create a welcoming atmosphere. Basic mathematical skills are necessary for handling transactions. Applicants should demonstrate a willingness to learn and adapt quickly to the retail environment. Good teamwork and a positive attitude are vital for contributing to overall store success.