Customer Support Manager

StaffHire Solutions

7 - 9 Years
1 Openings
10.0-12.0 Lac/Yr
Mumbai

Key Skills

Customer Service Manager Professional Development People Management Escalation Manager Customer Support Walk In

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Job Description

**Job Title:** Customer Service Manager

**Department:** Customer Support

**Location:** Mumbai

**Role Summary:**

As a Customer Service Manager at Raise, you will play a crucial role in delivering exceptional customer experiences through our Investment & Trading platform, Dhan. You'll lead and support a team of Customer Service Representatives, ensuring efficient query resolution, customer satisfaction, and team growth. Collaborating closely with internal stakeholders, you'll contribute to our customer-centric mission and uphold our commitment to excellence.

**Responsibilities:**

- Lead a customer support team, addressing daily queries and disputes.

- Train and mentor the team to enhance customer support and professional development.

- Drive a customer-centric approach, setting clear goals and strategies.

- Ensure timely and effective responses for superior customer experiences.

- Improve customer satisfaction across various channels and achieve set goals.

- Implement digital technologies to enhance the customer journey.

- Manage escalations and coordinate with multiple stakeholders.

- Establish metrics for team growth and performance.

- Identify opportunities for enhanced effectiveness and productivity.

- Develop and refine processes to elevate customer satisfaction.

**Skills & Qualifications:**

- Graduation in a relevant field.

- 7 to 9 years of experience, preferably in the Broking industry.

- Excellent verbal, written, and analytical skills.

- Strong process orientation and professional discipline.

- Effective cross-functional communication and influence.

- Solution-oriented with strong problem-solving abilities.

- Enthusiasm for promoting a customer-centric culture.

Experience : 7 - 9 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Customer Support Manager

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India

About StaffHire Solutions

StaffHire Solutions, the primary employment agency we represent, is situated in Hyderabad, Telangana, and provides each individual with the best opportunities. We create real talent and use it in the fields and organisations where it will thrive.

We are a cautious placement consultant who strives to satisfy each person's requirements for locating employment. We support you in your efforts to get your dream job.

We take pleasure in being a business that is dedicated to helping people advance in their careers and helping businesses succeed via the recruitment of excellent talent. We are dedicated to providing a good client experience and have high expectations for the success of every candidate.

We set ourselves apart from other consultants in India by giving applicants the best and assisting them in locating amazing workplaces.

We will handle the work of locating the greatest professional prospects, and the candidate may count on that. We will give them all the materials needed for the application interview requirements.

Our Team:

Top-notch technology, professionalism, an integrated system, and a strong infrastructure are required to work with companies and candidates. As a result, we are dedicated to continually improving and funding the aforementioned resources.

Our team of professionals is dedicated to helping our respected clients and candidates and supporting them in achieving their mutual short- and long-term demands and goals. As a team, we prioritise the demands of the client rather than putting them last and give more thought to how the customer's objective may be achieved with the assistance of others and digital push.