Assistant Manager Customer Service

• To manage the day-to-day operations with a team of agents and meet the required numbers in terms of sales, quality, and productivity.

• Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers.

• Work very closely with team members to solve customer problems.

• Need to be approachable and supportive towards the team.

• Should have the ability to motivate the team to achieve their targets.

• Monitor team performance and report on metrics.

• Do regular performance evaluations.

• Create a motivating work environment & atmosphere.

• Develop a well-designed & motivating evaluation program

• Communicate with teams about their performance.

• Maintains and enhances the organization's customer care department by planning, implementing, and evaluating various policies, programs, and practices to

Improve customer satisfaction. Discover training needs and provide coaching.

• Experience

  9 - 15 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Customer Service Manager

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office