Assistant Manager Customer Service

Indian Eagle Pvt Ltd

To manage the day-to-day operations with a team of agents and meet the required numbers in terms of sales, quality, and productivity.

Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers.

Work very closely with team members to solve customer problems.

Need to be approachable and supportive towards the team.

Should have the ability to motivate the team to achieve their targets.

Monitor team performance and report on metrics.

Do regular performance evaluations.

Create a motivating work environment & atmosphere.

Develop a well-designed & motivating evaluation program

Communicate with teams about their performance.

Maintains and enhances the organization's customer care department by planning, implementing, and evaluating various policies, programs, and practices to

Improve customer satisfaction. Discover training needs and provide coaching.

Experience : 9 - 15 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Customer Service Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India