Service Manager

Apex Eternity

job overview:

the service department is responsible for managing the service department of the company, overseeing service and support operations, ensuring customer satisfaction, and leading a team to execute these functions effectively. this role involves strategic planning, operational management, and continuous improvement initiatives to enhance service quality and efficiency

roles & responsibilities

leads the service department, ensuring efficient execution of service operations, resource planning, and quality assurance. acts as the central coordinator between management, customer support, field teams, and other departments (sales, production, r&d).

requirement skills

oversee installations, commissioning, and customer handovers.

manage amc contracts, warranty claims, scheduled maintenance, and repairs.

handle customer escalations and ensure timely resolution.

plan resource allocation (manpower, tools, spares) and monitor expense management.

coordinate interdepartmentally with sales, production, and r&d for service needs.

lead performance evaluations, track kpis, and analyse service data (response time, resolution rate).

ensure customer feedback is collected, analysed, and acted upon for service improvements.

oversee training programs, sop updates, compliance integration, and documentation standards.

drive continuous improvement initiatives within the service operations.

education qualification bachelor's / diploma degree in engineering or a related field.

• Experience

  3 - 4 Years

• No. of Openings

  1

• Education

  B.E [Electrical and Electronics], Diplomate of National Board

• Role

  Service Manager

• Industry Type

  Editors / Journalism / Content

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  THALTEJ- AHMEDABAD- 380059.