English Faculty 12th Pass Experience Jobs in Mumbai

Retail Store Assistance Shift Time 08:00 to 18:00 & 14:00 to 24:00Job descriptionJob Title: Counter Staff / Customer Service AssociateJob Summary:The counter staff is responsible for greeting customers, processing transactions, answering inquiries, and ensuring a smooth and positive experience for customers. This role often requires handling cash, operating point-of-sale (POS) systems, and providing information on products or services.Key Responsibilities:Customer Service:Greet customers warmly and engage them in a friendly, approachable manner.Assist customers with inquiries, complaints, and service requests.Provide information about products, services, promotions, or procedures.Transaction Processing:Process cash, card, and digital transactions accurately.Handle cash registers, balance tills, and ensure correct change is given.Maintain accurate records of daily transactions and reconcile receipts.Product or Service Assistance:Recommend or upsell products/services that may benefit customers.Demonstrate basic product or service knowledge to assist customers in making decisions.Handle or prepare orders as per customer requests in settings like restaurants or retail counters.Inventory and Stock Maintenance:Monitor and restock products or supplies on display or within reach of the counter.Notify supervisors about low inventory levels or items that require reordering.Cleanliness and Organization:Keep the counter area clean, organized, and presentable at all times.Ensure promotional materials, signs, and product displays are up-to-date and orderly.Compliance and Safety:Follow company policies regarding transactions, refunds, and exchanges.Adhere to health and safety regulations, especially in food or retail settings.Qualifications:High school diploma or equivalent; additional education or training is a plus.Previous customer service or cash-handling experience preferred.Strong communication and interpersonal skills.

- Handle customer complaints promptly and professionally, providing appropriate solutions to ensure customer satisfaction.- Follow up with customers to ensure that any issues they experience are fully resolved.- Accurately track stock levels and promptly restock merchandise to ensure availability for customers.- Maintain stock control measures to prevent overstocking or stockouts, optimizing inventory management.- Work towards meeting or exceeding sales targets through proactive customer engagement and effective merchandising.- Interact with customers in a friendly and helpful manner, addressing their concerns, answering questions, and assisting them with their needs.- Collaborate with team members to create a positive and efficient work environment.- Stay informed about product features, promotions, and company policies to provide accurate information to customers.- Uphold high standards of customer service, representing the company's brand values at all times.*Qualifications:*- Previous experience in customer service, retail, or a related field preferred.- Excellent communication skills, both verbal and written.- Strong problem-solving abilities with a customer-focused approach.- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.- Attention to detail and accuracy in tracking inventory and processing transactions.

Skills Required for:- Perfect in English Reading Writing CommunicationJob Type:- Full-Time Time (9 Hrs) OR Part-Time Time (4 Hrs) (Opening - 1)Work Experience:- 1 - 3 Years in Training OrganizationLocality :- Virar (Preference)Gender :- Female (Preference) / Male (if)Language Known:- English (Perfect) Hindi (Preferred) Marathi (if)Education :- Graduate (Preference)Training Type :- Classroom Offline Training - Office Work

As a Customer Support Executive, you will be responsible for providing timely and accurate support to our customers through various channels such as email, chat, and phone. You will work closely with our sales and logistics teams to ensure that orders are processed correctly and shipped on time. You will be expected to:Respond to customer inquiries in a timely and professional manner.Provide assistance with order tracking, returns, and refunds.Troubleshoot technical issues with our website and payment gateway.Maintain a high level of product knowledge and stay up-to-date with the latest game releases and features.Use our customer support software to manage and track customer inquiries, and ensure that all tickets are resolved within our SLA.Identify opportunities for process improvement and provide feedback to the team.