Desktop Engineer L1 Jobs

1) Assembling Pc , Installation of OS and Software.2) Installation and Configuration of Network Printer3) Configuration of Network Product Router/ Access Point 4) Installation /Configuration of Firewalls / Manage Network Switch5) Installation/ Configurations of Servers (Raid Configuration / OS Installation/H/w drivers firmware Update)6) Deployment of Active Directory and Domain Controller7) Installation of Antivirus server 8) Crimping/Punching Network Cable9) Email Configuration

3+ Years of Working Experience as Engineer handling similar types of services/incidents. Laptop/Desktop configuration Laptop/Desktop troubleshooting and repair to a certain level. Windows OS installation & Troubleshooting (Must). Outlook 2013 & 0ffice 365. Address user tickets regarding hardware, software. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting & Familiar with Remote Support over call/email/remote tools. Help create technical documentation and manual.

Technical Support - AhmedabadExperience: 0.6 Months - 2 Years****Apply only if you are from Gujarat and ready to Relocate at Ahmedabad location******* Graduation is a Must****CTC: Upto 25,000* Monthly CTCShould have knowledge of Hardware and troubleshooting the same.Should have knowledge of Windows and Linux Operating System.Should have basic concept of Network Functioning and Troubleshooting.Ability to diagnose and troubleshoot Security issues.Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk)Excellent problem-solving and communication skills.Ability to provide step-by-step technical help, both written and verbal.Taking ownership of customer issues reported and seeing problems through to resolution.Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.Ensure all issues are properly logged.Address: Satellite Road, satellite, Ahmedabad, Gujarat - 380015

Role and Responsibility :Addressing user tickets for issues regarding hardware, software, and networking.Assisting customers through installing applications and computer peripherals.Providing technical support either by visiting on-site or through remote-access systems.Providing IT networks and customer services to users inside and outside the company.Guide users with step-by-step instructions to resolve the issues.Customising the desktop applications as per the needs of users and clients.Advising on software and hardware upgrades.Maintaining a log of job tickets and maintenance tasks.Send the unresolved issues to the next level of the support team.Ensuring that the client systems are working fine.Creating technical reports and manuals.Keep up with current breakthroughs in computing technology and research its reviews.

Need OEM Laptop engineer for field support

1. Computer Hardware and Network (LAN/WAN) Troubleshooting 2. Should have knowledge of OS installation or troubleshooting at the user end.3. Product knowledge of desktop, laptop, printer, and basic networking parts4. Installation of antivirus and configuration of RDP, firewalls, and network ports.5. Installation of MS Office and Outlook configuration and email backup.6. Windows server active directory user management and permissions knowledge.7. Basic Linux operating system knowledge.8. Maintain and monitor IT assets and coordinate with vendors by email and phone. In addition, should have an eagerness to learn about the telecom dialer and PBX.

Desktop support engineers provide support for users of computers and software systems. They provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. They also answer on-the-spot inquiries from users.

Roles and Responsibilities: Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the clients location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Completing job reports and ordering supplies.

Desktop support Engineer L1

We are looking for Technical Support Engineer with experience supporting a global company. A career with our Client provides invaluable experience in an exciting and rapidly expanding market and an opportunity to be part of a global company with numerous offices worldwide and a workforce that includes dozens of different nationalities. This role will report into the Customer Care Manager, based in Dubai. Key Role Responsibilities Troubleshoot and respond to customer issues and provide timely updates and resolutions to customers according to our SLA's Monitor and troubleshoot the system alerts, escalate critical issues, and follow up with various parties through service restoration Participate in on duty rotation during weekends and public holidays when required (once every 6-8 weeks) Manage customers accounts and configurations Resolve product or service issues by investigating the root cause of the problemsEscalate issues to the relevant team internally / externallyEssential Experience Minimum diploma or degree in Information Technology, Computer Science or equivalent Strong troubleshooting and analytical skills Excellent interpersonal skills, good communication skills in English, an additional language will be an advantage Good attention to detail Ability to work effectively under pressure, prioritize tasks and follow processes Demonstrate the motivation to learn new skills and technologies Good understanding of web services, API and IP based protocols Proficient in MS Office applications (Word, Excel). Advanced proficiency in Excel is an advantage Preferably with Customer Service experience in a Telecommunications and IT Industry

Laptop and Desktop installation & support, Email configuration and backup, Network issue, Printer installation and problem solving, Internet issue solving, User account creation for Active Directory, Exchange Mailboxes and VPN and remote dial-in users

Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the clients location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.Troubleshooting networking and connection issues.Advising on software or hardware upgrades.Providing basic training in computer operation and management.Completing job reports and ordering supplies.Desktop Support Engineer Requirements:Bachelors degree in computer science or information technology.Proven work experience as a desktop support engineer or support technician.Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.Knowledge of popular operating systems, software applications, and remote connection systems.Ability to solve complex hardware and software issues.Ability to travel and work after hours when necessary.Excellent interpersonal skills.Good written and verbal communication skills.

2 to 3 years of experience in a similar role, preferably in a network operations center environment.Solid understanding of network protocols, routing, switching, and security concepts.Proficiency in network monitoring and management tools such as SolarWinds, Nagios, or PRTG.Familiarity with network devices and technologies, including routers, switches, firewalls, and load balancers.Basic knowledge of TCP/IP, DHCP, DNS, VPN, and other network protocols.

Hiring for O365 Admin Mail Server,System Admin,Desktop Support L1/L2 near Ahmedabad but we have Bus Facility.For O365 Administrator Mail Server Role Salary Range 6LPA to 7.5 LPAExp 5+ ApproxSkills:- Someone who has handled creation, deletion, migration, having domain knowledge of AD , DHCP is Mandatory.Some one who has worked on 2 plus domain and handled 500 -1500 Users.Can Identify phishing and spam Mail.Worked on O365 Admin portal server side.Worked as Global admin and handled many servers.Someone who has handled O365 Admin portal always not only if someone is on leave.For System Admin Salary Range 5LPA to 6 LPAExp 3+ApproxSkills Needed:-Vmware Installation,Veritas Backup,WIM, AD, DHCPFor Desktop Support L1 Salary Range 2LPA to 2.9 LPABasic VPN and TroubleshootingFor Hardware and Networking L2 Salary Range 2.9LPA to 3.36 LPA

L1 Engineers for Bengaluru Location,.Candidate should be ready to join immediately

Position- L1 Support Experience- 6 months to 2 years Salary- 13700 inhand / 17k CTCSkills- Installation, configuration, troubleshooting of software and hardwareJob Location- 1- Saidham village padgha near bhiwandi 2- Panchratna Industrial estate sarkhej bavla highway ahmedabad3-Alcaso Industrial Park Chancharwadi vasna ahmedabadGender- MaleInterested candidates are requested to share CV with below details Current CTCExpected CTCNotice Period Preferred Location ThanksShweta

Technical Support ExecutiveJob DescriptionTroubleshooting of all types of Hardware ( Desktop / Laptop / Printers ) , software application & Networking problems . Installation , Troubleshooting and configuration of Windows / Linux based operating systems & Patch management . Good experience in Installation , configuring & troubleshooting of MS Outlook 2007/10/13/16 or Office 365 , Taking Regular data & mail backup of MS outlook ( PST Configuring & troubleshooting of Desktop / Laptops for L1 level Configure & Troubleshooting of TCP / IP settings & connectivity problems for client computers and add them to domain . Installation and Managing Windows patches for client systems Basic software and 05 Installation

Job Description for Technical Support Engineer L1:Experience - 0 months to 1 year Attend all the tickets forwarded by Service Desk and Incident management team. Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA. Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners. Supporting end users for their hardware, operating system and application related issue. Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution. Ensure adherence to operational & technical escalation process (escalation matrix) Provide accurate information in the shift handovers and on email to the respective Managers. Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's. Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases. Asset Inventory management - need to capture accurate inventory and share with respective Asset team.

Essential Duties/ResponsibilitiesMonitoring & Support Activities: Server, Application and Services health checks Email checks: scrutinizing numerous notifications/ various reports on daily basis. Follow up with Prime Brokers/Counterparties on learned issues. Investigate Sanity test violations (more like investigation of daily regression test results). Liaise with Software Development, Compliance, Tax and middle office teams on various assessments. Investigating, troubleshooting, and identifying solutions to resolve issues. Taking ownership of issues reported and seeing problems through to resolution. Notify customer and third-party service providers of issues, outages, and remediation status in stipulated timeframe. Document all actions in accordance with standard company policies and procedures. Provide timely updates to multiple internal stakeholders and update tickets worked upon. Excellent team player and able to work under own initiative.Operations Work: Recon and Investigation of breaks Data validation and compilation of various reports on a daily basis. Requirements Minimum of 3-5+ years of successful application development, integration and support Bachelors or Masters Degree OR Equivalent education/experience (Commerce discipline preferred). Industry experience, specifically in investment management, with the ability to talk on a peer-to-peer level with fund members is ALWAYS a plus. It is required for some roles and optional for others. Highly energetic, pro-active and creative. Superior presentation skills, both oral and written.Possible onsite-client travel

- Help customers through a series of actions, via either phone, email or chat, until resolution- Diagnose and troubleshoot technical issues, including account setup and network configuration- Properly escalate unresolved issues to appropriate internal teams- Ensure all issues are properly logged in Bluberry Media's Helpdesk Portal.- Prioritize and manage several open issues at one time- Document solutions in the form of notes and manuals- Should be flexible with shifts- Excellent communication skills in English both verbal and written- Good knowledge of network, Windows & Mac- Server/workstation Operating Systems, Printer and Scanner Installation and AD management- 2 to 3 years of experience in L1-Helpdesk / L1- Remote support- Proven work experience as an L1 Technical Support Engineer or IT Helpdesk Technician or similar role- Experience in helpdesk ticketing tool or any other service management tool- Good knowledge of current network hardware, protocols, and standards- Certifications in mainstream vendor technologies will an advantage (eg: MCITP)- Working knowledge of Outlook configuration and MS 365.

Key Responsibilities:Technical Support:Provide first-level support for desktop-related issues, including hardware, software, and peripheral devices.Respond to help desk tickets, emails, and phone calls in a timely and professional manner.Troubleshooting:Diagnose and resolve hardware and software issues on desktops, laptops, and other end-user devices.Escalate complex issues to higher-level support teams when necessary.Hardware Setup and Maintenance:Install, configure, and maintain desktop hardware components, such as CPUs, RAM, hard drives, and peripherals.Conduct routine maintenance and upgrades on desktop systems.Software Installation and Configuration:Install, configure, and troubleshoot operating systems and standard desktop applications.Assist users with software-related issues and provide training when necessary.User Account Management:Create and manage user accounts, profiles, and access permissions.Reset passwords and assist users with account-related issues.Endpoint Security:Implement and enforce endpoint security measures, including antivirus software and system updates.Collaborate with the security team to address security incidents on end-user devices.Documentation:Maintain accurate records of hardware and software inventory.Document troubleshooting procedures and solutions for common issues.Communication:Communicate technical information to non-technical users in a clear and understandable manner.Provide updates on issue resolution and follow-up with users as needed.Collaboration:Collaborate with other IT support teams to ensure seamless resolution of issues.Work with system administrators and network engineers to address connectivity and access issues.Qualifications and Skills:Associate's degree or equivalent in Information Technology or a related field.Entry-level experience in desktop support or a similar role.Basic knowledge of desktop operating systems (Windows, macOS) and common productivity applications.

Key Responsibilities:End-User Support:Provide first-level technical support to end-users via phone, email, or in-person.Troubleshoot and resolve hardware, software, and network-related issues on desktops and peripherals.Hardware and Software Installation:Install, configure, and upgrade desktop hardware and software components.Set up and deploy new desktops, laptops, and related equipment.System Maintenance:Perform routine maintenance tasks, including system updates, patches, and antivirus scans.Monitor system performance and address issues proactively.User Training:Assist users in familiarizing themselves with hardware and software functionalities.Provide basic training on common applications and tools.Documentation:Maintain accurate records of hardware and software inventory.Document support interactions and resolutions for future reference.Collaboration:Collaborate with other IT support teams to escalate and resolve complex technical issues.Communicate effectively with end-users and other IT staff.Remote Assistance:Provide remote assistance using remote desktop tools to troubleshoot and resolve issues.Assist users with remote access and connectivity.Security Compliance:Enforce security policies and procedures related to desktop systems.Ensure compliance with company security standards and protocols.Troubleshooting Documentation:Document common issues and resolutions in the knowledge base for reference.Contribute to the creation and maintenance of troubleshooting guides.Qualifications and Skills:Associate's degree or relevant certification in Information Technology or a related field.Basic understanding of desktop hardware, operating systems, and common software applications.Familiarity with Windows and Mac operating systems.Strong problem-solving and analytical skills.Excellent communication and interpersonal skills.

1) Assembling Pc , Installation of OS and Software.2) Installation and Configuration of Network Printer3) Configuration of Network Product Router/ Access Point 4) Installation /Configuration of Firewalls / Manage Network Switch5) Installation/ Configurations of Servers (Raid Configuration / OS Installation/H/w drivers firmware Update)6) Deployment of Active Directory and Domain Controller7) Installation of Antivirus server 8) Crimping/Punching Network Cable9) Email Configuration