As an Air Ticketing Staff member, you will play a vital role in assisting customers with their travel needs, ensuring a seamless ticketing experience.Key Responsibilities:- Ticket Booking: Assist customers in booking flights by providing relevant options based on their preferences and budget, ensuring they understand the terms of their purchase.- Customer Service: Address customer queries and concerns promptly, offering guidance on ticket changes, cancellations, and refunds to maintain high satisfaction levels.- Flight Information: Stay updated on flight schedules, availability, and pricing, providing customers with accurate information to help them make informed decisions.- Documentation Processing: Collect necessary identification and travel documents from customers and ensure they are correctly processed for ticket issuance.- Payment Handling: Manage payments securely, offering various payment options and ensuring all transactions are processed accurately.- Coordination with Airlines: Maintain communication with different airlines to confirm bookings, resolve issues, and get updates on flight statuses.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential to interact effectively with customers and colleagues.- Attention to Detail: You must pay close attention to details to avoid errors in bookings and maintain accuracy in documentation.- Customer Service Orientation: A friendly and helpful attitude towards customers is critical in providing excellent service and resolving issues.- Basic Computing Skills: Proficiency in using computers, ticketing software, and online booking tools is necessary for efficient operations.- Team Player: Ability to work well within a team environment, supporting colleagues and sharing responsibilities effectively.