Conflict Resolution Job Vacancies in Guwahati

Human Resources (HR) Recruitment: Source candidates, screen resumes as per the requirement, schedule interviewsand assist with on boarding after final selection. Payroll & Attendance: Track daily attendance, process leave requests, and compile monthlypayroll inputs. Employee Relations: Help resolve workplace grievances, support performance reviews, andcoordinate exit interviews. Compliance: Maintain accurate personnel files and ensure adherence to local labor laws. Contract worker Management: Issuance of gate pass after proper police verification &fitnesscertificates, to monitor monthly wage payment and other statutory payments like PF/ESIC bythe contractors for each and every contract worker. All other compliances related to labor Lawsby company as well as by the contractors. Government Department Coordination: Must have practical experience in handling andcoordinating with various government departments and statutory authorities, includingEPFO/PF, ESIC, Labour Department, GST Department, Electricity/Electrical InspectorateDepartment, Factory Inspectorate, Pollution Control Board, Fire Department, local municipalauthorities, Police Department, and other relevant government authorities as applicable tothe plant and company operations. Government Correspondence: Should be capable of understanding government notices, letters, forms, challans, certificates, inspection reports, compliance documents, and other officialcorrespondence and take appropriate action or escalate the matter to the concernedsenior department. Documentation Review: Should be able to independently read and understand documentsreceived from EHS, Legal, Finance, Operations, Maintenance, Security, contractors, andgovernment authorities, identify missing information or documents, raise queries with theconcerned department, and ensure timely completion and submission. Implementation & Follow-up: Should be capable of suggesting practical implementation ofcompliance requirements and coordinating with relevant internal teams and governmentdepartments to ensure timely closure. Reporting: Prepare and maintain professional HR, administration, statutory compliance, manpower, attendance, contractor, government correspondence, and management reports asrequired. Administration (Admin) Office Management: Oversee facility maintenance, manage inventory, and order office suppliesincluding office transport system. Vendor Management: Coordinate with external suppliers, service providers, and buildingmanagement. Documentation: Maintain electronic and physical databases, update office manuals, and handlegeneral correspondence. Coordination with Local Administrations for smooth functioning. Monitor plant Security System. Qualifications and skills required: Education: Bachelor's degree in Business Administration, HR, or a related field (Post- graduation/MBA preferred). Experience: Minimum 5 years of experience in HR & Administration, preferably in achemical/manufacturing plant. Good knowledge of labour laws, PF, ESIC and statutory compliance. Government Department Practical experience: in dealing with EPF/EPFO, ESI/ESIC, LabourDepartment, Factory Inspectorate, GST, Electrical Inspectorate/Electricity Department, PollutionControl Board, Fire Department, Police Department, local administration, municipal authorities, and other relevant government departments is required. Good communication, coordination and problem-solving skills. Should be able to read, understand and verify official documents and identify missinginformation. Should be able to prepare professional reports and documentation. Professional Presentation: The candidate should be well-groomed, professionally presented, disciplined, and confident while interacting with senior management, government officials, contractors, visitors, and other stakeholders. Additional Requirement: Candidate should have a strong sense of ownership, follow-up, documentation, compliance, and timely closure of pending matters and should be capable ofindependently coordinating multiple administrative and statutory activities. Should be capable of independently following up and coordinating with internal teams, contractors and government departments. Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace. Soft Skills: Strong verbal and written communication, multi-tasking abilities, and problem- solving skills.

We are looking for an Airline Supervisor in Guwahati, India. This full-time position is suitable for individuals with 0 to 2 years of experience and requires at least a 10th-grade education.nnKey Responsibilities:nn- Supervise Staff: Oversee daily operations and ensure staff adhere to company policies and provide excellent customer service.n n- Coordinate Activities: Manage various tasks such as check-in procedures, boarding processes, and baggage handling to ensure smooth airport operations.nn- Handle Customer Issues: Address and resolve passenger complaints and inquiries promptly and effectively.nn- Monitor Compliance: Ensure that all airline safety and security regulations are followed by staff and passengers.nnRequired Skills and Expectations:nnCandidates should have strong communication skills to interact well with customers and team members. Organizational skills are essential to manage various tasks efficiently. A good problem-solving ability is important for addressing any challenges that arise during operations. Reliability and a strong work ethic are crucial, as supervisors must be committed to maintaining high levels of service and safety. Proficiency in operating office equipment and basic computer knowledge will be beneficial. nnThis position requires a team-oriented attitude and the ability to work in a dynamic environment where adaptability is key. An interest in airline operations and customer service will help you thrive in this role.

- Develop and implement HR policies, procedures, and best practices in alignment withcompany goals.- Developing, Implementing and managing IR policies and practices- Manage the recruitment and selection process, including job postings, interviews, andonboarding.- Oversee employee relations, addressing concerns and resolving conflicts in a timely manner.- Administer compensation and benefits programs, including payroll processing, performancereviews, and employee benefits enrollment.- Ensure compliance with labor laws, regulations, and company policies.- Provide guidance and support to managers and employees on HR-related matters.- Expertise on recruiting and handling Blue Collar employees such as Drivers & Labours.- Oversee day-to-day administrative functions, including office management, supplies, andequipment maintenance.- Coordinate and manage office activities, events, and meetings.- Maintain accurate and up-to-date records and documentation for HR and administrativepurposes.- Manage vendor relationships and service contracts.- Ensure a safe and productive work environment by implementing and monitoring health andsafety policies.

1. Customer Interaction: Handle customer inquiries, complaints, and feedback to ensure high levels of customer satisfaction.2. Service Coordination: Coordinate with service departments to schedule and confirm appointments, and follow up on service completion.3. Complaint Resolution: Assist in resolving customer complaints and coordinate factory assistance when necessary.4. Customer Education: Inform customers about warranty details, maintenance schedules, and proper use of vehicle features, especially safety-related ones.5. Post-Sale Follow-Up: Ensure post-sale customer contacts are made within a specified timeframe and maintain updated customer files.6. Customer Satisfaction Monitoring: Prepare monthly reports on customer satisfaction and discuss findings with management to identify areas for improvement.7. Service Department Liaison: Work closely with sales and service departments to ensure seamless customer experiences.8. Training and Development: Provide training and support to dealership staff to enhance customer service skills.9. Documentation: Maintain records of customer interactions, complaints, and resolutions.10. Marketing and Communication: Write articles for customer newsletters and attend sales, service, and management meetings.

We are looking for a motivated and detail-oriented Airline Manager to oversee the daily operations of our airline services in Guwahati, India. This position is ideal for individuals with a passion for the aviation industry and keen to grow professionally.Key Responsibilities:1. Manage Operations: Oversee daily airline operations to ensure safety, efficiency, and customer satisfaction.2. Staff Coordination: Work closely with staff to schedule shifts, assign duties, and ensure effective communication among team members.3. Customer Service: Address passenger inquiries, feedback, and complaints to maintain a positive travel experience.4. Compliance: Ensure adherence to airline regulations and safety standards, staying updated on industry practices.5. Performance Reports: Prepare and analyze operational reports to monitor performance and identify areas for improvement.Required Skills and Expectations:The ideal candidate should have excellent communication and interpersonal skills to interact effectively with customers and staff. Strong organizational abilities are essential for managing multiple tasks and deadlines. A basic understanding of airline operations is preferred. Candidates must be detail-oriented and able to solve problems quickly. Since this role requires working from the office, a commitment to teamwork and collaboration is important. A willingness to learn and adapt in a fast-paced environment is essential for success in this position.

We are looking for a dedicated Airline Customer Service Executive to join our team in Guwahati. This entry-level position is ideal for individuals passionate about the airline industry and customer satisfaction.As an Airline Customer Service Executive, you will be the first point of contact for our customers, providing exceptional service and support throughout their travel experience. Key Responsibilities:- Customer Interaction: You will greet passengers, assist with inquiries, and provide information about flights, schedules, and services to ensure a smooth travel experience.- Ticketing and Reservations: Assisting customers with ticket bookings, changes, and cancellations while ensuring all transactions are processed efficiently.- Problem Resolution: Addressing customer complaints and concerns effectively, aiming for quick and satisfactory resolutions to enhance customer loyalty.- Documentation: Maintaining accurate records of customer interactions and transactions to help with future communications and provide valuable feedback to the management team.Required Skills and Expectations:Candidates should have completed at least the 10th grade and possess strong communication skills in both English and local languages. A friendly and approachable demeanor, along with the ability to handle challenging situations, is essential. Basic computer skills and a willingness to learn are also important. You should be a team player, ready to work in a fast-paced environment, and remain flexible regarding work hours, including weekends and holidays.