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Technical Support Executive International BPO Location: Mansarovar, Jaipur Salary: 30,000 - 36,000 CTC Working Days: 5 Days Shifts: Rotational Apply: Drop your CV at 7878424845Job DescriptionWe are hiring Technical Support Executives for a leading International BPO. The role involves assisting global customers with technical issues, troubleshooting product/service concerns, and delivering a high-quality support experience.Key Responsibilities:Provide technical assistance via calls, chat, or email.Diagnose and troubleshoot hardware/software issues.Ensure timely resolution and excellent customer satisfaction.Maintain logs, ticket updates, and follow standard operating procedures.Collaborate with internal teams for escalated issues.Required Skills:Excellent verbal & written English communication.Strong analytical and problem-solving ability.Ability to work in rotational shifts.Customer-focused with a positive attitude.Eligibility:Qualification: Graduate (any stream)Prior technical support experience preferred (not mandatory) Why Join Us?International exposureGrowth-oriented work environmentAttractive salary & incentivesHow to Apply: Send your CV to: 7878424845Note: Only face-to-face interviews.#TechnicalSupport #InternationalBPOJobs #JaipurJobs #MansarovarJaipur #TechSupportExecutive #BPOHiring #TechnicalSupportJobs #CustomerSupport #RotationalShifts #JobsInJaipur #HiringNow #BPOCareers #GraduateJobs #VoiceProcessJobs #ChatProcessJobs #IndiaJobs

Job Summary:The Desktop Support Engineer will be the primary point of contact for all IT-related issues experienced by end-users. This role is crucial for providing technical assistance, troubleshooting hardware and software problems, maintaining desktop and laptop systems, and ensuring seamless IT operations across the organization. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a customer-centric approach to support our employees in Pune.Responsibilities:Technical Support:Provide first-level and second-level technical support for hardware (desktops, laptops, printers, peripherals) and software (operating systems, Microsoft Office Suite, business applications) issues.Diagnose and resolve technical problems efficiently via phone, email, remote desktop, or in-person support.Log all support requests and resolutions accurately in the IT service desk system.System Installation & Configuration:Install, configure, and upgrade desktop and laptop computers, ensuring proper networking, software installation, and peripheral connectivity.Set up new user accounts, profiles, and ensure proper access rights.Troubleshooting & Maintenance:Perform regular maintenance, upgrades, and patches for operating systems and applications.Conduct routine checks on system performance, network connectivity, and security.Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi).User Training & Guidance:Educate users on best practices for IT security, software usage, and system maintenance.Create and update technical documentation and user guides.Asset Management:Assist in maintaining an inventory of IT hardware and software assets.Track asset allocation, movement, and decommissioning.Collaboration:Collaborate with senior IT staff, network administrators, and external vendors for complex issues or project implementations.Participate in IT projects as required.Security Adherence:Ensure adherence to company IT policies, security protocols, and data protection guidelines.

Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.Performing disaster recovery operations and data backups when required.Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.Replacing faulty network hardware components when required.Maintaining, configuring, and monitoring virus protection software and email applications.