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Complaint Management Jobs

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Opening For CRM Executive (Female Candidates Only)

Dhanlaxmi Trends Pvt. Ltd.

  • 1 - 2 yrs
  • 2.5 Lac/Yr
  • Indore
Customer Relationship Clinet Handling Complaint Management Order Processing Cross Functional Coordination Call Coordinator B2B Support
As a CRM Executive, your primary focus will be on managing customer relationships and ensuring a positive experience for our clients. You will play a crucial role in maintaining loyalty and satisfaction, which directly impacts our business success.**Key Responsibilities:**- **Customer Interaction:** Engage with customers through phone, email, and in-person to address inquiries and resolve issues, ensuring a high level of service.- **Data Management:** Maintain and update the customer database, ensuring all information is accurate and current for effective communication and analysis.- **Feedback Collection:** Gather customer feedback and insights to identify areas for improvement in service delivery and product offerings.- **Reporting:** Prepare regular reports on customer interactions and satisfaction levels for management review to help shape strategic decisions.- **Collaboration:** Work closely with other teams such as Sales and Marketing to align customer relationship strategies and enhance overall customer experience.**Required Skills and Expectations:**A successful candidate should have a background in customer relationship management, ideally with 1 to 2 years of experience. Strong communication skills are essential, as you will need to convey information clearly and effectively. You should be proficient in using CRM software and have a good understanding of data entry and management practices. A proactive attitude and problem-solving abilities will be valuable in resolving customer issues. Additionally, given the role's requirements, candidates must be female and willing to work full-time in the office.
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Customer Care Executive

Wagzen

  • 1 - 3 yrs
  • 2.8 Lac/Yr
  • Bangalore
Customer Inquiries Complaint Management Customer Complaints Troubleshooting Skills Systems Applications and Products Keep Records Of Customer Interactions Transactions and Feedback.
- Handling customer inquiries: Responding to customer questions and concerns in a timely and professional manner.- Complaint management: Addressing and resolving customer complaints effectively to ensure customer satisfaction.- Troubleshooting skills: Ability to identify and resolve issues related to products or services promptly.- Systems Applications And Products (SAP): Familiarity with SAP software for managing customer interactions and transactions.- Keeping records of customer interactions: Documenting all customer communication, transactions, and feedback for future reference.Required skills and expectations:1. 1-3 years of experience in customer service roles.2. Educational background in B.Com or relevant field.3. Strong communication skills for interacting with customers.4. Ability to handle customer complaints with patience and empathy.5. Proficiency in troubleshooting issues related to products or services.6. Familiarity with SAP software for managing customer interactions.7. Attention to detail for accurately documenting customer interactions and feedback.
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Customer Care Executive Fresher

Indo Job Solutions

Communication Skills Problem-Solving Ability Product & Service Knowledge Complaint Resolution Data Entry Technical Proficiency Time Management Chat Support Skills Telephonic Support Active Listening Positive Attitude Adaptability Professionalism Multitasking
Job Summary:The Customer Service Executive (CSE) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. The role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.Key Responsibilities:Customer Interaction & SupportHandle inbound and outbound customer calls, chats, and emails.Respond to customer queries regarding products, services, billing, and policies.Provide accurate information and ensure a positive customer experience.Complaint Handling & ResolutionRecord and resolve customer complaints promptly.Escalate complex issues to senior staff or concerned departments when necessary.Follow up with customers to ensure problems are resolved to satisfaction.Order & Service ManagementProcess orders, returns, exchanges, and cancellations efficiently.Maintain accurate records of transactions and customer details.Coordinate with logistics or operations teams for timely delivery and support.Documentation & ReportingMaintain customer service logs, feedback, and daily activity reports.Update CRM (Customer Relationship Management) systems with all interactions.Analyze common customer issues and suggest improvements to processes.Team CollaborationWork closely with sales, marketing, technical, and accounts teams.Share insights and customer feedback for service or product enhancement.Customer RetentionBuild long-term relationships with customers through professional engagement.Promote loyalty programs, upselling, or cross-selling where appropriate.Required Skills & Competencies:Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to work under pressure and manage multiple tasks.Good listening and interpersonal skills.Basic computer literacy proficiency in MS Office, CRM tools, and email systems.Attention to detail and ability to maintain confidentiality.Professional, polite, and customer-oriented behavior.Qualifications:Minimum Education: 12th pass / Graduate in any discipline.Preferred Experience: 13 years in customer service, call center, or client support role.Knowledge of CRM software or call-handling systems is an advantage.Work Environment:Office-based, call center, or hybrid setup.Rotational shifts may include weekends or holidays (as per company policy).Fast-paced and target-driven environment.
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Openings For Flight Attendant || Freshers & Experienced

Flysky Job Solutions

Customer Service Safety & Security Emergency Response Crisis Management Security Awareness Passenger Screening Handling Complaints Communication & Interpersonal Diplomacy Teamwork & Coordination Positive Attitude Professional Appearance Hospitality Adaptability
We have vacant of 27 Urgent vacancy for Flight Attendant at Aviation industry Jobs in Ahmedabad, Guwahati, Vijayawada, Goa, Hubli, Kannur, Nashik, Imphal, Amritsar, Chennai, for Freshers Educational Qualification : 12th Pass, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech, Other Bachelor Degree, Post Graduate Diploma, Any Master Degree Skill Customer Service, Safety etc.
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Customer Care Executive - Female (ecommerce Business)

UNIMAX ( Placement Coordinator)

  • 1 - 3 yrs
  • 3.5 Lac/Yr
  • Gurgaon
Customer Service Customer Support Ecommerce Customer Care Customer Handling Lingerie Cce Solving Queries Fashion Customer Management Client Satisfaction Customer Relationship CSE Customer Complaints
Post: Customer Care Executive - FemaleJob Location: Gurugram / GurgaonCompany Brand: Savvyy (Ladies Inner Wear)WhatsApp/Mobile: 9899546490 Customer Support Order Assistance Product Guidance Issue Resolution CRM ManagementRequired Candidate profile1-3 years of experience in customer service, preferably in e-commerce, fashion, or lingerie retailExcellent communication skills in EnglishEnsure smooth order fulfillment & customer satisfaction
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Hiring Fresher - Salon Manager - Bangalore

FL Elite Salon

Customer Management Stock Control Team Coordinator Staff Management Complaint Handling Inventory Manager Client Billing Customer Focus Hygiene Manager Salon Beauty Advisor Hairstyling
Job titleSalon Manager (Men's Grooming)Skills and Qualifications:Proven experience in salon management or a similar role.Freshers with a passion for men's grooming are encouraged to apply.Flexible and able to work 8-hour shiftsStrong leadership, communication, and interpersonal skills.Candidate should know speaking basic Kannada,Tamil,Hindi & English.Excellent customer service and problem-solving abilities.Ability to manage a team and motivate staff.Basic Knowledge of salon operations, hygiene standards, and inventory management.Basic marketing and promotional skills.Familiarity with relevant salon equipment and products is preferable.ResponsibilitiesOversee daily operations:Manage the salon's day-to-day activities, including opening/closing, scheduling, inventory, and ensuring a smooth workflow.Monitor employee performance, provide feedback, and address any performance issues.Customer Service:Oversee the customer experience, handle complaints,ensure high levels of customer satisfaction and maintaining a welcoming atmosphere.Financial Management:Handling all aspects of billing,managing invoices,Track salon earnings, manage expenses, and maintain records of transactions.Inventory Management: Maintain inventory of salon products, order supplies, and manage stock levels.Hygiene & Safety: Ensure the salon maintains high standards of cleanliness and complies with hygiene standards and safety regulations.
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Hiring For B.A/B.B.A Freshers - Telecaller

Lakshmi North East Solutions (LNES)

  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • Female
  • Guwahati
Telecalling Executive Customer Service Follow Up Communication Client Relationship Persuasive Communication Client Interaction Appointment Booking Sales Reporting Database Management Complaint Resolution Order Processing Sales Target Achievement Customer Retention
- Handle incoming and outgoing calls to customers, providing detailed information about products, services, promotions, and offers.- Address customer inquiries, resolve complaints, and provide solutions in a professional and courteous manner.- Generate leads by reaching out to potential customers, including past clients and new prospects.- Build and maintain long-term relationships with customers to foster brand loyalty.- Update and maintain customer databases with accurate information for future communications.- Stay updated on the latest product lines, pricing, and features to accurately inform customers.- Assist the sales team by scheduling appointments or passing on customer details for in-store visits.- Process customer orders and payments over the phone, ensuring all details are accurately recorded.- Schedule customer appointments for personal shopping experiences or consultations with jewellery experts.- Gather and record customer feedback to help improve services and products.- Meet daily, weekly, or monthly sales targets and document calls made, customer interactions, and sales results.- Ensure that all customer interactions and sales are in compliance with the companys policies and regulations.- Handle customer complaints professionally and effectively, working to resolve issues promptly.- Keep abreast of market trends, customer preferences, and competitor offerings to adapt sales approaches accordingly.
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Customer Care Service (0-2 Years)

Tech Mahindra

  • 0 - 2 yrs
  • Greater Noida Sector 62
Call Customer Care Customer Service Troubleshooting Skills Voice Process Problem Solving Inbound Complaint Handling English Language Inbound Voice Process Voice Support Hindi BPO Domestic Calling Telesales Work From Home Query Management
Hiring Alert: Tech Mahindra Voice and non voice Process )- (Work from office) Noida location.Job Role: Customer care executive (6 Days Working Profile)Responsibilities:*Have to provide the best resolutions to the customer.*Able to work in 24*7 Shifts.Requirements:*Any Graduate/Post Graduate can apply.* GoodCommunication Skills in hindi and english Required.*Only Immediate Joiners Required.* Experienced candidates can apply .Package and other Benefits:*Salary bar: 1.70LPA to 2.10LPA*Performance based incentives.*General Shifts will be given to Female Candidates after training.* Transport allowance will be given to the Male candidates in odd timings.* Provident Fund and Employee State Insurance available.How to Apply:Interested Candidates can directly walk-in at: B-19, Techmahindra, Opposite DME College Noida Sector-62Contact:Hr. Neetu Mishra (8810230624) Tech Mahindra
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Jobs by Related Category

Walk-in For Urgent Opening For Customer Care Executive

Altruist Technology

  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Bangalore
Customer Care Customer Service Voice Process Inbound English Language Problem Solving Voice Support Complaint Handling Query Management Domestic Calling Inbound Voice Process
Candidate have to attend the call of the customers. They have to solve the queries and understand their problems.
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Walk-in Urgent Opening For Customer Care Executive

ESMSYS PVT LTD

  • 0 - 3 yrs
  • 2.0 Lac/Yr
  • Ahmedabad
Customer Care Executive Customer Care Customer Service Voice Process Problem Solving Complaint Handling Inbound Voice Process Query Management Service Desk International Call Center
Roles & Responsibilities:- Handle inbound and outbound calls related to loans and subsidies Address customer inquiries regarding loan products, application processes, status updates Guide customers through the application process, including filling out forms and explaining required documentation. Assist customers in understanding eligibility criteria, interest rates, and loan terms. Escalate complex issues to higher authorities or specialized departments when necessary. Accurately input customer information into the CRM system Maintain detailed records of customer interactions, comments, and complaints. Provide clear, concise, and accurate information to customers. Keep customers informed about the status of their applications and any required actions Gather customer feedback on products and services Report common issues and suggestions to improve service quality Work closely with other departments Participate in team meetings and training sessions to stay updated on product knowledge and customer service techniques Utilize call center software, customer relationship management (CRM) systems, and other relevant tools effectively Meet individual and team performance targets, including call handling time, customer satisfaction scores, and resolution rates Continuously improve service quality through feedback and training.
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Customer Care Executives

Jumboo Security Services

Basic Computer Skills Customer Care Query Management Complaint Handling
Job requirements -: Recruitment, good communication skills, team handling.
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Customer Services Executive (0-1 Years)

Arupavi Healthcare Technologies Pvt Ltd

  • 0 - 1 yrs
  • Navi Mumbai
Customer Care Customer Service English Language Voice Support Query Management Complaint Handling Problem Solving
Job Title: Customer Service ExecutiveJob Location: MumbaiSalary: Rs. 15000 20000 per monthAbout Us: We are a seed-funded, stealth-mode startup working in Pharmaceutical Supply Chain technology solutions in India, addressing the Indian Pharma Market (Rs 2 Lakh+ Crore, Price to Retailer).About the Role: Play a key role in improving the customer experience by resolving customer issues, ensuring client satisfaction and identifying areas for improvement.What Will You Do:Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolutionEstablishing a positive rapport with all clients and customers in person or via phoneHelping customers choose the right product for their requirements and budgetHandling customer concerns and complaints promptly with an easy-to-follow solutionInforming customers of upcoming promotions or dealsFixing customer training based on their availabilityForming reports based on customer satisfaction statisticsConducting customer satisfaction surveys to understand what areas of the company's services need improvementsWhat Will You Need to Succeed:12th Standard Pass, preferably a diploma in Computer Application Strong communication skillsProficiency in verbal and written communication in English and Hindi Strong problem-solving and analytical skillsDisplay a willingness to learn about the company's products and services.Must be efficient and adaptable to changing customer needs and situations.Proficient in using MS-Office.
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Customer Care Executive Fresher (Female Candidates Required)

Club50

  • 0 - 3 yrs
  • 1.8 Lac/Yr
  • Chhend Colony Rourkela
Customer Service Customer Care Problem Solving Inbound Complaint Handling Inbound Voice Process Query Management Domestic Calling Telesales
The work of Customer care Executive is to welcome Clients and provide all details about Company Profile, membership befits etc. Also to solve queries of customers over phone
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Customer Care Executive (Full Time)

Webvio

  • 0 - 3 yrs
  • Kolkata
Customer Care Customer Service Inbound Problem Solving Voice Process International Call Center Complaint Handling English Language Inbound Voice Process Voice Support Query Management
Job Title: Customer Care Specialist / Customer Care ExecutiveCompany: Webvio Technologies Pvt LtdLocation: Rajarhat, KolkataSalary: Competitive, no bar for candidates with travel backgroundShift: US night shift, fixed shift with roster offProcess : this is US inbound Tickting process. Candidates have to take 15-30 inbound calls in a day only and book flight and train tickets for US customers as per their requirements and queries. Working Days: 24 days in a month, 6 week offs, 2 paid leaves, 1 birthday leave, 15 compensatory offs per yearTraining: 30 days fully paid training providedResponsibilities:Manage incoming phone calls.Identify and assess customer needs to achieve satisfaction.Provide accurate, valid, and complete information using the appropriate methods/tools.Handle customer queries, provide appropriate solutions and alternatives within time limits, follow up to ensure resolution.Requirements:Proven customer care experience in any International BPO or experience as a Travel Sales Representative.Strong phone contact handling skills and active listening.Customer orientation and ability to adapt/respond to different types of characters.Excellent communication and interpersonal skills.
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Opening For SDM/SSDM AML/KYC

Skywings Advisors Private Limited

KYC Analyst AML Analyst Risk Management Complaint Management Insurance Underwriting
Revise procedures, reports etc. periodically to identify instances of inadequacy or non-conformity Respond to queries providing guidance and advice on matters relating to Risk & Compliance for new and existing clients/investors across all levels, client service teams and directly with the client/investors Collaborate with stakeholders to monitor enforcement of standards and regulations Review the work of colleagues when necessary to ensure compliance and provide advice or training Keep abreast of regulatory developments in the jurisdictions where we operate as well as evolving best practices in governance, ongoing monitoring, compliance and control Prepare reports for senior management and external regulatory bodies as appropriate Maintain the risk management program that identifies and evaluates potential risks and their potential impact on the company Maintain and monitor the internal control system to ensure compliance with company policies, procedures, and applicable regulatory measures Collaborate with other departments to support implementation of risk mitigation strategies, controls, and procedures to minimize identified risks Compile, populate and circulate relevant risk and compliance client onboarding documents for review by the Client Onboarding Committee Support the maintenance of risk assessments, governance evaluations and compliance audits to identify potential areas of non-compliance, in accordance with relevant standards, laws and regulations Ensure adequate and timely reporting, escalation and remediation of deficiencies Work with the wider Risk, Compliance and Operations teams within Artex globally, in developing and implementing new global and local Risk tools and processes and provide risk support to the same Provide support with external and internal auditors, regulators, and other stakeholders with respect to addressing risk and compliance matters for multiple jurisdictions.
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Hiring For Customer Care Executive

Flipkart

  • 0 - 1 yrs
  • 5.0 Lac/Yr
  • Bangalore
English Service Desk Customer Service Voice Process Customer Care Complaint Handling Inbound Voice Process Voice Support Troubleshooting Skills Problem Solving English Language International Call Center Inbound Domestic Calling Query Management
Flipkart is seeking enthusiastic and dedicated Customer Care Executives to join our team. As a Customer Care Executive, you will be the first point of contact for our customers, providing exceptional service and support. Whether you are looking for a full-time or part-time position, this role offers the flexibility to work from home using your mobile phone or laptop.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate and timely information regarding products, services, and order status.Resolve customer complaints and issues efficiently and professionally.Assist customers with the return and exchange process.Maintain a high level of customer satisfaction through excellent service.Document and update customer records based on interactions.Follow up on customer calls and emails as necessary.Requirements:Fresher or Experience candidate can apply..Minimum qualification of 12th grade pass.Strong communication skills, both verbal and written in Hindi Language.Ability to work independently and manage time effectively.Proficiency in using a mobile phone or laptop for communication and documentation.High level of patience, empathy, and problem-solving abilities.Flexibility to work in shifts, including weekends and holidays if needed.Benefits:Competitive salary and performance-based incentives.Flexible working hours with the option of full-time or part-time shifts.Work from the comfort of your home.Comprehensive training and ongoing support.Opportunity to grow within the company.
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Urgent Requirement For Customer Care Executive

TSC AIR PVT LTD

  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Dum Dum Kolkata
Handling Customer Queries Data Entry Customer Care Troubleshooting Skills Problem Solving Complaint Handling Service Desk Query Management
We Are hiring for Customer Care Executive Fresher & Experience both can apply. Job Location : Dum Dum Salary : 18,0000 to 22,0000Age Limit : 18 to 42 for Male 18 to 32 for Female Job description : 1. Customer Handling 2.Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness.3.Analyzing and reporting customer data to devise new strategies or update the existing ones4.Assisting them if they are facing a problem and troubleshooting it. NO REGISTRATION CHARGES NO APPLICATION CHARGES NOTE : We are not a consultancy. Direct company pay RollSIX TWO EIGHT NINE TWO FIVE SEVEN SEVEN TWO TWO
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Virtual Relationship Banking-COP Officer

Immortal Solution

Call Handling Customer Needs Resolution Of Complaints Customer Engagement BFSI Digital Banking MIS Cross Selling Financial Transaction Senior Management Walk in
Position description: Ensuring that customers get world-class services and their needs are understood andmet through financial products that the Bank has to offer.Primary Responsibilities: Customer Engagement: Continuous engagement with the portfolio customers mapped as per thecontact policy, with accurate & complete capture of interaction details. Call handling as per defined standards. Accurate resolution for customer queries. Promoting Digital Banking services for a superior customer service experience. Profiling of customers in order to aid right cross-servicing of Bank products Accurate logging and resolution of complaints. Attrition control of customers. Regular interactions with the customers and pro-actively assessing customer needs. Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. Ensure portfolio quality of relationship while racing considering eligibility. Monitor large amount movements and account closure from the deposit accounts. Ensure retention of customers Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by therespective VRM Sales: Right cross-sell of products basis profiling and engagement. Penetration of products across groups. Sales across all product segments-TPP, Assets, Cards etc. Acquiring & grouping of all related IDs of the Primary ID. Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow. Ensure Staff are trained on product knowledge and requisite certifications. Income to be generated at a customer level. Interaction Quality: Achieve Quality benchmarks defined from time to time. Complete and accurate capture of call interactions, including profiling thereby aiding relationshipmanagement. Audit and Service Quality Ensure all laid down system and process are followed as stipulated byAudit and Senior Management Ensure accurate and timely
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Hiring For Bike Service Advisor

AZ Automotive Solutions Pvt Ltd

Communication Skills Customer Management Complaint Management Manpower Handling Bike Service Automobile Service
Roles and Responsibilities 1) Scheduling and arranging appointment with the customers/clients2) Reception and Job Order creation3) Co-ordinate between the customer & garage4) Check repairs and execution of ongoing work in the garage5) Quality control and preparation for vehicle delivery6) Vehicle on time delivery and billing to customer7) Planning of Existing and new customer acquisition8) Vehicle Pickup and delivery management9) Customer Satisfaction and Complaint Management10) Process implementation for cost control11) Monitoring of metrics of the techniciansDesired Candidate Profile Strong communication skills, both written and verbalStrong customer service skills in order to handle customer complaints and questions effectivelyCritical thinking, organization, time management and problem-solving skills to perform their job successfullyAbility to interpret technical terms to the customersPatience to cope with different customers personalitiesDecision-making skillsProficiency with industry-specific softwareAnalytical thinkingPerks and Benefits On achieving weekly/monthly targets, attractive incentives on offer. Medical insurance to be provided, uniforms will be provided to employees
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Head - Customer Service & Field Engineering

International Recruiters

  • 15 - 18 yrs
  • 100.0 Lac/Yr
  • Delhi
Automobile Service Manager National Service Manager Complaint Resolution Management Technical Support After Sales Service Dealer Satisfaction Achievement Call Centre Management Field Engineering Customer Service Operations Walk in
Educational Qualifications: Graduate of Bachelors Degree preferably in Engineering but open to any graduate of a Bachelors Degree with extensive customer service management experience in automotive, consumer durable or tyre industries.Position Description: This position has overall responsibility for developing Indian Customer Service strategy and ensuring its proper and consistent execution. The scope of responsibilities covers both the domestic business and the third-party export business.Principal Responsibilities: Lead Customer Service function of Client India. This will be achieved by benchmarking practices with leading consumer durable / auto companies and using technology tools like mobile apps to ensure seamless resolution of Issues and optimize customer satisfaction. Enhance team performance and productivity by strategic management of resources and process improvements.Customer Service operations: Leading the delivery of customer service to Client customers across regions through the Regional Customer Service team.Field Engineering:Technical Adjustment for all products and adherence to AOP.Ensure Focus test are done as per requirement of Q Tech / MarketingImprovements for minimizing adjustment losses & complaints exhibiting continuous improvements.Devise strategy around technical training on tyre inspections.Call Centre Management: Registration, allocation & tracking system for customers / Dealers / OEs.Create capability to converse in regional languages.Leverage call-centre for market insight through periodic dealer surveys etc.Dealer Satisfaction Achievement:Drive overall customer satisfaction metrics as measured by annual third-party survey.Develop and implement clear set of KPIs that take Client to the path of being the unquestioned leader in aftersales service for both PBUs.To achieve > 80% Dealer Satisfaction ratio through relevant and effective measures.Complaint Resolution Management:
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Customer Relationship Manager (Female Candidates Only)

Lakshmi North East Solutions (LNES)

  • 1 - 3 yrs
  • 2.0 Lac/Yr
  • Guwahati
Customer Retention Client Relationship Management Relationship Building Sales Performance Retention Strategies Customer Segmentation Customer Data Analysis Complaint Resolution Upselling and Cross Selling Customer Feedback Sales Collaboration
- Develop and maintain strong, long-lasting relationships with key customers, retailers, and distributors to enhance customer loyalty and satisfaction.- Create and implement customer retention strategies such as loyalty programs, personalized offers, and post-purchase follow-ups to increase repeat business.- Address customer inquiries, complaints, and concerns in a timely and professional manner, working to resolve issues and maintain positive relationships.- Work closely with the sales team to identify new business opportunities, provide customer insights, and support the achievement of sales targets and growth.- Regularly collect feedback from customers about products, services, and overall experience to identify areas for improvement and ensure customer satisfaction.- Gather and analyze customer and market data to provide insights into customer preferences, purchasing behavior, and trends, and inform marketing strategies.- Manage a portfolio of key accounts, ensuring that their needs are met, expectations are exceeded, and the relationship is nurtured for long-term success.- Coordinate with marketing and sales teams to design and implement promotional campaigns and special offers aimed at enhancing customer engagement and driving sales.- Provide customers with up-to-date product information, pricing, and promotional details to enhance their purchasing decisions and experience.- Monitor customer interactions and performance metrics, generating regular reports on customer satisfaction, retention rates, and feedback to share with management.- Collaborate with various departments (sales, marketing, logistics, and finance) to ensure smooth service delivery, order fulfillment, and customer satisfaction.- Educate customers on the benefits and features of FMCG products to enhance their understanding, increase sales, and improve brand loyalty.
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Female - Urgent Requirement For Customer Experience Manager

Lakshmi North East Solutions (LNES)

  • 2 - 4 yrs
  • 1.8 Lac/Yr
  • Guwahati
Customer Service Excellence Customer Journey Mapping Customer Relationship Management Customer Retention Executive Escalation Management Complaint Resolution Technical Sales Support Presentation Skills Negotiation Skills Continuous Improvement Market Research Attention to Detail
1. Graduate in any field.2. Experience in telecalling/Customer Care Executive/CRM for atleast two years.3. Good Communication skills4. Language fluency in Assamese, Hindi, English5. Computer knowledge is necessary
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Openings For Air Cargo Executive || Freshers & Experienced

Flysky Job Solutions

Logistics Supply Chain Management Cargo Handling Cargo Operations Compliance Equipment Operation Communication Coordination Breakdown Procedures Custom Clearance Inventory Control Safety Management System Complaint Resolution
Hiring for 27 Air Cargo Executive / Airport Jobs Jobs in Bhubaneswar, Amritsar, Jaipur, Coimbatore, Salem, Agartala, Kolkata, Diu, Daman for Freshers,Required Educational Qualification is : 12th Pass, I.T.I., B.A, B.C.A, B.Com, B.Sc, B.Tech, Other Bachelor Degree, Post Graduate Diploma, Any Master Degree with Good knowledge in Logistics, Supply Chain Management, Cargo Handling, Cargo Operations, Compliance, Equipment Operation, Communication, Coordination, breakdown procedures, Custom Clearance, Inventory control, Safety Management System, complaint resolution etc.
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