Collection Agent Jobs

Field Collection Executive Job SummaryWe are looking for a Field Collection Executive to manage assigned B2B receivable cases and recover overdue payments through professional customer visits and regular follow-ups.The role involves visiting customers/clients, conducting PD (Personal Discussion/Profile Discussion) for customer verification and assessment, understanding payment issues, obtaining payment commitments, and ensuring timely recovery of outstanding dues.The ideal candidate should be comfortable with field travel, customer interaction, negotiation, and target-based collection activities while maintaining a professional and ethical approach.Key Responsibilities* Visit assigned customers/clients for recovery of overdue and outstanding payments.* Conduct regular field visits based on assigned cases, priority, outstanding amount, and location.* Conduct PD (Personal Discussion/Profile Discussion) with customers for customer verification, business/profile assessment, and case understanding.* Verify customer details, business status, contact information, and payment-related information during field visits.* Understand the reason for payment delays, disputes, or non-payment.* Discuss outstanding invoices/dues with customers and professionally communicate the payment requirement.* Obtain PTP (Promise to Pay) from customers and ensure timely follow-up until payment is received.* Follow up with customers through field visits and telephone calls as required.* Negotiate payment timelines within the guidelines and authorization provided by the company/client.* Identify potential recovery issues and immediately escalate critical or high-risk cases to the Team Leader/Manager.* Handle customer queries and coordinate with the internal team for invoice, payment, or account-related concerns.* Support the resolution of customer disputes by collecting relevant information and coordinating with the concerned internal/client team.* Maintain accurate records of field visits, PD findings, customer responses, PTPs, collections, and case status.* Submit daily field activity reports and collection updates to the reporting manager.* Update assigned cases accurately in Excel, Google Sheets, CRM, or the company's collection management system.* Collect and maintain proper payment acknowledgement/receipts as per company process.* Ensure all collection activities are conducted professionally and in accordance with company policies, client instructions, and applicable legal guidelines.* Achieve assigned daily activity, PTP, and monthly collection/recovery targets.* Maintain confidentiality of customer and client information.Required Skills & Qualifications* Minimum qualification: 12th Pass / Plus Two / Any Degree.* Previous experience in field collection, B2B collections, debt recovery, accounts receivable, sales, field sales, or customer relationship management is preferred.* Good communication and interpersonal skills.* Strong negotiation, convincing, and follow-up skills.* Ability to conduct PD and professionally assess customer/business profiles.* Good understanding of customer handling and payment follow-up.* Basic computer knowledge and ability to update reports using MS Excel / Google Sheets.* Comfortable with regular local travel and field visits.* Ability to manage multiple assigned cases and prioritize visits effectively.* Target-oriented, self-motivated, and disciplined.* Honest and responsible approach toward handling customer information and collections.Key Performance Indicators (KPIs)Performance will primarily be evaluated based on:* Monthly collection/recovery achievement.* Number and quality of field visits completed.* Number of PDs completed.* PTP generation and PTP conversion.* Follow-up effectiveness on overdue cases.* Accuracy and timeliness of daily reports.* Case-wise recovery performance.* Customer handling and professional conduct.Ideal CandidateThe ideal candidate is someone who is confident in dealing with customers face-to-face, comfortable with field travel, good at negotiation and follow-up, and strongly focused on recovery targets.Experience in B2B payment collection or Accounts Receivable will be an added advantage.

Ganpati Associates is a financial services organization specializing in loan collection and recovery services. We work with leading banks and NBFCs for Personal Loan and Business Loan collections. With 4 branches in Delhi - Janakpuri, Laxmi Nagar, Preet Vihar, and Naraina Vihar - We have a growing portfolio and client base. We emphasize transparent processes, professional service, and ethical recovery practices. We offer a fast-paced work environment that supports learning, performance, and long-term career growth.Role Description:This is a full-time, on-site role at our Naraina Vihar, Delhi location for the Loan Collection Department. The role involves contacting customers via phone and field visits to remind and negotiate repayment of outstanding Personal Loans and Business Loans.The candidate will be responsible for maintaining accurate records of customer interactions, updating payment status in internal systems, handling cash collection where required, and ensuring proper documentation as per company policy. Daily tasks include resolving customer queries related to loan accounts, coordinating with the finance team for discrepancies, and preparing daily collection reports. The position requires strict adherence to regulatory and company guidelines while maintaining respectful and professional communication with customers.Qualifications: Strong skills in Debt Collection and Cash Collection with knowledge of structured recovery processes.Excellent Communication, Negotiation, and Customer Service skills.Basic knowledge of Finance, loan terms, payment schedules, and account reconciliation.Proficiency in maintaining records, using MS Excel / Google Sheets and collection software.Attention to detail, high integrity in handling cash and data, and ability to achieve collection targets within timelines.Prior experience in Personal Loan / Business Loan Collection, Banking, or NBFC sector will be preferred.Minimum High School Diploma; a degree in Commerce, Business, or a related field is an advantage.Must be comfortable working on-site in Naraina Vihar, Delhi and for field collection work.

We are seeking a Collection Executive to join our team in Bangalore. The ideal candidate will have 1-2 years of experience in a collection role and have completed their 12th grade. This position requires working from the office full time.Key Responsibilities:1. Debt Collection: Contact customers via phone and email to follow up on overdue accounts and facilitate timely payments.2. Account Management: Maintain records of all communications with clients, updating account statuses regularly to ensure accuracy in tracking collections.3. Dispute Resolution: Address customer queries and resolve issues related to outstanding accounts effectively to maintain positive relationships.4. Reporting: Prepare and submit regular reports on collection progress and account statuses to management for review and strategizing.5. Collaboration: Work closely with other departments such as sales and customer service to understand client needs and enhance collection efforts.Required Skills and Expectations: Candidates must possess strong communication skills to engage effectively with customers. Attention to detail is crucial to maintain accurate account records. The ability to manage time efficiently and prioritize tasks will help in meeting collection goals. A problem-solving mindset is important to resolve disputes while fostering positive working relationships. Candidates should be motivated and dedicated to achieving results in a fast-paced environment.

We are looking for a motivated Collection Agent to join our team in Ghansoli, Navi Mumbai. This is a full-time position suitable for candidates with little to no experience who have completed their 12th grade.As a Collection Agent, you will be responsible for contacting customers to collect outstanding payments and resolve any payment issues. Key Responsibilities:1. Contact Customers: Reach out to customers via phone and email to remind them of overdue payments and discuss repayment options.2. Maintain Records: Keep accurate records of all communication with customers to track payment progress and reference future discussions.3. Resolve Issues: Address questions and concerns from customers about their bills or payments, working to find satisfactory solutions.4. Follow Up: Regularly follow up with customers who have not made payments, ensuring consistent communication to encourage timely payments.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, with the ability to converse confidently with customers. A good understanding of basic computer applications can be beneficial. You should also be detail-oriented to maintain accurate records and remain organized when managing calls and follow-ups. Being patient and empathetic towards customers is essential, as they may be experiencing financial difficulties. A willingness to learn and adapt in a fast-paced environment is important for success in this role.

## Loan Recovery Agent - Field Job DescriptionA **Loan Recovery Agent (Field Executive)** is responsible for visiting customers who have overdue loan payments and helping the company recover outstanding amounts while following company policies and legal guidelines.### Key Responsibilities- Visit customers at their registered/residential/business addresses for payment follow-up.- Contact customers regarding overdue EMIs and outstanding loan amounts.- Explain the overdue amount, payment options, and applicable company procedures.- Negotiate payment commitments and follow up on promised payment dates.- Collect payments through approved company channels and provide proper acknowledgment.- Maintain accurate records of customer visits, discussions, and payment commitments.- Submit daily/weekly field visit and recovery reports to the supervisor.- Coordinate with the collection team and branch office regarding difficult or disputed accounts.- Handle customer queries professionally and escalate complaints when required.- Meet assigned recovery targets while maintaining professional and respectful behavior.- Follow all company policies, customer-protection requirements, and applicable laws.### Required Skills- Good communication and convincing skills.- Comfortable with field travel and meeting customers.- Basic knowledge of smartphones, apps, and data entry.- Ability to handle difficult conversations calmly.- Basic knowledge of Hindi/Punjabi/English can be useful depending on the location.- Two-wheeler and valid driving licence may be preferred for field work.### Typical Job Profile**Position:** Loan Recovery Agent / Field Collection Executive**Department:** Collections / Recovery**Work Type:** Field-based**Experience:** Freshers may be eligible; experience in banking, finance, sales, or collections is an advantage.**Reporting:** Collection Officer / Branch Manager / Collection Manager.

JST Enterprises is hiring Collection Executives for ICICI Bank Credit Card & Personal Loan Collections.Position: Collection ExecutiveProduct: ICICI Bank Credit Card / Personal LoanQualification: 12th Pass / GraduateExperience: Freshers & Experienced candidates can applyPreferred: DRA Certified candidates

Key ResponsibilitiesWelcome and assist customers visiting the store or sales counter.Understand customer requirements and recommend appropriate products or solutions.Achieve daily, weekly, and monthly sales targets.Generate bills, invoices, quotations, and sales orders.Maintain accurate records of sales transactions and customer details.Handle customer inquiries, complaints, and product-related questions professionally.Ensure proper display, stocking, and merchandising of products.Coordinate with inventory and warehouse teams regarding stock availability.Process payments and maintain cash handling procedures as applicable.Follow up with customers regarding orders, deliveries, and after-sales support.Build and maintain positive customer relationships to encourage repeat business.

We are seeking a dedicated Collection Executive to join our team in Gurgaon Sector 18. This role involves ensuring timely collection of payments. The ideal candidate will have excellent communication skills and a proactive attitude toward achieving collection targets.Key Responsibilities:1. Customer Communication: Reach out to customers via phone, email, or in person to remind them of outstanding payments and resolve any disputes or queries related to their accounts.2. Record Keeping: Keep detailed records of interactions with customers, including payment plans, commitments, and follow-up actions taken.3. Reporting: Prepare and submit regular reports on outstanding collections and account statuses to the management team, providing insights on trends and potential issues.4. Collaboration: Work closely with other departments, such as sales and customer service, to address any concerns that may affect payment collection processes.Required Skills and Expectations:Candidates should possess a minimum of 1 year of experience in a similar role and must have completed at least 12th grade. Strong verbal and written communication skills are essential for effective customer interaction. A good understanding of basic financial principles and computer proficiency are also necessary. The ability to work independently, manage time efficiently, and handle multiple accounts simultaneously will be crucial for success in this role.

We are looking for a Recovery Agent to join our team in Noida Sector 4. This is a full-time position ideal for individuals with 0 to 2 years of experience, and candidates should have completed at least the 10th grade.As a Recovery Agent, your primary role will be to assist in the collection of outstanding debts. You will communicate with clients to negotiate payment plans and resolve any issues related to their accounts.Key Responsibilities:1. Contact Debtors: Reach out to customers who have overdue payments through phone calls, emails, or in-person visits to discuss their outstanding balances.2. Negotiate Payments: Work with clients to set up manageable payment plans that suit both their needs and the company's requirements.3. Maintain Records: Accurately document all communications and agreements made with debtors in the company's system.4. Follow-up: Regularly follow up with clients to ensure payments are made on time and maintain an open line of communication to address any concerns.Required Skills and Expectations:Candidates should have strong communication skills to interact professionally with customers. A polite manner and patience are crucial, as some clients may be in stressful situations. You should be organized and detail-oriented to handle multiple accounts effectively. Basic computer skills are necessary to maintain records accurately. A positive attitude and willingness to learn will help you succeed in this role.

We are looking for a dedicated Collection Executive to join our team. The ideal candidate will have 1-2 years of experience in collections and should have completed at least the 12th grade. This is a full-time position based at our office in Phase 8B, Sector 74. Key Responsibilities:- Communicate with Debtors: Initiate contact with customers who have pending payments, reminding them of their outstanding dues in a professional and courteous manner. - Manage Payment Plans: Understand customer situations and assist them in setting up payment plans to help them clear their debts responsibly. - Update Records: Keep accurate records of all communication and payments received, ensuring that our databases are up to date for tracking purposes. - Resolve Disputes: Address and resolve any disputes regarding payments, providing customers with solutions or escalating issues to the relevant departments when necessary.- Report on Collection Status: Prepare regular reports on collection performance, highlighting challenges faced and suggesting improvements to achieve targets.Required Skills and Expectations:- Should possess strong communication skills, both verbal and written, to effectively interact with customers.- Must have good negotiation skills to facilitate agreeable payment solutions.- Attention to detail is essential for maintaining accurate records and avoiding errors.- Ability to manage time effectively and handle multiple customer accounts simultaneously.- Familiarity with collection processes and legal regulations is a plus.- A professional and courteous attitude is necessary to maintain customer relationships and represent the company positively.

We are looking for a motivated female Collection Agent to join our team in Salt Lake, Kolkata. As a Collection Agent, you will play an important role in communicating with customers to ensure timely payments and maintain positive relationships.Key responsibilities include:1. Communication with Customers: You will reach out to customers via phone or email to remind them of outstanding payments and discuss payment options.2. Account Management: Keeping accurate records of customer interactions and payment statuses is crucial. You will update our database with all communication and payment arrangements.3. Problem-Solving: You will listen to customer concerns and find appropriate solutions to resolve payment issues, while keeping a professional and friendly approach.4. Reporting: Regularly reporting on collection status and providing updates to the management team will be part of your routine to help in assessing the effectiveness of our collection strategies.To succeed in this role, you should have excellent communication skills to convey information clearly and politely. Attention to detail and strong organizational skills are essential to manage records accurately. A basic understanding of payment processes and customer service principles will help you thrive. As a fresh graduate, you should be eager to learn and adapt to new challenges in a full-time office environment.

Key Responsibilities: Promote the schools admission programs Counsel prospective parents and conduct timely follow-ups Conduct field visits and participate in school events Generate and manage prospective student leads

Job Title: Collections Executive Location: Bangalore Experience: Freshers & Experienced Candidates Languages: English & Hindi Salary: 17,000 - 22,000+CTC+ IncentivesRoles & Responsibilities: Follow up with customers for overdue payments Negotiate and secure payment commitments Maintain collection records and update systems Resolve customer queries related to payments Achieve monthly collection targetsKey Skills: Good Communication Skills Negotiation & Convincing Skills Customer Handling Ability Basic Computer Knowledge

Monitor accounts to identify outstanding debts. Having experience in Paydays. Investigate historical data for each debt or billFind and contact clients to ask about their overdue paymentsTake actions to encourage timely debt paymentsProcess payments and refundsResolve billing and customer credit issuesUpdate account status records and collection effortsReport on collection activity and accounts receivable status

Responsible for handling outbound collection calls, generating and converting Promise to Pay (PTP) commitments, and achieving collection targets across Bucket 0, 1 & 2 accounts. The role requires strong communication, negotiation, customer follow-up, and recovery skills while ensuring compliance with company policies.

Key Responsibilities:Business to Business overdue payments collection.Follow up on outstanding invoices through Calling and coordination with internal teams.Build and maintain strong relationships with clients to ensure smooth collections.Negotiate payment plans and settlements in line with company policies.Track and update collection status in the system on a daily basis.Handle disputes and escalate unresolved issues to the management.Ensure adherence to legal and compliance guidelines during collections.Meet monthly collection targets and performance benchmarks.Coordinate with sales and accounts teams for reconciliation.Key Requirements:Education: Graduate (any discipline)Experience: 6 MONTHS TO 3 YEARS Strong negotiation and communication skillsAbility to handle difficult conversations professionallyBasic understanding of finance and invoicingSkills Required:Negotiation & persuasionRelationship managementProblem-solving attitudeTime managementBasic computer knowledge (Excel / CRM tools)Key Performance Indicators (KPIs):Collection target achievementReduction in overdue accountsClient satisfaction & retention

Ganpati Associates is a financial services organization specializing in loan collection and recovery services. We work with leading banks and NBFCs for Personal Loan and Business Loan collections. With 4 branches in Delhi - Janakpuri, Laxmi Nagar, Preet Vihar, and Naraina Vihar - we have a growing portfolio and client base. We emphasize transparent processes, professional service, and ethical recovery practices. We offer a fast-paced work environment that supports learning, performance, and long-term career growth.Role Description:This is a full-time, on-site role at our Naraina Vihar, Delhi location for the Loan Collection Department. The role involves contacting customers via phone and field visits to remind and negotiate repayment of outstanding Personal Loans and Business Loans. The candidate will be responsible for maintaining accurate records of customer interactions, updating payment status in internal systems, handling cash collection where required, and ensuring proper documentation as per company policy. Daily tasks include resolving customer queries related to loan accounts, coordinating with the finance team for discrepancies, and preparing daily collection reports. The position requires strict adherence to regulatory and company guidelines while maintaining respectful and professional communication with customers.Qualifications:Strong skills in Debt Collection and Cash Collection with knowledge of structured recovery processes.Excellent Communication, Negotiation, and Customer Service skills.Basic knowledge of Finance, loan terms, payment schedules, and account reconciliation.Proficiency in maintaining records, using MS Excel / Google Sheets and collection software.Attention to detail, high integrity in handling cash and data, and ability to achieve collection targets within timelines.Prior experience in Personal Loan / Business Loan Collection, Banking, or NBFC sector will be preferred.Minimum High School Diploma; a degree in Commerce, Business, or a related field is an advantage.Must be comfortable working on-site in Naraina Vihar, Delhi and for field collection work.

COLLECTION TELLECALLER .GOOD COMMUNICTION SKILLS .GOOD COLLECTION SKILLS WITH GOOD SALARY . MINIMUM EXPERIENCE REQUIRED 6 MONTHS AND MAXIMUM 1 YEAR. AGE LIMIT 18 YEARS AND MAXIMUM 40 YEARS . BETTER OPPORTUNITY FOR GROW YOUR CAREER AND SKILLS.