Reconciling accounts: Following up on payments to reconcile customer accountsSending reminders: Sending payment reminders to customersInvestigating: Looking into customer issues and historical data for debts or billsCommunicating: Contacting customers to verify their details and account status, and to handle queries and objectionsNegotiating: Negotiating payment terms with customersUpdating: Updating customer account status and collection effortsReporting: Reporting on collection activity and accounts receivable status