Strategic Communication Cash CollectionNegotiation SkillsCollections Recovery
Contact customers regarding overdue EMIs and loan accounts.Make authorised telephone calls and field visits to borrowers.Inform borrowers about overdue amounts, charges and repayment options based only on information authorised by the bank.Understand the reason for default and obtain realistic payment commitments.Follow up on Promise-to-Pay dates and collect payments through approved banking channels.Issue or facilitate authorised receipts and payment acknowledgements.Verify the borrower
Visit customers for loan recovery/collection Recover loan from banking & Non-Banking customers Updating feedback of customers to team-leaders Update trails on banking portal after customers visit Timely completion of given targets