Job Title: Client Coordinator - Voice ProcessIndustry: Medical BillingNature of Work: In / Out Bound Calls & SchedulingReports To: Supervisor / ManagerLocation: KL Towers, # 9807, 1st Floor, TNHB, Ayapakkam Main Rd, Ayapakkam, Ch-77Terms: Full TimeRequirements: Night Shift (Mon-Fri)Job Summary: Handle inbound and outbound calls professionally and efficiently, addressing patient queries and concerns regarding appointments, medication, prior authorization, etc. As part of our Scheduling Team, you will be assisting patients in making, altering, and canceling medical appointments, ensuring patients have access to the services and treatments they need.You should be helpful and courteous when answering telephone calls.About the Role: Answer patient calls, field questions, and assist patients in making new medical appointments, follow-up appointments, cancellations, etc. Change or cancel appointments as necessary. Accurately note all patient information according to confidentiality standards and HIPAA requirements. Verifying patients insurance details like eligibility / verify the prior authorization. Answering patients questions regarding basic medical tests and procedures. Providing instructions to patients to ensure that they are prepared for examinations and procedures. Confirming patient appointments. Courteously receiving incoming telephone calls and taking messages as needed. Route calls to the appropriate department or individual.Salary Range: 25K 35K Salary for the right candidate is not a constraintNo of Openings: 4 5 VacanciesAbout us: We are a team of experienced healthcare professionals dedicated to providing highquality, compassionate care to individuals and healthcare providers in the United States.Person Specification: A thorough understanding patient service. Excellent English communication with neutral accent. A good working knowledge of computers and experience in software handling. Good typing skills. Punctuality and regularity towards work. Professional and positive attitude. A strong desire to grow along with the company.Candidate Requirements: Education to degree level or equivalent with 2 years experience in an International Voice Process.