Centre Manager Jobs

We are looking for an experienced Call Center Manager to oversee our call center operations in Lucknow. The ideal candidate will have 3 to 9 years of experience in a similar role and a strong understanding of customer service practices.**Key Responsibilities:**- **Team Leadership:** Manage a team of call center agents, providing guidance and support to enhance performance and meet targets.- **Performance Monitoring:** Track key performance indicators (KPIs) such as call volume, response time, and customer satisfaction to ensure optimal service quality.- **Training and Development:** Conduct training sessions for new hires and ongoing coaching for existing staff to improve skills and service delivery.- **Process Improvement:** Identify areas for improvement in call center processes and implement changes to enhance efficiency and productivity.- **Reporting:** Prepare regular reports on call center performance for senior management, ensuring transparency and providing insights for future strategies.- **Customer Relationship Management:** Engage with customers as necessary to resolve issues and promote a positive customer experience.**Required Skills and Expectations:**The successful candidate should possess strong leadership skills, with the ability to motivate and manage a diverse team. Excellent communication skills are essential for interacting with both staff and customers. Proven analytical skills are crucial for assessing performance data and making informed decisions. The ideal candidate should also demonstrate problem-solving abilities and have a strong customer-focused mindset. Familiarity with call center technology and CRM systems is preferred.

Position: Fashion Center ManagerLocation: Chandigarh Sector 34Experience: 4-10 years academic sales experience in Fashion IndustryProfileExperienced in Academic Sales or counselling in Fashion Industry.Should have a Good command over English & local language, possessing persuasive skills, pleasant personality and number orientation for achieving target.Interpersonal skills and analytic mind.Roles & Responsibilities:Manage and operate the Orane Fashion Institute as an independent profit center, ensuring overall business performance and growth.Plan and execute sales and marketing strategies to achieve admission and enrollment targets.Drive sales revenue and profitability in line with organizational goalsPromote the institute, its brand, and academic programs through various marketing and outreach initiatives.Ensure effective handling of walk-ins and prospective student counselling, with a strong focus on converting inquiries into enrollments.Oversee and ensure compliance with admission procedures and documentation.Manage cash flow, receivables, and payables efficiently.Develop and implement revenue-generating strategies and initiatives.Establish and maintain tie-ups with local colleges, schools, and tuition centers forlead generation and brand visibility.Maintain accurate records, files, and databases related to admissions, operations,and finances.Monitor and analyze market trends, industry developments, and competitivelandscape.Interested candidates can apply at 9914822020

Job Description MIS CoordinatorCompany: Jupiter EdutechLocation: 6/67A Jhowtalla Road, Chinar Park, Kolkata - 7000157Employment Type: Full-timeAbout the Company:Jupiter Edutech is a growing organization focused on delivering quality education solutions and skill development services. We are looking for a dynamic and detail-oriented professional to manage lead operations and MIS functions to support our business growth.Position Overview:The MIS Coordinator will be responsible for managing incoming leads, maintaining accurate data, generating reports, and ensuring smooth coordination between the guardian; students and management.Key Responsibilities: Manage and track leads received from various sources (website, campaigns, calls, etc.) Maintain and update lead database on a daily basis Prepare and share daily, weekly, and monthly MIS reports Monitor lead status, follow-ups, conversions, and pending cases Coordinate with the incoming tutors and update the same in the whatsapp group and MIS. Ensure data accuracy, completeness, and proper documentation Maintain records of admissions/enrollments and related documentation Support management with performance reports and dashboardsRequired Skills & Qualifications: Graduate in any discipline (preferred: B.Com/B.Sc or similar) 13 years of experience in MIS/Lead Management/Operations (Freshers with strong Excel skills may apply) Proficiency in MS Excel (VLOOKUP, Pivot Tables, basic formulas); MS Word Good communication and coordination skills Strong attention to detail and organizational ability Ability to handle multiple tasks Preferred Skills: Basic knowledge of reporting Experience in education industry (preferred but not mandatory)Salary: Rs. 8000 per monthJoining: Immediate / As soon as possible

About Company:Yellow Calls is a fast-growing outsourcing call center providing top-tier services like telemarketing, customer support, data collection, and market monitoring. We are expanding our international team and looking for a motivated Business Development Executive to drive new client growth. Location: Delhi NCR (Hybrid) Position: Full-time, Contractor Agreement Schedule: 10 AM 7 PM IST, MondaySaturday Experience: 5+ years Sales/BD BPO call- Key Responsibilities Identify, target and acquire medium and large-scale clients for call center services Develop and execute a strong sales strategy to grow presence in the Indian BPO market Build and maintain a solid sales pipeline through networking, cold calling and industry connections Lead client negotiations and close service contracts Maintain leads funnel in CRM or Excel Provide timely reporting in the prescribed format Requirements Bachelors degree in Business, Operations or related field 5+ years of Sales or Business Development experience in BPO/call center industry Proven ability to negotiate and finalize deals Proficiency in CRM platforms and Excel Strong communication skills: talkative, open-minded, responsible Region of residence: Delhi NCR Stable work history (strict requirement: at least 2 years with one employer) Perks & Benefits Competitive salary Quarterly bonus: 2% of turnover of acquired clients Hybrid work format Growth opportunities

Provide face-to-face and telephonic counselling to clients regarding services offeredUnderstand client requirements and resolve queries professionally and accuratelyManage daily center operations and ensure a smooth client experienceMaintain client records, follow-ups, and documentationCoordinate with internal teams to ensure timely service deliveryHandle walk-in clients and convert inquiries into leadsMaintain confidentiality of client informationPrepare basic reports and maintain data using computer systemsEnsure the center meets company standards and targets

Responsibilities:Lead and mentor the pre-school teaching and support staff to ensure high-quality early childhood education.Oversee curriculum implementation, lesson planning, and classroom activities in alignment with educational standards.Maintain a safe, hygienic, and child-friendly learning environment in compliance with regulatory requirements.Facilitate regular communication with parents, including progress updates, feedback sessions, and orientation programs.Monitor student attendance, development milestones, and overall well-being.Manage centre operations, including inventory, budgeting, scheduling, and facility maintenance.Organize and lead staff training, professional development, and team-building initiatives.Ensure compliance with all local education regulations and internal policies.RequirementsBachelors degree in Early Childhood Education, Child Development, or a related field.Minimum of 5 years of experience in pre-school education, with at least 2 years in a leadership or supervisory role.Proven experience in curriculum planning, staff management, and parent engagement.Strong interpersonal, communication, and organizational skills.Passion for early childhood development and a commitment to nurturing young minds.Preference given to female candidates.Proficiency in basic office software and digital tools for reporting and communication. Share your CV at utkalika@educohire.com

Duties and Responsibilities:( SERVICE CENTRE MANAGER)1. Receive items for repair from the customer, make the necessary recordings which involves opening of the job card following Service Centre standards of operation.2. Allocate the brought item to a technician to find out the fault after which you ensure that the customer is informed of the fault and the corresponding charges.3. Ensure that a daily operational report is made and it should capture information regarding; how many items were collected, how many were repaired and by which technicians. This report should be prepared and submitted to the General Manager on a daily basis.4. Call customers to inform them to collect their repaired items and ensure that they are given happy calls so as to find out if their repaired items are working properly.5. You will answer phone calls from customers/clients and deal with their comments, questions and complaints.6. Ensure that Service Centre reception is clean and unauthorized staff members are not allowed in.7. Ensure that when a customer is collecting his/her item after repair, the job card is used to identify and confirm the item and the customer signs on it.8. It will be your responsibility after the customer has collected his/her repaired item, to close the job card and file it following the system in place.9. Check the availability of spare parts and make an order using the LG computerized parts order system on a weekly basis.10. Ensure that customers are updated on the status of their items which are still in our custody.11. You will manage petty cash usage and you must account for its use.12. Ensure that you perform on all KPIs which will be given to you when you join.

Center Coordinator for pre school fluent in english child centric women's candidates with min one year experience may get preferred.Parents orientation,staff handling,long vision for handling pre school activity

1. Responsible to ensure sales and customer acquisition targets2. Optimize cost and productivity of Jio Centre3. Ensure seamless operation and administration of Jio Centre4. Ensure adherence to statutory compliances and commercial controls5. Obtain permissions required for project execution6. Liaison with channel partners to enhance productivity7. Provide action plan for customer retention and feedback8. Manage, coach and motivate team members

Key Responsibilities:1. Manage the day-to-day operations of the call center: The Call Center Manager is responsible for overseeing the daily activities of the call center, including monitoring call volume, ensuring quality service delivery, and addressing any issues that may arise.2. Develop and implement call center policies and procedures: The manager must establish guidelines and protocols for call center agents to follow, ensuring consistency and efficiency in customer interactions.3. Train and mentor call center staff: It is essential for the manager to provide training and support to call center agents to help them improve their communication skills and customer service abilities.4. Monitor performance metrics: The manager should regularly assess key performance indicators such as call abandonment rate, average handling time, and customer satisfaction scores to identify areas for improvement.5. Handle escalated customer complaints: The manager should step in to resolve complex customer issues that call center agents are unable to address, ensuring customer satisfaction and retention.Required Skills and Expectations:- Excellent communication skills: The Call Center Manager must possess strong verbal and written communication abilities to effectively lead and communicate with their team.- Strong leadership skills: The manager should be able to motivate and inspire their team to achieve performance goals and deliver exceptional customer service.- Problem-solving abilities: It is crucial for the manager to quickly assess and resolve issues that may arise in the call center environment.- Experience in call center operations: Candidates should have at least 2 years of experience in call center management, with a background in man management and customer service.- Bachelor's degree: A Bachelor's degree in any field such as B.A, B.C.A, B.B.A, or B.Com is required for this role.

we are looking for a candidate who has experience in team handling,store management,inventory checks and generate revenue for company

Manage Center Calls to customers

Job Title: Center Head / Center In-ChargeLocation: Secunderabad ,lb nagar,madinagudaIndustry: HealthcareExperience: Minimum 12 yearsSalary: Up to 50,000 per monthJob Overview:We are looking for a dedicated and result-oriented Center Head / Center In-Charge to oversee the day-to-day operations of our healthcare center in Secundarabad, madinaguda,lb nagar. The ideal candidate should have 12 years of experience in the healthcare sector, with strong counselling skills and the ability to manage center operations effectively.Key Responsibilities:Oversee and manage daily operations of the healthcare center to ensure smooth functioning.Provide patient counselling and support, ensuring a positive patient experience.Coordinate with doctors, staff, and departments for seamless service delivery.Monitor patient flow, appointments, and service quality to meet organizational goals.Plan and implement strategies to improve patient engagement and center performance.Handle administrative tasks, reporting, and staff supervision.Ensure compliance with healthcare protocols, policies, and safety standards.Required Skills and Qualifications:Minimum 12 years of experience in healthcare, preferably in a similar role.Strong counselling and communication skills.Good leadership, managerial, and problem-solving abilities.Ability to handle patient interactions with empathy and professionalism.Bachelors degree in Healthcare Management, Business Administration, or a related field is preferred.Benefits:Competitive salary up to 50,000 per month.Opportunity to grow within a reputed healthcare organization.Supportive work environment and scope for career advancement.

Oversee overall functioning of the education center, including academics, administration, and business operations.Lead and manage a team of faculty, counselors, and support staff.Drive student enrollment targets through strategic planning and execution of local marketing initiatives.Ensure high levels of student satisfaction and academic performance.Monitor operational efficiency and implement process improvements.Liaise with the corporate office on curriculum delivery, compliance, and reporting.Manage budgets, cost control, and resource allocation.Build and maintain strong relationships with parents, students, and local partners.

1. Responsible for ensuring sales and customer acquisition targets2. Optimize cost and productivity of Jio Centre3. Ensure seamless operation and administration of Jio Centre4. Ensure adherence to statutory compliances and commercial controls5. Obtain permissions required for project execution6. Liaison with channel partners to enhance productivity7. Provide action plan for customer retention and feedback8. Manage, coach and motivate team members

Your role in supplementing the Organisational goals:a. Program & Team Management Independently lead Lighthouse centres for enabling youth population from the nearby communities to takeup formal jobs/self-employment Develop and maintain a conducive environment at the centre that enables learning and a feeling of safespace for youth Implement the foundation program such that the youth builds agency and over time does not need todepend on the Lighthouse Source Manage a team of 5-9 and hand-hold them for timely deliverables and high-quality outcomes for all of thestages of the program - Community Outreach to Alumni engagement Effective program management with the support of the team to ensure appropriate enrollments in theprogram and positive progress of the youth in their journey through the program stagesb. Data management and reporting Ensure timely and accurate data updates as required on Excel or in-house portals. Analyse the data of the youth from the center to identify trends/ patterns and suggest strategies that wouldensure success of the program and therefore youth Prepare quantitative and qualitative reports as required by the internal and external stakeholdersc. Stakeholder management Regular reporting to the senior management about the program progress, challenges and solutions Interfacing with ward level networks and other stakeholders Government (Corporators, Ward Officers, government personnel) for mobilization and other support NGOs for mobilization and other support Corporates and Establishments for volunteering, placements and donor/potential donor visits Citizens for volunteering Manage brand building activities e.g., Events, which are specific to the centre and help with advocacy withthe local economy for youth placements.Preferred Skill sets, Years of Experience, and Professional Background: MSW or Post Graduation in any field, with 5+ years of relevant experience, preferably in the social sector. Experience in managing training centers. Familiar with the skilling space. Self-driven, excellent time management and multitasking skills Strong people management, project management, and data analytics skills. Strong orientation towards relationship-building and problem-solving Strong verbal and written communication skills in English and Hindi and local language proficiency. Proven ability to plan and manage operational processes for maximum efficiency and productivity. Strong hold on data management and data analysis.

We are looking for a friendly, enthusiastic, and organized Preschool Admission Counselor to join our team. The Admission Counselor will be the first point of contact for prospective parents and families, guiding them through the admission process, providing detailed information about our preschool programs, and helping ensure a smooth enrollment experience.

Your Responsibilities:-- Lead and mentor the tele-calling team- Drive admissions through counselling sessions, follow-ups & campus visits- Achieve daily/weekly/monthly admission targets- Participate in education fairs, seminars, school visits, and promotional eventsRequired Qualification:-- Proven team-handling experience with centre-level target achievement- Strong communication skills- Target-driven mindset with willingness to work on admission goals

Program & Team Management Independently lead Lighthouse centers for enabling at least 20% of the youth population from thenearby communities to take up formal jobs/self-employment Develop and maintain a conducive environment at the center that enables learning and a feeling of safespace for youth Implement the foundation program such that the youth builds agency and over time is able to makecareer choices and decisions for himself Manage a team of 3-5 and hand-hold them for timelydeliverables and high-quality outcomes for all of the stages of the program - Community Outreach toAlumni engagement Effective program management with the support of the team to ensure appropriate enrollments in theprogram and positive progress of the youth in their journey through the program stages