Vice President - CX & BO Innovation

A Square Technologies Pvt. Ltd.

10 - 15 Years
1 Openings
50+ Lakh/Yr
Posted today
Online interview
Gurgaon

Key Skills

Customer Experience Manager Customer Experience Back Office Operations Operational Enhancements Strategy Development Contact Centre Technology Integration Client Engagement Financial Management

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Job Description

The VP of CX & BO Innovation will spearhead the strategic development and implementation of transformative and innovative projects across our Customer Experience (CX) and Back Office (BO) operations within the contact centre environment. This pivotal role involves identifying technology opportunities, translating them into tangible operational enhancements, engaging directly with clients to provide solutions and articulate implementation strategies, and overseeing deployment. The role will champion the technology strategy for CX and BO capabilities, ensuring optimal utilisation and performance of all relevant transformation areas within our operational facilities. This role reports to the VP of Capabilities and collaborates closely with the senior management and sales teams to ensure seamless client interactions and the delivery of exceptional outcomes.

Experience
10 - 15 Years
No. of Openings
1
Education
M.B.A/PGDM
Role
Vice President
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Home

About A Square Technologies Pvt. Ltd.

A Square Technologies Pvt Ltd. is a Growth Stage Talent Engagement, Management, Development and Consulting (TEMD & C) company with a comprehensive service offering in the Technology Space that includes RPO, Contingency Recruitment, Cross Border Recruitment and Executive Searches. Thorough research and accurate mapping of interests of both, our clients, as well as, our candidates, is what sets us apart. As a corporate partner to clients, we source professionals with high intellectual capabilities to help enhance the clients human capital on one hand, and on the other, we help individuals optimize their career choices. Our processes are built to maintain highest ethical standards with complete confidentiality thus a solid performance, consistent delivery and enabling high quality Specialties.