Vice President - CX & BO Innovation

the vp of cx & bo innovation will spearhead the strategic development and implementation of transformative and innovative projects across our customer experience (cx) and back office (bo) operations within the contact centre environment. this pivotal role involves identifying technology opportunities, translating them into tangible operational enhancements, engaging directly with clients to provide solutions and articulate implementation strategies, and overseeing deployment. the role will champion the technology strategy for cx and bo capabilities, ensuring optimal utilisation and performance of all relevant transformation areas within our operational facilities. this role reports to the vp of capabilities and collaborates closely with the senior management and sales teams to ensure seamless client interactions and the delivery of exceptional outcomes.

• Experience

  10 - 15 Years

• No. of Openings

  1

• Education

  Post Graduate (M.B.A/PGDM)

• Role

  Vice President

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home