Fresher Call Center Operations Jobs

Key ResponsibilitiesData Entry & Database Management: Accurately enter, update, and maintain client records, operational logs, transactions, and inventory data across company databases and ERP systems.Documentation & Filing: Prepare, review, verify, and organize physical and digital documents, reports, contracts, and internal correspondence for compliance and accuracy.Operational & Administrative Support: Support sales, finance, HR, or logistics teams by preparing purchase orders, processing invoices, drafting routine communications, and scheduling workflow tasks.Reporting & Analysis: Compile regular daily, weekly, or monthly operational summaries, sales figures, or activity reports using spreadsheets for department managers.Inquiry & Process Resolution: Coordinate with internal departments and external vendors to address operational queries, resolve data discrepancies, and track status requests.Compliance & Quality Control: Ensure all back-office workflows and record-keeping procedures strictly adhere to internal SOPs and regulatory compliance standards.

International Telecaller Process: (Blended - Voice/Email/Chat) Location: Airoli, Navi Mumbai Criteria:* Graduate OR HSC with 6 month Experience (On Paper)* Good Communication Skills* HSC Certificate Mandatory* LGBTQ+ & PWD Candidates are Encouraged to Apply Salary:* 28,000 In-hand* 35000 CTC Shift: 247 Rotational Shifts Working Days: 5 Days Working Week Off: 2 Rotational Week Offs Perks:* One-Way Cab Facility (As Per Shift Timings)* Internal Job Posting (IJP) Opportunity After 1 Year* Gym Facility* Provident Fund (PF)*Interested people can call on this number HR* *91 84240 18670** HR Round* Assessment* Operations Round

We are looking for a motivated Back Office Manager to join our team in Masjid Bunder, Mumbai. This full-time position is an excellent opportunity for freshers who have completed their 12th grade and are eager to grow in a supportive work environment.Key Responsibilities:1. Administrative Support: Assist in daily office tasks including filing documents, managing schedules, and coordinating meetings to ensure smooth operations.2. Data Management: Maintain and organize important records and databases, ensuring all information is accurate and easily accessible for team members.3. Communication: Serve as a point of contact for internal teams, relaying messages and facilitating communication to promote teamwork and efficiency.4. Inventory Management: Monitor office supplies and inventory, placing orders as needed to ensure that all necessary materials are available.5. Customer Service: Handle inquiries and requests from clients and customers in a friendly and professional manner, helping to resolve issues as they arise.Required Skills and Expectations:Candidates should possess strong organizational skills and attention to detail. Flexibility and the ability to adapt to various tasks are essential, as is a willingness to learn new skills. Effective communication is crucial, along with proficiency in basic computer applications such as Microsoft Office. The ideal candidate will demonstrate a positive attitude and a commitment to teamwork, contributing positively to our office environment. Female candidates are preferred for this role.

International Lead Generation Executive (Morning Shift)Position: International Lead Generation Executive (Voice Process)Job Responsibilities:Contact international customers through outbound calls.Explain insurance comparison services.Generate qualified leads and transfer interested customers to the Sales Team.Ensure high-quality customer interaction and meet daily targets.Eligibility:Freshers, Domestic BPO Experience & International Experience candidates can apply.Excellent spoken English is mandatory.No MTI or pronunciation issues.Strong communication and interpersonal skills.Job Details:Hiring Zones: South Delhi & West DelhiShift: 5:00 AM

- Lead a team of BPO agents: You will be responsible for overseeing and guiding a team of BPO agents to ensure they meet performance targets and deliver excellent customer service.- Monitor team performance: Keep track of key performance indicators (KPIs) such as call quality, productivity, and customer satisfaction to identify areas for improvement and provide feedback to team members.- Conduct training and coaching sessions: Develop training programs and provide continuous coaching to help team members improve their skills and knowledge.- Handle escalations: Address customer complaints or complex issues that require escalation, ensuring timely resolution and customer satisfaction.- Collaborate with other departments: Work closely with other departments to streamline processes, resolve issues, and enhance overall operations.- Provide regular reports: Prepare and present reports on team performance, trends, and recommendations for improvement to senior management.Skills and Expectations:- Strong leadership skills: Ability to motivate, inspire, and lead a team to achieve goals.- Excellent communication skills: Clear and effective communication with team members, clients, and other departments.- Problem-solving abilities: Capacity to quickly identify and address issues to ensure smooth operations.- Customer-focused mindset: Dedication to providing exceptional service and ensuring customer satisfaction.- Adaptability: Ability to handle a fast-paced and constantly changing work environment.

As a Telecalling Executive, your main responsibility will be to make outbound calls to potential customers and persuade them to purchase products or services. You will also handle incoming calls and address customer inquiries or complaints. Additionally, you will maintain call records and update customer databases.Key Responsibilities:- Make outbound calls to potential customers to promote products or services- Handle incoming calls and address customer inquiries or complaints- Maintain call records and update customer databasesRequired Skills and Expectations:- Excellent communication and persuasion skills- Ability to handle rejection and remain resilient- Basic computer skills to update customer databases- Strong customer service orientation- Ability to work independently and as part of a team- Willingness to work from the office and adhere to company policies and procedures

- Make outbound calls to potential customers: Reach out to potential customers in international markets through phone calls to promote products or services.- Communicate product information and answer customer queries: Provide detailed information about products and services offered by the company and address any questions or concerns the customer may have.- Generate leads and set up appointments: Identify and qualify potential leads for the sales team, and schedule appointments for further discussion or demonstration of products.- Maintain call records and update customer information: Keep detailed records of all calls made, including customer interactions and feedback, and ensure customer details are up to date in the database.Required Skills and Expectations:- Excellent communication skills: Ability to clearly and effectively communicate over the phone with international customers.- Strong sales skills: Experience or aptitude for sales, with the ability to pitch products and close deals.- Good listening skills: Ability to attentively listen to customer queries and address them effectively.- Basic computer skills: Proficiency in using computer applications for maintaining call records and updating customer information.- Willingness to work in a target-driven environment: Ability to work towards set targets for lead generation and appointment setting.

We are looking for a Collection Telecaller who can communicate confidently with customers and assist in recovery of outstanding payments through calls.Key Responsibilities:Make outbound calls to customers regarding pending paymentsFollow up with customers for payment collectionExplain dues, payment methods, and deadlines clearlyMaintain accurate call records and payment statusCoordinate with the recovery/operations teamAchieve daily and monthly collection targets.Eligibility Criteria:Minimum qualification: 10+2 / Graduate preferredFreshers can apply (experience in telecalling/collection is an advantage)Good communication skills in Hindi (English is a plus)Basic knowledge of MS Excel and calling systemsAbility to handle customer objections politely.Skills Required:Strong convincing and negotiation skillsPatience and professional behaviorTarget-oriented mindsetAbility to work under pressure.Salary & Benefits:Fixed salary + attractive incentivesPerformance-based growth opportunitiesSupportive work environment

As a Back Office Officer in Gwalior,India, you will be responsible for handling administrative tasks to ensure smooth operations. Your key responsibilities include data entry, maintaining records, organizing files, and supporting the team with day-to-day tasks. We are looking for someone with strong attention to detail, excellent organizational skills, and the ability to work efficiently in a fast-paced environment. A minimum of a 10th pass education and up to 2 years of experience in a similar role are required. This is a full-time position based in our office location.

Customer Service + Renewals (Experienced)Locations: Kochi (High Priority)Languages: English+ Telugu/MalayalamEligibility: HSC Pass Age: 2235Experience: Min. 1 year in Customer Service / Renewals / UpsellingSalary: 18,000 22,000 In-Hand (Based on last drawn)Shift:Females: 10 AM 7 PMMales: 12 PM 9 PM

Key Responsibilities in the BPO Sector:Handle customer queries via phone, email, or chat efficiently and professionally.Provide accurate information and effective solutions to ensure customer satisfaction.Maintain high-quality service standards and adhere to company policies.Perform accurate data entry and documentation of customer interactions.Meet performance targets such as quality scores, turnaround time, and productivity.Resolve issues promptly while maintaining a positive customer experience.Uphold confidentiality and data security at all times.Adapt to various client processes, tools, and business requirements.Participate in regular training and skill development programs.Contribute to continuous process improvement and team collaboration.

Job Title: International Tele Caller ExecutiveLocation: Office No. 144, Parmar Park Phase-2 Business Park, Wanowrie, Pune 411040Work Schedule: Monday to Friday Fixed Night Shift (9-hour shift)Weekly Off: Fixed Sunday and Alternate SaturdaysEmployment Type: Full-time, Office-basedProcess Type: Blended Voice and Chat (International)Position OverviewWe are currently seeking enthusiastic and customer-oriented individuals for the position of International Voice & Chat Executive. This role involves interacting with international clients via voice and chat channels, addressing inquiries, and ensuring a positive customer experience. The ideal candidate should possess strong communication skills, basic computer literacy, and the ability to work in a structured night-shift environment.This opportunity is ideal for candidates looking for a stable, target-free role in a professional office setting, with comprehensive training and growth support provided.Key ResponsibilitiesManage inbound and outbound voice calls and live chat support for international customersAccurately address customer queries and provide relevant product or service informationDocument customer interactions and maintain up-to-date records in internal systemsCollaborate with internal teams to ensure prompt and effective resolution of customer concernsAdhere to standard operating procedures, communication protocols, and quality guidelinesCandidate ProfileRequired Skills:Excellent verbal and written communication skills in EnglishAbility to multitask and prioritize workload effectivelyBasic proficiency in computer applications (MS Office, email tools, etc.)Strong interpersonal skills and a customer-centric mindsetWillingness to work fixed night shifts (Monday to Friday)Preferred (Not Mandatory):Previous experience in an international voice/chat processBackground in customer service or support rolesWhat We OfferStable work environment with fixed night shifts and scheduled weekly offsNo targets or sales quotasComprehensive training and onboarding supportOffice infrastructure and dedicated workstation providedDirect hiring no recruitment charges or fees involvedHow to ApplyInterested candidates may share their updated resume or reach out for further details: Email: hr@kingstonsolutions.co.in Contact: +91 70584 21569 (HR Ms. Payal Prasad) Website: www.kingstonsolutions.co.in

1. Building, developing, and managing a client portfolio, maintaining strong relationships with new and existing clients to identify new business opportunities.2. Generating leads, conducting outreach, and engaging potential customers through calls, emails, and in-person meetings to present tailored solutions.3. Presenting our products or services to clients and clearly articulating their value to close sales and secure long-term contracts.4. Collaborating with internal departments, including Marketing and Customer Support, to ensure client satisfaction and seamless integration of client feedback.5. Keeping accurate and detailed records of sales activities, pipelines, and performance metrics in our CRM system, ensuring up-to-date and accessible information.6. Staying informed on industry trends, product updates, and competitor activities to effectively position in the market and maintain a competitive edge.7. Handle customer queries professionally and escalate issues when necessary

This is office work in which people have urgent needs, data entry, billing files management work.