Call Center Operations Job Vacancies in Surat

Job Opportunity at Votiko Solutions Private LimitedPosition: Call Center ExecutivesAbout Us:Votiko Solutions Private Limited is a leading BPO international call center located in Surat, Gujarat. We are seeking enthusiastic individuals to join our dynamic team as Call Center Executives. If you are passionate about customer service, enjoy conducting telemarketing activities, and thrive in a collaborative environment, we invite you to apply.Job Responsibilities:* Conduct telemarketing activities, including lead generation and appointment setting.* Handle both inbound and outbound calls for B2B and B2C clients.* Conduct surveys and verification processes to ensure data accuracy.* Provide exceptional customer support through calls, emails, and live chat.* Collaborate with the team to meet and exceed performance targets.Requirements:* Freshers and experienced candidates are welcomed. Fluency in English is essential. Strong communication skills, both verbal and written. Age limit: Below 40 years. Ability to work night shifts. Work from the office in Surat, Gujarat.Compensation:Salary: 20,000 to 40,000 per month, plus incentives based on the campaign you work on.Working Schedule:Working Days: Monday to Friday (Sunday-Saturday off).Benefits:Best work culture and employee satisfaction.Opportunities for career growth.How to Apply:Interested candidates can call us at 8511539085 or send their resumes to hr@votiko.com.Join us at Votiko Solutions Private Limited and be a part of a team that values your contributions, provides excellent work culture, and offers ample opportunities for career advancement. We look forward to welcoming you to our growing family!

We are currently seeking a talented and enthusiastic Telecaller Executive to join our team. As a Telecaller Executive, you will play a key role in engaging with prospective customers, promoting our products/services, and driving sales growth through effective telecalling techniques.Responsibilities:Make outbound calls to potential customers from provided contact lists or databases.Introduce and educate customers about our products/services, highlighting their benefits and features.Answer incoming calls and respond to customer inquiries, providing accurate and detailed information.Understand customer needs and tailor product/service offerings to meet their requirements.Maintain a high level of professionalism and customer service while engaging with customers.Identify and generate new leads through proactive calling and follow-up on inquiries.Follow a script, if provided, while maintaining a conversational and natural tone during calls.Record and update customer information, interactions, and sales activities in the CRM system.Achieve set sales targets and contribute to the overall team's success.Collaborate with team members and provide feedback to enhance sales strategies and processes.Stay updated with product knowledge, industry trends, and competitor offerings.Adhere to all company policies, procedures, and ethical standards.Requirements:High school diploma or equivalent; additional education or relevant certifications are a plus.Proven experience in telecalling, telemarketing, or a similar customer-oriented role.Excellent verbal communication skills with a clear and pleasant telephone manner.Ability to engage and build rapport with customers over the phone.Strong persuasive and negotiation skills to effectively close sales.The results-orie mindset with a track record of achieving or exceeding targets.Good organizational skills and the ability to manage time effectively.Familiarity with CRM software and basic computer skills.

We are searching for an engaged Telecaller to boost sales by reaching out to current and possible clients. To this end, the Telecaller will be required to obtain lists of individuals' information, and to source data for additional members of the target audience. You should also jot down important notes during conversations to facilitate follow-ups by our staff.To be successful as a Telecaller, you should be able to convince even the toughest of individuals to purchase our offerings. A remarkable Telecaller will suggest ways in which clients' feedback can be utilized to improve our services.Telecaller Responsibilities:Studying the details of each offering and remaining abreast of updates to these offerings.Obtaining and updating lists of individuals' contact details.Calling active and budding clients to encourage the purchase of items.Addressing clients' uncertainties, grievances, and suggestions on time.Noting important details of each conversation.Communicating verbal acceptances of offers to our sales team for closing.Recording all successful and unsuccessful attempts to close sales.Attending regular team meetings to clarify progress and performance-related expectations.Conducting each of your functions with the utmost respect, regardless of others' dispositions.Telecaller Requirements:High school diploma or equivalent.Prior experience as a Telecaller or similar.Completion of a sales-related training program is preferred.Computer literate.Exposure to diverse viewpoints, cultural norms, and experiences.Superb verbal communication.Ability to switch your communication style on a whim.Superb interpersonal, research, and record-keeping skills.Capacity to receive critique without internalizing it.

We have vacant 10 BPO Analyst Jobs in Surat, Gujarat, Experience Required: Min 2 Years Educational Qualification: Professional Degree, Other Bachelor Degree, Post Graduate Diploma Skill Customer Relationship, Microsoft Office, MS CRM, etc.Roles and Responsibilities :*Should be willing to work Day Shifts.*We are hiring for the role of Quality Analyst for the Domestic voice process. ( Inbound voice to be preferred).*Candidates should have a minimum of 6 months of experience as a QA in BPO.*To identify the training/coaching needs of the team members and provide the same to the Manager.*To give need-based coaching and feedback inputs to the process floors, and undertake quality-based floor initiatives, resulting in continuous improvement in performance and quality.*Coaching the agents according to the observations made while monitoring.Desired Candidate Profile :*Candidate Should have experience as Quality Analyst in a BPO voice process*Quality Experience on papers is mandatory.*Experience in the BPO industry is mandatory.

we are hiring BPO ExecutiveResponsibilities:*The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.*He/She must show the willingness to learn new things every time and then.*Must discuss every matter with its supervisor or team leader to get any issue sorted*Giving a resolution to the customers or clients should be the whole and sole responsibility.*Should carry out various other professional services like Business Research, Legal services, Financial Analysis, etc.*Must be very effective in providing customer service by providing resolution to their complicated queries and issues.*Must efficiently set goals and work on them so as to avoid any escalations and maintain relevancy and quality while providing service to the customers.Skills:Where communicating with the customers is the only task that is carried out majorly, a candidate applying for a BPO job should have good Oral and written communication. An effective communicator is probably fluid with what he/she is speaking and a BPO executive should a computer literate.A BPO executive should be flexible enough to adapt to any environment or changes happening in the sector. They should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis. A person should also have a clear view of what the current market trend is.*Should have good Oral and written communication In English and Hindi.*An effective communicator, probably fluid with what he/she is speaking.*Should be computer literate.*Should be flexible enough to adapt to any environment or changes happening in the sector.*Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.*Should also have a clear view of what the current market trend is.