Business Operations Jobs

Key ResponsibilitiesIdentify and research prospective clients, markets, and business opportunities.Support the business development team in lead generation and client acquisition activities.Coordinate meetings, presentations, proposals, and follow-up communications with prospects and customers.Maintain and update customer databases, CRM records, and sales pipelines.Prepare business proposals, presentations, RFQs, RFPs, and tender documentation.Track and analyze sales performance, customer engagement, and market trends.Collaborate with marketing teams on campaigns, events, and promotional activities.Develop and maintain strong relationships with existing clients to enhance customer satisfaction.Coordinate with internal departments to ensure timely delivery of products and services.Generate periodic reports on leads, opportunities, sales activities, and business development initiatives.Assist management in strategic planning and market expansion projects.

We are seeking a motivated Business Development Manager to join our team in Coimbatore. The ideal candidate will drive business growth by identifying new opportunities and building strong relationships with clients.Key Responsibilities:1. Identify New Business Opportunities: You will research and analyze market trends to find potential areas for growth and develop strategies to pursue them.2. Build and Maintain Client Relationships: Establish and nurture relationships with existing and potential clients to enhance customer satisfaction and loyalty.3. Develop Sales Strategies: Create and implement effective sales plans to achieve business goals, including setting sales targets and monitoring performance.4. Collaborate with Cross-Functional Teams: Work closely with marketing, product, and support teams to ensure cohesive strategies are in place to meet clients' needs.5. Prepare and Present Proposals: Develop compelling proposals and presentations to showcase our services and solutions, tailored to client specifications.Required Skills and Expectations:Candidates should have a graduate degree along with 3 to 8 years of experience in business development or a related field. Strong communication and interpersonal skills are essential for building client relationships. The ability to analyze data, think critically, and solve problems is crucial. Applicants should be self-motivated, results-driven, and possess strong negotiation skills. A commitment to achieving targets and a collaborative attitude are vital for success in this role.

Business Development AnalystExperience: 1-3 YearsEmployment Type: Full-TimeJob SummaryWe are looking for a motivated and analytical Business Development Analyst to support business growth, client acquisition, and sales activities. The candidate should have good communication, analytical, and follow-up skills.Key ResponsibilitiesIdentify and research new business opportunities.Generate and maintain potential client leads.Understand client requirements and coordinate with the internal team.Support business development and sales activities.Follow up with prospective clients and maintain regular communication.Analyze market trends, competitors, and business opportunities.Maintain accurate records of leads, clients, and business activities.Prepare basic reports related to sales and business development.Support the team in achieving business targets.Build and maintain good relationships with clients.RequirementsAny Bachelor's or Master's degree.1-3 years of experience in business development, sales, client coordination, or a related role.Good communication and interpersonal skills.Strong analytical and problem-solving abilities.Good follow-up and negotiation skills.Basic knowledge of MS Office and CRM tools.Ability to work with targets and deadlines.Willingness to learn and take responsibility.

We are looking for a Cluster Manager based in Chennai with 5 to 10 years of experience. This full-time, office-based role requires a proactive female leader to oversee multiple teams and ensure the smooth operation of our cluster.Key responsibilities include:1. Team Leadership: Lead and motivate a diverse group of employees, fostering a positive and productive work environment. Conduct regular performance reviews to provide feedback and support.2. Operational Management: Oversee day-to-day operations of the cluster. Ensure that all processes run efficiently and meet company standards.3. Strategy Development: Collaborate with upper management to develop strategies that drive cluster success. Identify areas for improvement and implement appropriate changes.4. Financial Oversight: Manage the cluster budget and resources effectively. Monitor financial performance and implement cost-saving measures when necessary.5. Client Relations: Build and maintain strong relationships with clients and stakeholders. Address any concerns promptly to ensure satisfaction and loyalty.Required skills and expectations include:- A graduate degree is essential.- Strong leadership skills are necessary to guide and inspire your team.- Excellent communication skills to interact effectively with employees and clients.- Proficiency in operational management and strategic planning.- A results-driven mindset with the ability to analyze data and make informed decisions.- A problem-solver who can handle challenges calmly and efficiently. If you meet these qualifications and are ready to take on a leadership role, we want to hear from you.

We are looking for a Business Development Manager to join our team in Vadodara. This is a part-time role perfect for freshers who are eager to learn and grow in a dynamic environment. We require candidates who have completed at least their 10th grade education.Key Responsibilities:- Identify New Business Opportunities: Research the market to find potential clients and opportunities that align with our services and goals.- Build Relationships: Establish and maintain strong relationships with existing and potential clients to enhance customer satisfaction and loyalty.- Prepare Presentations: Create engaging presentations to showcase our products and services, addressing the needs of potential clients effectively.- Participate in Meetings: Attend client meetings to understand their requirements and provide tailored solutions, ensuring a high level of communication.- Collaborate with Teams: Work closely with marketing and product teams to align on strategies and share market insights that could impact business growth.Required Skills and Expectations:Candidates should have strong communication skills to effectively interact with clients and colleagues. A proactive approach to problem-solving is essential, and the ability to work in a team environment is important. Organizational skills will be necessary to manage multiple tasks and deadlines. A basic understanding of market trends and business practices is a plus. Enthusiasm for learning and contributing to business growth will set you apart in this role.

We are looking for an experienced Operation Manager to oversee and improve our daily operations in Alambagh. The ideal candidate should have 5 to 10 years of relevant experience.Key Responsibilities:- Manage Operations: Oversee all daily operations to ensure smooth and efficient processes across departments.- Team Leadership: Supervise and motivate team members, setting performance goals and providing guidance to enhance productivity.- Process Improvement: Identify areas for improvement in existing processes and implement strategies to increase efficiency and reduce costs.- Budget Management: Develop and manage budgets, ensuring that resources are allocated effectively to meet operational goals.- Reporting and Analysis: Prepare regular reports on operational performance and analyze data to make informed decisions for improvement.Required Skills and Expectations:- The candidate should possess strong leadership skills to effectively manage and inspire the team towards achieving company goals.- Excellent communication abilities are essential for collaborating with various departments and stakeholders.- Prior experience in operational management, with a proven track record of improving processes and driving productivity.- Strong analytical skills to assess operational performance and develop data-driven strategies for enhancement.- A detail-oriented mindset with the ability to multitask and prioritize essential tasks in a fast-paced environment.

We are seeking a dedicated and motivated female Tele Caller for a full-time work-from-home position. As a Tele Caller, you will play a vital role in our outreach efforts and contribute to our objectives through effective communication.Key Responsibilities:- Make Outbound Calls: Engage with potential clients for various purposes such as surveys, promotions, or information sharing. Your ability to connect and communicate clearly is essential.- Provide Information: Deliver relevant information about products and services to prospective customers. You will need to understand our offerings well to answer questions accurately.- Record Responses: Maintain detailed records of customer interactions. Accurate documentation is crucial for follow-ups and to track the success of outreach efforts.- Follow-up Calls: Conduct follow-up calls to ensure customer satisfaction and gather feedback. Building relationships through consistent follow-up can help drive sales and improve services.- Achieve Targets: Meet assigned targets related to call conversions or customer interactions. Setting and reaching goals will be important for your success in this role.Required Skills and Expectations:- Excellent verbal communication skills: Ability to convey information clearly and effectively over the phone.- Strong listening skills: Pay attention to customer responses and adapt conversations accordingly.- Basic knowledge of computers: Familiarity with using software for recording data and managing calls.- Self-motivated: Work independently and manage your time efficiently in a home setting.- Positive attitude: Approach challenges with enthusiasm and a willingness to learn. This role is ideal for freshers looking to start their careers in a dynamic environment while enjoying the flexibility of working from home.

* URGENT HIRING: SALES OFFICER - PUNE 34 OPENINGS **Company:* Leading Loan Partner at Top Electronics Retail Chains *Stores:* Croma, Reliance Digital, Vijay Sales & Other Top Brands*Job Profile:* Sales Officer *Location:* Pune - Chinchwad, Bhosari, Hadapsar, Viman Nagar, Kothrud, Pimpri, Baner, Hinjewadi, Wakad, Chakan & Other Pune Locations*Qualification:* Graduate *Age:* Below 32 Years *Experience:* Freshers & 1-2 Years Sales Experience Welcome

As a Floor Manager, you will play a critical role in overseeing daily operations and ensuring a smooth workflow on the floor. This position requires a proactive and organized individual who can manage both staff and customer interactions effectively.Key Responsibilities:- Staff Management: Supervise and guide team members to maintain high performance and morale. This includes training new staff and offering ongoing support to enhance productivity.- Operational Oversight: Monitor daily operations to ensure efficiency and compliance with established procedures. Address any issues that arise to keep everything running smoothly.- Customer Interaction: Engage with customers to provide exceptional service and resolve any complaints or inquiries. This will help create a positive customer experience and encourage repeat business.- Inventory Control: Manage inventory levels by performing regular checks and coordinating with suppliers to ensure adequate stock. This is crucial to meet customer demands without delays.- Reporting: Prepare and present reports on floor operations, staff performance, and sales figures to upper management. This data is essential for making informed decisions.Required Skills and Expectations:Candidates should have 3 to 8 years of experience in a management role, ideally within a retail or hospitality environment. A degree in B.C.A, B.B.A, or B.Com is preferred. Strong leadership and communication skills are essential for motivating staff and interacting with customers effectively. The ability to solve problems quickly and maintain organization in a busy environment is crucial. You should be adaptable and willing to work directly from the office to manage daily operations efficiently.

We are looking for a motivated and organized Manager of Sales & Operations. This is a part-time role that allows you to work from the comfort of your home, ideally situated near Howrah Bridge. Key Responsibilities:- Manage Sales Activities: Oversee sales processes to ensure targets are met, including tracking sales performance and implementing strategies for improvement.- Coordinate Operations: Handle day-to-day operations to ensure smooth functioning of the sales department while adhering to company policies.- Build Customer Relationships: Develop and maintain positive relationships with clients to enhance customer satisfaction and loyalty.- Assist in Training: Support team members by providing guidance and training to improve their sales techniques and operations efficiency.- Report to Management: Prepare and present regular reports on sales performance and operational challenges to senior management for strategic decision-making.Required Skills and Expectations:- Candidates should be recent 12th pass graduates with a willingness to learn and grow in a sales environment.- Excellent communication and interpersonal skills are essential to foster strong customer relationships and motivate the team.- A good understanding of basic sales concepts and operations management will be an advantage.- Organizational skills and attention to detail are crucial for managing multiple tasks effectively.- A proactive attitude and the ability to work independently are necessary to succeed in this remote role. We are eager to find someone who is enthusiastic about contributing to our sales and operations team.

Business Development - Corporate PartnershipsLocation: Okhla Phase III, New DelhiWork Mode: Work from OfficeTravel: Pan-India travel will be requiredSalary: 50,000/- per monthAbout the RoleWe are looking for a confident and driven Business Development professional who is comfortable meeting corporate clients, starting conversations, presenting ideas and turning those conversations into business opportunities.This is not a desk-only BD role.You will be expected to reach out to prospective corporate clients, secure meetings, visit their offices, understand their requirements and present Fiinovations portfolio and services. From the first conversation to follow-ups and eventual closure, you will be expected to take ownership of the opportunity.Since you will regularly interact with corporate professionals and senior decision-makers, excellent spoken and written English is a must for this role.What Youll Be Doing Identify and approach prospective corporate clients across India. Connect with relevant decision-makers through calls, emails, professional networks and direct outreach. Secure meetings with prospective clients and visit corporate offices to pitch Fiinovations services and portfolio. Understand what the client is looking for and identify where our services can fit their requirements. Generate genuine business enquiries, meetings and requisitions. Prepare for client meetings and deliver clear, confident and persuasive presentations. Coordinate internally for proposals and other documents required by prospective clients. Follow up consistently with prospects and move opportunities from the initial conversation towards closure. Handle the complete BD cycle - outreach, meeting, pitching, requirement generation, proposal, follow-up, negotiation and closure. Build and maintain professional relationships with corporate stakeholders and decision-makers. Maintain a clear record of your meetings, leads, follow-ups, opportunities and closures. Represent Fiinovation at client meetings, conferences, networking forums and other relevant industry events. Travel across India whenever client meetings or business opportunities require it. Maintain and update the Daily Tracker with progress made, key activities undertaken, follow-ups, and outcomes, and ensure timely reporting to the concerned reporting authority.Communication Matters-a LotFor this position, strong English communication is non-negotiable.You should be comfortable sitting across the table from senior corporate professionals and explaining who we are, what we do and why they should work with us.We are looking for someone who can communicate naturally and confidently-not someone who simply memorizes a sales pitch.You should be able to write professional emails, conduct business conversations, deliver presentations, handle questions and objections, and follow up with clients without requiring constant supervision.Targets & PerformanceThis is a target-oriented Business Development role.You will work against quarterly targets, which will be clearly communicated at the time of joining.Performance will be evaluated not only on activity but also on outcomes, including the quality of meetings generated, client requirements/requisitions received, pipeline development, follow-ups, conversions and closures.15-Day Paid Training & AssessmentWe don't expect you to understand our entire business from Day 1.Every selected candidate will therefore undergo a 15-day paid training programme before being inducted into the regular BD system.During this period, you will be trained on: Fiinovation and its service portfolio The CSR and social-development ecosystem Corporate outreach and prospecting Client pitching and presentations Understanding and generating client requirements Follow-up and business-conversion processes Professional communication and reporting At the end of the 15-day training period, there will be an assessment to evaluate your understanding, communication, pitching ability and overall readiness for the role.Candidates who successfully complete the training and assessment will subsequently be inducted into the regular Business Development system.Who Were Looking ForYou could be a good fit if you: Have relevant experience in Business Development, B2B Sales, Corporate Sales, Institutional Sales, Corporate Partnerships or Client Acquisition. Are comfortable approaching people you haven't met before and starting business conversations. Have excellent spoken and written English. Can confidently present and pitch in front of corporate decision-makers. Understand that good BD requires persistent and intelligent follow-up. Can take ownership of a prospect instead of waiting to be told what to do at every stage. Are comfortable working with targets and being evaluated against results. Are willing to travel Pan-India for meetings and business opportunities. Are comfortable working from our Okhla Phase III, New Delhi office. Experience in CSR, sustainability, consulting, social development or professional services would be an advantage.About FiinovationFiinovation (Innovative Project Management Services Pvt. Ltd.) is a research-based organization headquartered in New Delhi and operating across India.Over the last 17 years, Fiinovation has worked extensively within the Corporate Social Responsibility (CSR) and Sustainability ecosystem, helping corporations and Civil Society Organisations design, manage and evaluate meaningful social-development initiatives.Our work includes CSR Portfolio Management, CSR-CSO Partnerships, Initiative Design & Management, Monitoring & Evaluation, Impact Assessment, Research and Programme Management across areas such as health, education, environment, livelihood and skill development.At its core, Fiinovation works to bridge the gap between businesses and communities through structured, research-driven and sustainable CSR initiatives.

We are looking for a motivated Sales Executive to join our team in MG Road. This role requires a candidate with 1 to 2 years of experience in sales, preferably male. The position is full-time and requires the executive to work from the office.Key Responsibilities:- Lead Generation: Identify and reach out to potential clients to build a pipeline of sales opportunities. This involves researching prospects and initiating contact to create interest in our products.- Client Meetings: Arrange and conduct meetings with potential clients to present our offerings. This includes understanding their needs and explaining how our products can meet those needs.- Sales Presentation: Prepare and deliver engaging presentations to showcase our products effectively. A good presentation can help convince clients to make a purchase.- Relationship Management: Build and maintain strong relationships with clients to encourage repeat business. This means following up with clients and addressing any concerns they may have.- Sales Reporting: Track and report on sales activities and results. Keeping accurate records helps us understand what works and where we can improve.Required Skills and Expectations:The ideal candidate should possess excellent communication and interpersonal skills to interact well with clients. A passion for sales and a proactive attitude are essential for success in this role. Candidates must be detail-oriented, capable of multi-tasking, and able to work independently as well as a part of a team. Basic computer skills and familiarity with sales software are also important.

As a Business Operations Associate, you will play a vital role in ensuring the smooth functioning of our business processes. Your primary focus will be on optimizing operations, analyzing data, and supporting various teams to achieve their goals.Key Responsibilities:- Data Analysis: Gather and analyze operational data to identify trends, inefficiencies, and opportunities for improvement, providing actionable insights.- Process Improvement: Collaborate with team members to evaluate existing processes and develop strategies to enhance efficiency and productivity within the organization.- Report Generation: Prepare regular reports on operational performance and present findings to management, aiding in informed decision-making.- Project Support: Assist in the planning and execution of projects by coordinating tasks, monitoring progress, and ensuring resources are allocated effectively.- Cross-Department Collaboration: Work closely with other teams, such as finance, sales, and marketing, to ensure alignment of operational strategies with overall business objectives.Required Skills and Expectations:- A bachelors degree in business administration, finance, or a related field is preferred.- Proven experience of 2-8 years in a business operations role, demonstrating a strong understanding of operational processes.- Excellent analytical skills to interpret data and make recommendations based on findings.- Strong communication and interpersonal skills for effective collaboration with different teams.- Proficiency in Microsoft Office, especially Excel, and familiarity with operations management software.- A proactive attitude and ability to work independently as well as within a team.

We are seeking an organized and proactive Floor Manager to oversee daily operations in our workplace located in Navrangpura, Ahmedabad. The ideal candidate will have 1 to 3 years of experience and a graduate degree. Key Responsibilities:- Supervise Staff: Manage and train the team to ensure high performance and exceptional service. Address any issues that arise and provide guidance when needed to cultivate a positive working environment.- Monitor Operations: Oversee day-to-day activities on the floor, ensuring that all processes are running smoothly and meet company standards. Identify areas for improvement and implement necessary changes.- Ensure Customer Satisfaction: Interact with customers to understand their needs and resolve any complaints. Ensure that all staff members are providing excellent service to enhance the customer experience.- Maintain Inventory: Keep track of supplies and place orders as needed. Work closely with suppliers to manage inventory levels and ensure that the workplace is adequately stocked.- Report and Analyze: Prepare regular reports on operational efficiency and staff performance. Analyze data to make informed decisions that drive success and improve workflows.Required Skills and Expectations: Candidates should be strong communicators, with excellent interpersonal skills to engage effectively with both staff and customers. Organizational and problem-solving abilities are essential to manage multiple tasks efficiently. A strong attention to detail and the ability to work under pressure are also necessary for this role.

Hiring: Business Development Executive / Manager - Construction & Infrastructure Location: Andheri East, MumbaiWe are looking for an energetic and result-oriented Business Development professional with 2-5 years of experience in the Construction, Infrastructure, Real Estate, Engineering, or related industries.Key Responsibilities:* Identify and develop new business opportunities and generate leads.* Conduct market research to identify potential clients and upcoming projects.* Connect with MDs, CEOs, Project Heads, Procurement Teams, Architects, Consultants, and other key decision-makers.* Prepare and deliver impactful sales presentations, proposals, and business pitches.* Build and maintain strong client relationships to drive business growth.* Coordinate with internal teams to ensure smooth project execution and client satisfaction.* Track industry trends, competitors, and market opportunities.

Job Title: Telemarketing ExecutiveJob Description:A Telemarketing Executive makes calls to promote our products and services, generate leads, and build customer relationshipsall through effective communication over the phone.Roles & Responsibilities:Outbound Calling: Make calls to potential customers using provided leads. Introduce and explain company products or services.Customer Engagement: Handle inbound calls and respond to customer inquiries. Provide clear information and answer questions.Lead Generation & Follow-Up: Identify and qualify new leads. Schedule appointments or follow-up calls as needed.Record Keeping: Document call details and update customer information in the CRM system. Report call results and progress to the team.Target Achievement: Work towards daily and weekly call targets. Aim to convert calls into potential sales opportunities.Skills & Requirements:Strong verbal communication and active listening skills.Basic computer knowledge and familiarity with CRM tools.Positive attitude, goal-oriented, and proactive.Prior experience in sales or telemarketing is a plus (freshers are welcome).

Dear Candidate,Greetings from the Capital Placement Services Gurgaon.We have a Position available in Gurgaon for the Post Business Development Executive (Sector- 48, Gurgaon)Kindly find the job description,The company is Real Estate Company and sector 48, GurgaonCompany location: - sector 48, GurgaonKey Responsibilities:-Location: - sector 48, GurgaonExperience Required: Minimum 3 - 12 yearsSoftware Knowledge: sales, Real estate, client meetingsKey ResponsibilitiesIdentify and engage with prospective clients through networking, referrals, market research, and channel partners.Conduct client meetings, site visits, and product presentations to understand buyer needs and match them with suitable property offerings.Build and maintain strong relationships with clients to generate repeat and referral business.Stay updated on market trends, competitive analysis, and customer preferences to support strategic decision-making.Coordinate with internal teams (marketing, sales, and customer support) to ensure seamless client experience.Meet and exceed monthly sales targets and performance metrics.Desired Qualifications & SkillsBachelors degree in Business, Marketing, Real Estate, or a related field.Minimum 312 years of experience in business development, real estate sales, or luxury customer service.Strong communication, presentation, and negotiation skills.Customer-centric mind-set with the ability to build long-term relationships.Self-motivated, result-oriented, and proactive approach to work.Knowledge of the luxury real estate market will be an added advantage.Salary: - 40000 - 50000Position: 2Suitable references are also welcome.Kindly send updated resume with following details filled up:What's Your Full Name: -Current Ctc:-Exp Salary:-Notice Period:-Total Exp:-Current Company:-Current Location: -Higher QualificationHometown: -Email:-Phone Number: -Alternate Phone Number: -RegardsManishaCapital Placement ServicesE - capitalplacement21@gmail.comP - 9891409300Website: www.capitalplacement.in

Sales Executive Import/Export Services MCPSLocation: Sector 37C (Office) & Sector 51 (Warehouse), GurgaonResponsibilities:Visit business owners to identify requirements for materials/containers.Offer import solutions from China and other countries.Build strong client relationships and achieve sales targets.Coordinate with internal teams for smooth order execution.Requirements:25 years B2B sales experience (import/export/logistics/trading preferred).Strong communication & negotiation skills.Two-wheeler mandatory (petrol allowance provide

As an Operation Executive in Nashik, you will play a vital role in ensuring the smooth functioning of daily operations. Your responsibilities will include:- Process Management: Assist in overseeing various operational processes to ensure efficiency and productivity within the organization.- Data Entry and Reporting: Accurately input data and generate reports to provide updates and insights about operational activities and performance.- Coordination with Teams: Collaborate with different departments to facilitate communication and ensure that operations are aligned with company goals.- Customer Support: Provide support to clients, addressing inquiries and resolving issues to enhance customer satisfaction.- Inventory Management: Help track and manage inventory levels to ensure that all necessary materials are available for ongoing operations.To be successful in this role, you should have the following skills and expectations:- Educational Background: A degree in M.B.A/PGDM is required, providing a solid foundation for understanding business operations.- Analytical Skills: Ability to analyze data, recognize trends, and make informed decisions based on findings.- Communication Skills: Strong verbal and written communication skills are essential for effective coordination with team members and clients.- Attention to Detail: A keen eye for detail is necessary to ensure accuracy in data entry and reporting.- Team Player: You should be willing to collaborate with different teams and adapt to various work environments. This role is an excellent opportunity for recent graduates looking to start their career in operations.

A BPO (Business Process Outsourcing) Agent's job description typically centers around handling outsourced tasks for a client company, often focusing on customer interaction and back-office support.The specific duties depend on whether the role is in a Voice Process (call center) or a Non-Voice Process (email, chat, data), but here is a comprehensive overview:BPO Agent Job Description SummaryThe BPO Agent is responsible for providing excellent customer service, technical support, or back-office assistance by efficiently managing customer interactions and inquiries across various channels (phone, email, chat). They are expected to maintain high levels of client satisfaction, adhere to company standards, and meet performance targets.Key Responsibilities1. Customer Interaction & Resolution:Handle Inbound/Outbound Contacts: Manage a high volume of calls, emails, or chat messages from customers or clients.Address Inquiries: Provide accurate and complete information about the client company's products, services, or policies.Resolve Complaints/Issues: Listen to, understand, and resolve customer complaints and issues on the first contact whenever possible.Troubleshooting (for Tech Support): Guide customers through step-by-step procedures to resolve technical problems.Processing: Assist customers with transactions such as placing orders, processing returns, managing payments, or updating account details.Escalation: Identify and escalate complex issues to higher-level support or supervisors when necessary.2. Data & Documentation:Record Keeping: Accurately document all customer interactions, details, and resolutions in the CRM (Customer Relationship Management) system or database.Follow Procedures: Adhere to established communication scripts, procedures, and policies for consistency and compliance.3. Performance & Quality:Meet Targets: Strive to meet individual and team Key Performance Indicators (KPIs) such like Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores.Maintain Professionalism: Exhibit a high level of patience, empathy, and professionalism in all customer interactions, especially when dealing with frustrated customers.4. Additional Duties (depending on the role type):Sales/Upselling: Identify opportunities to promote or recommend additional products/services to customers.Back-Office: Perform administrative tasks, data entry, data verification, or quality assurance checks.