BPO Job Vacancies in Gurgaon

Job SummaryWe are looking for a motivated and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, providing product or service information, and ensuring a high level of customer satisfaction.Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, or in person.Resolve customer complaints and provide appropriate solutions within established timelines.Maintain accurate records of customer interactions and transactions.Provide information about products, services, policies, and procedures.Follow up with customers to ensure issues have been resolved satisfactorily.Coordinate with internal departments to address customer concerns efficiently.Meet customer service performance targets and quality standards.Identify customer needs and recommend suitable products or services when applicable.

Shift: Rotational Shifts (24/7 Environment)Eligibility : Fresher and Experience both would worksGood Communication - B2 levelMode of interview : 1st telephonic round with HR, 2nd operation round - Virtual, 3rd round F2F.

We are looking for an International Telecaller to join our team in Gurgaon. The ideal candidate should have 1-2 years of experience in telecalling and must be a graduate. This role involves making calls to international clients and providing information about our products and services.Key Responsibilities:1. **Outbound Calling**: Make calls to potential clients in international markets, introducing our services and generating leads.2. **Customer Engagement**: Build and maintain relationships with clients by understanding their needs and providing relevant solutions.3. **Data Management**: Maintain accurate records of calls made, inquiries received, and follow-up actions taken.4. **Feedback Collection**: Gather feedback from clients regarding our services to help improve the customer experience.5. **Reporting**: Regularly report on call metrics and results to management, ensuring targets are met.Required Skills and Expectations:The ideal candidate should possess excellent communication skills in English and any additional language is a plus. A strong understanding of sales techniques and customer service principles is essential. Candidates should be self-motivated, goal-oriented, and have the ability to work well under pressure. Proficiency in using CRM software and other telecalling tools will be beneficial. The position requires a professional demeanor and a positive attitude while interacting with clients across different cultures. Applicants should be willing to work from the office and exhibit a strong work ethic to contribute effectively to our team.

Customer Support 247 shift Good Communication SkillOnly for maleNo Transport Max Salary in hand upto 24kIncentives Upto 10k apart from salary Gurgaon sector- 53send your resume

Company: HT Media Ltd.Job Role: Tele Sales ExecutiveLocation: Sector 18 GurgaonSalary: 25,000 In-HandJob RequirementsMinimum 6 months of experience in telesales/customer callingCandidate must have fluent English communication skillsGraduation (UG candidates can apply)Age Criteria: Up to 30 yearsJob ResponsibilitiesHandle customer calls and explain company servicesGenerate leads and close sales over callsMaintain client relationships and follow-upsAchieve monthly sales targetsUpdate customer details and reportsInterview ProcessTotal 2 Interview RoundsContact DetailsHR Name: Riya HR

We are looking for a friendly and motivated Customer Service Associate to join our team in Gurgaon. This role is perfect for individuals who enjoy helping others and want to start or grow their career in customer service. Key Responsibilities:1. **Assist Customers:** Answer customer inquiries through phone, email, or chat, ensuring they receive accurate information and support.2. **Resolve Issues:** Handle customer complaints or problems effectively, working to find quick solutions and ensuring customer satisfaction.3. **Document Interactions:** Keep detailed records of customer interactions and transactions to improve service quality and maintain accurate data.4. **Provide Product Knowledge:** Stay informed about our products and services to offer knowledgeable assistance and recommend suitable options to customers.Required Skills and Expectations:Ideal candidates will have excellent communication skills and a positive attitude. You should be able to work well in a team and have a strong desire to help others. A high school diploma (12th pass) is required, but prior experience in customer service is not mandatory; training will be provided. Candidates should be comfortable using computers and navigating various software applications. A patient demeanor and the ability to think on your feet are essential for addressing customer needs and concerns effectively.

We are looking for a Customer Support Executive to join our team in Gurgaon. This is a full-time position ideal for individuals with 0 to 2 years of experience. As a Customer Support Executive, you will be the first point of contact for our customers, providing them with assistance and support.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle incoming calls, emails, or chats from customers, answering their questions and resolving any issues they may have.- **Provide Product Information:** You will assist customers by explaining our products and services, guiding them through features and benefits to help them make informed decisions.- **Resolve Complaints:** You will manage customer complaints professionally, using effective problem-solving skills to ensure customer satisfaction and loyalty.- **Maintain Customer Records:** You will document customer interactions and update their information in the database, ensuring accuracy and completeness for future reference.- **Collaborate with Teams:** You will work closely with other departments, such as sales and technical support, to provide seamless service to customers and address their needs.**Required Skills and Expectations:**Candidates should be at least 12th pass, with strong communication skills in English and any regional languages. Being patient and understanding is crucial for resolving customer issues. A basic understanding of computer applications is expected, along with a willingness to learn. You should be able to work well in a team and be eager to help others. Punctuality and a positive attitude towards work are also important traits for this role.

US voice salesExciting opportunity for international BPOLocation: GurgaonSalary: up to 45kCab and meal providedMinimum 1 year experience in international voice sales US/UKExcellent English communication skillsImmediately joiningShare you cv on 8770287647

Make outbound calls to prospective students and explain available courses and services.Handle inbound inquiries and provide accurate information.Maintain follow-ups with leads and convert them into admissions.Maintain professional communication and ensure excellent customer service.Achieve daily/weekly/monthly call and admission targets.Work closely with the academic and sales team to ensure smooth workflow.

Job Title: Specialist - Tele SalesProcess: Personal Loan

We are looking for a dedicated Tele Caller to join our team in Gurgaon. The ideal candidate will have 1 to 3 years of experience in telecalling and a graduate degree. This full-time role requires you to work from the office.Key Responsibilities:- **Make Outbound Calls:** You will reach out to potential clients, introducing our services and gathering information to make a strong impression.- **Engage with Clients:** Use effective communication skills to build rapport with customers and address their queries to encourage interest.- **Follow Up:** Keep track of calls made and follow up with leads to ensure potential customers have all necessary information.- **Record Keeping:** Maintain accurate records of conversations, insights, and client feedback in our database.- **Collaborate with Team:** Work closely with the sales and marketing teams to share insights and support overall business strategies.Required Skills and Expectations:Candidates must possess strong verbal communication skills with the ability to speak clearly and confidently. You should be proficient in handling objections and be persuasive. Basic computer skills and familiarity with CRM software are essential for managing client information. A positive attitude and a willingness to learn will contribute to your success in this role. It is also crucial to be self-motivated, organized, and capable of managing your time effectively to meet performance targets.

We are looking for a dedicated BPO Telecaller to join our team in Gurgaon, India. This part-time work-from-home position is ideal for individuals who have a passion for communication and a desire to build their careers in customer service. Experience is not mandatory, making this an excellent opportunity for freshers.The key responsibilities include:1. **Customer Interaction**: Engage with customers over the phone to address their inquiries, provide information about services, and assist with order placements. Clear and polite communication is essential to ensure customer satisfaction.2. **Record Maintaining**: Keep detailed logs of customer interactions, feedback, and inquiries in our database. Accurate record-keeping helps in following up on customer needs and improving service quality.3. **Problem Solving**: Identify customer issues and provide effective solutions or escalate them to the concerned department. Being proactive in addressing concerns will enhance customer trust and loyalty.4. **Promoting Services**: Inform customers about ongoing promotions or new services. Sharing information in a persuasive yet respectful manner can help boost sales.To succeed in this role, candidates need excellent verbal communication skills, a friendly attitude, and basic computer knowledge. Being organized and able to manage time effectively is crucial since this role requires working independently. A willingness to learn and adapt will make a candidate thrive in this fast-paced environment.

We are looking for a dedicated female Telecaller to join our team in Udyog Vihar Phase V. The ideal candidate should have at least one year of experience in telecalling and should be a minimum of 12th grade pass.**Key Responsibilities:**- **Make Outbound Calls:** You will be required to reach out to potential customers over the phone to promote our products or services, ensuring clear communication and engagement.- **Provide Information:** Explain the features and benefits of our offerings to customers, answering their queries effectively and persuasively.- **Customer Follow-up:** Regularly follow up with leads to convert them into sales, maintaining a record of conversations and customer preferences.- **Record Keeping:** Maintain accurate records of calls, customer interactions, and transactions in the database for future reference and reporting.- **Team Collaboration:** Work closely with the sales and marketing teams to share feedback and improve calling strategies, contributing to overall team objectives.**Required Skills and Expectations:**The candidate should possess excellent communication and interpersonal skills to connect with customers effectively. A persuasive attitude and the ability to listen actively are essential. Strong organizational skills are necessary for managing customer records and follow-ups. The Telecaller should be self-motivated and able to work under pressure to meet targets. Proficiency in basic computer skills, along with a friendly demeanor, will enhance the overall customer experience. Additionally, a commitment to providing exceptional customer service is crucial.

Industry: US and UK Accounting OutsourcingRole SummaryWe are seeking a dynamic and results-driven International Business Development Executive to drive new client acquisition in the US and UKmarket in bookkeeping, financial due diligence, advisory services, CFO Services, and others.The candidate will be responsible for identifying prospects, executing outbound outreach, and generating qualified leads for our services.Key ResponsibilitiesIdentify and research potential clients (CPAs, EAs, accounting firms) and generate leads in the US.Identify and generate leads from international clients, primarily small to medium sized businesses in need of bookkeeping, accounting, and taxservices.Generate and nurture leads via cold calling, LinkedIn, website and decks outreach, and email campaigns.Coordinate discovery calls, demos, and meetings between prospects and senior leadership.Meet or exceed monthly targets for activity, lead generation, opportunity creation, and revenue.Target oriented individual with prior track record of achieving at least 75% of the targets including MQLs followed by revenue targets.Maintain a strong pipeline of qualified opportunities to ensure consistent monthly conversions.Monitor and report on performance metrics such as lead conversion, revenue, and client satisfaction.Provide regular updates and market insights to senior management.Stay informed on industry trends and competitor activity.Skills and QualificationsBachelors in Business, Marketing, Finance, or related field (Masters preferred).3-5 years of international business development experience, preferably in Finance, Accounting, tax services or US B2B sales.Strong understanding of the US & North American market.Excellent sales, negotiation, and cross-cultural communication skills.Proficient in navigating organizational hierarchies and engaging decision-makers.Self-driven with a strong track record in meeting and exceeding sales targets.Team player with ability to work independently.Proficiency in CRM tools, Microsoft Office, and market research tools.Multilingual ability is a plus.BenefitsCompetitive salary with commission.Opportunities for international travel and networking.Professional development opportunities.5 Days workingMNC CompanySatish KohliP- 9891750342 W- 7895263093capitalplacement02@gmail.com

Job Tittle: Customer Service Executive BPOJob Location: GurgaonEmployment Type: Full-timeExperience: 0-2 yearsATS Link: https://www.prolegion.com/marketplace/391cd186-8821-496b-991d-40d03809c20e/customer-service-executive--bpo?utm_source=placementindiaJob Summary:We are looking for a Customer Service Executive to join our BPO team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and delivering a positive customer experience through voice, chat, or email support.Key Responsibilities:Handle inbound and/or outbound customer calls professionallyRespond to customer queries via phone, email, or chatResolve customer complaints and provide appropriate solutionsMaintain accurate records of customer interactions in CRM systemsFollow communication scripts and company guidelinesMeet quality, productivity, and customer satisfaction targetsEscalate complex issues to the relevant department when requiredEnsure timely follow-ups with customersRequired Skills & Qualifications:Minimum qualification: 12th pass / Graduate (any stream)Excellent verbal and written communication skillsBasic computer knowledge (MS Word, Email, CRM tools)Ability to handle customers politely and patientlyGood problem-solving and listening skillsPreferred Skills:Prior experience in BPO / Call Center / Customer Support (freshers can also apply)Knowledge of customer service standards and practicesAbility to work under pressure and meet targetsBenefits:Attractive salary + performance incentivesPaid training providedCareer growth opportunitiesFriendly and professional work environmentDay shifts only (Domestic process)

Job descriptionManage a high volume of inbound customer calls in a timely and professional manner.Identify and assess customers' needs to achieve satisfaction, providing accurate and complete information.Required Candidate profileExcellent proficiency in spoken English communicationCall Center Representative or in a similar customer service position.Timing - 7 pm to 4 pm

Job Description Customer Support Executive (US Process)Location: Udyog Vihar, Gurgaon, HaryanaShift Timing: Night Shift (7:00 PM IST 4:00 AM IST)Employment Type: Full-timeGender Requirement: Male Candidates OnlyAbout the RoleWe are seeking highly skilled Customer Support Executives to handle inbound and outbound communication with US-based clients. The ideal candidate will be fluent in English, possess excellent soft skills, and be able to handle sensitive conversations with professionalism and empathy.Key ResponsibilitiesHandle customer queries, complaints, and requests over phone, email, or chat with precision and politeness.Provide accurate information, resolve issues, and ensure a positive client experience.Demonstrate strong problem-solving skills to address customer concerns effectively.Maintain records of customer interactions in CRM tools.Collaborate with internal teams to escalate and resolve issues promptly.Uphold company reputation by communicating with patience, diplomacy, and respect.Required Skills & QualificationsFluent in spoken and written English with neutral/US accent preferred.Strong interpersonal skills and ability to manage delicate client interactions.Minimum 25 years of experience in international (US/UK) voice processes preferred.Excellent listening, comprehension, and conflict-resolution skills.Ability to work in a night shift environment.Graduate in any discipline.Compensation & BenefitsCompetitive salary up to 1,00,000 per month for deserving candidates.Performance incentives.Health insurance and night shift allowance.capitalplacement02@gmail.com

*Responsibilities:Handle inbound and outbound calls to prospective customers.Provide product/service information and generate interest.Maintain daily call records and update CRM.Follow up on leads and convert inquiries into sales appointments.Achieve daily/weekly calling .Skills Required:-Excellent communication and convincing skills.Basic computer proficiency (MS Office, email, CRM).Positive attitude and ability to work under pressure