BPO Analyst Job Vacancies in Navi Mumbai

US Broadband Connectivity.Customer Service related to Internet Broadband IndustryExcellent Communication Skills(Voice Select Quality)Fresher Salary upto 17k inhand.Min 6 months Exp in BPO upto 24k.Min 2 years Exp in BPO upto 28k.Plus IncentivesBoth side transportation will be provided. 2 Rotational offs (5 days working)

Graduate / Postgraduate with 1 to 3 years of Industry experience (within Consumer/ Technology/Industrial sector) Prior experience in B2B/Corporate client management Postgraduate / Graduate from tier I college Superior communication and interaction skills, including demonstrated oral, written and presentation abilities in a business-focused setting using a variety of communication channels (telephone, e-mail, in-person, etc) General understanding, awareness and interest in consulting and financial markets. Demonstrated entrepreneurial/leadership skills. Experience interacting with senior executives. Ability to work effectively independently and/or collaboratively in a team. General knowledge of European/Asian cultures, awareness of European/Asian business practices.

Job Role: Non Voice / Email Process / Backend / Voice/ BPO/ BackofficeDomestic & International Both/ Back Office / Work from home / Work From Office / Data Entry. Industry Type BPO, Call Centre, ITeSFunctional Area ITES, BPO, KPO, LPO, Customer Service, OperationsRole Fresher/ExpNote: Any Bachelor , 12th or Diploma Engineer Candidate Can Apply.Work From Office / Work From Home Are AvailableJob Types: Full-time, Regular / PermanentSalary: 10,000.00 - 20,000.00 per monthHurry Up Apply now immediately joining

Profile Quality Analyst Roles and responsibilities 1. Candidate must be comfortable working in night shift and work from office.2. Should be well versed with QC tools and methodologies.3. Proficient with MS office and reports.4. Excellent written and verbal communication.5. Should have 1 year of experience as a QA with any international BPO. Desired Candidate Profile1. Candidates must conduct audits as per defined guidelines and sampling for transaction monitoring.2. Only candidate from international background can apply.3. To create and publish regular audit reports with management.4. To drive process improvement initiatives.5. Identify gaps, provide feedback, call calibration and refresher sessions to agents and create audit reports.Shift Time Evening 9.00pm to Morning 6.00am.Week Off- Alternate Saturday's & All Sunday's - Fixed off

Job Title: Quality Analyst BPO (Sales Experience)Company: Call 2 ConnectLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraJob Type: Full-time Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.Key Responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Candidate Requirements:Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in salesAge Limit: 25 to 35 yearsEducation: Graduate (any stream)Language: Fluent in English & Basic HindiGender: Male & Female Both eligibleShift Timing: Day Shift (09:30 AM 06:30 PM)Work Days: Monday to Saturday (Sunday Off)Interview Details:Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraSalary & Benefits:Salary: Up to 35,000/month (Negotiable based on experience)Incentives: Performance-based incentivesAnnual Increment & Appraisal PolicyHealth InsuranceProvident Fund (PF), ESI & PTWhy Join Us?Be part of a reputed BPO in the insurance & sales domainOpportunity to work in a quality-focused, performance-driven environmentFixed day shift and weekly Sunday offSupportive leadership and career development opportunitiesHow to Apply:Walk in for an interview during the mentioned time or contact the HR team for more details. Dont forget to bring your updated resume and valid ID.

Job Title: Quality Analyst BPO (Sales Experience)Company: Call 2 ConnectLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraJob Type: Full-time Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.Key Responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Candidate Requirements:Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in salesAge Limit: 25 to 35 yearsEducation: Graduate (any stream)Language: Fluent in English & Basic HindiGender: Male & Female Both eligibleShift Timing: Day Shift (09:30 AM 06:30 PM)Work Days: Monday to Saturday (Sunday Off)Interview Details:Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraSalary & Benefits:Salary: Up to 35,000/month (Negotiable based on experience)Incentives: Performance-based incentivesAnnual Increment & Appraisal PolicyHealth InsuranceProvident Fund (PF), ESI & PTWhy Join Us?Be part of a reputed BPO in the insurance & sales domainOpportunity to work in a quality-focused, performance-driven environmentFixed day shift and weekly Sunday offSupportive leadership and career development opportunitiesHow to Apply:Walk in for an interview during the mentioned time or contact the HR team for more details. Dont forget to bring your updated resume and valid ID.

Job Title: Quality Analyst BPO (Sales Experience)Company: Call 2 ConnectLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraJob Type: Full-time Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.Key Responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Candidate Requirements:Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in salesAge Limit: 25 to 35 yearsEducation: Graduate (any stream)Language: Fluent in English & Basic HindiGender: Male & Female Both eligibleShift Timing: Day Shift (09:30 AM 06:30 PM)Work Days: Monday to Saturday (Sunday Off)Interview Details:Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraSalary & Benefits:Salary: Up to 35,000/month (Negotiable based on experience)Incentives: Performance-based incentivesAnnual Increment & Appraisal PolicyHealth InsuranceProvident Fund (PF), ESI & PTWhy Join Us?Be part of a reputed BPO in the insurance & sales domainOpportunity to work in a quality-focused, performance-driven environmentFixed day shift and weekly Sunday offSupportive leadership and career development opportunitiesHow to Apply:Walk in for an interview during the mentioned time or contact the HR team for more details. Dont forget to bring your updated resume and valid ID.