Bcom Job Vacancies in Guwahati

A leading automobile company based in Assam looking out for CUSTOMER CARE MANAGER with excellent skills into Managerial level.-Supervise customer service team-Improve policies and processes-Develop goals and report progress

KEY RESPONSIBILITIES:1. Sales & Client Management Identifying potential clients, closing deals, and maintaining relationships.2. Event Coordination Planning and executing banquets, weddings, and corporate events.3. Marketing & Promotions Creating strategies to attract new business.4. Budgeting & Reporting Managing event costs, preparing sales reports, and ensuring profitability.5. Customer Service Overseeing events, ensuring client satisfaction, and handling feedback.6. Team Management Training and leading the banquet sales team.

KEY RESPONSIBILITIES:1. Customer Relationship Management: Building and maintaining positive relationships with customers. Addressing and resolving customer complaints or concerns promptly. Ensuring a seamless customer experience at every touchpoint.2. Service Quality Oversight: Ensuring services provided meet quality standards and customer expectations. Coordinating with service teams to improve turnaround time and quality. Monitoring customer feedback to identify areas for improvement.3. Team Management: Training, supervising, and motivating the customer care team. Assigning responsibilities and ensuring team productivity.Conducting regular performance evaluations and providing constructive feedback.4. Process Improvement: Developing and implementing customer service policies and procedures. Streamlining processes to enhance efficiency and reduce waiting times. Leveraging customer feedback to improve service delivery.5. Communication and Reporting: Acting as the primary point of contact between customers and the organization. Preparing reports on customer satisfaction, complaints, and operational performance. Presenting recommendations for improvements to management.6. Sales and Retention: Upselling maintenance plans or additional services. Developing strategies to retain customers and increase loyalty.Promoting promotional campaigns and offers effectively.7. Handling Escalations: Managing complex customer issues that require managerial intervention. Ensuring escalated issues are resolved to the customers satisfaction.8. Compliance and Ethics: Ensuring all customer interactions adhere to company policies and ethical standards. Keeping up with industry regulations and compliance requirements.

We are looking for a Marketing Manager to join our team in Guwahati. This full-time position is best suited for male candidates with 1 to 3 years of experience in marketing. The ideal candidate will possess a relevant degree in fields such as B.A, B.C.A, B.B.A, B.Com, B.Sc, or B.E.**Key Responsibilities:**- **Develop Marketing Strategies:** Create effective marketing plans to enhance brand awareness and promote products or services in the target market.- **Market Research:** Conduct research to understand market trends, customer preferences, and competitor activities. Use this information to improve marketing strategies.- **Campaign Management:** Plan and execute marketing campaigns across various platforms, ensuring alignment with overall business goals and objectives.- **Performance Analysis:** Monitor and analyze campaign performance using relevant metrics to assess effectiveness, making adjustments as necessary to optimize results.- **Collaborate with Teams:** Work closely with sales, product development, and other departments to create cohesive marketing strategies that support business growth.**Required Skills and Expectations:**Candidates should have strong communication skills to clearly convey ideas and strategies. They must be proficient in market analysis tools and have a solid understanding of digital marketing channels. Creativity in developing marketing content is essential, along with strong organizational skills to manage multiple projects effectively. A proactive approach with the ability to work independently and as part of a team is necessary for success in this role. Candidates should be comfortable with data analysis and using insights to drive decision-making.

Role Summary:The Manager - Trade Marketing is responsible for executing trade marketing strategies, ensuring effective merchandising, managing assets, and supporting sales enablement initiatives across North East. The role focuses on driving execution excellence in the market, improving visibility, ensuring freezer deployment &maintenance, maintaining MIS, and coordinating closely with Sales teams to achieve business objectives. It requires moderate travel for business purpose. :Educational Qualification and Experience :

JOB LOCATION- NOTHEAST ASSAMJOB REQUIREMENTS-Graduate or MBA from a Tier 1 or Tier 2 instituteExcellent communication, interpersonal, negotiationskills and good at using MS Office10+ years of FMCG experience, with > 5 years ofexperience at RSM position for North EastPreferably worked with Mass products in FMCG (biscuits, chips, noodles, namkeen)Have managed GT sales & a sales teamRESPONSIBILITY-Performance of North East StatesAchieve volume , value (secondary as well as primary sales) and profitability targetsLead new launch planning and executionDrive/ design initiatives to improve sales processes (e.g. PJP adherence, attendanceof frontline personnel) and implement agreed marketing activities for the territoryDrive visibility and promotions as per the planEnsure clear communication and adherence of pricing and promotions with KLGpersonnel, distributors and tradeEnsure manpower and S&D infra in line with the ABP and outlet expansion objectivesForecast sales and stock requirementsDrive market shares through focused market activities and volumesDrive Initiatives, Monitor and ControlDrive implementation of market execution parameters with the team - TC/PCEnsure all personnel understand the reports and reporting deadlinesAnalyse stock movement and control inventory at DB & Sub DB levelEnsure travel and expenses is under control.ABP DevelopmentFinalise primary and secondary targets month wise, SKU and distributor wiseEstablish distribution and visibility objectives for each stateMonitor and track progress vs. ABP, take course correction where requiredCoaching & DevelopmentCoach and develop sales team; ensure adherence to induction & training calendarConduct quarterly / annual review of the sales teamKey Result AreasVolume and value targets (both primary & secondary)Drive efficiency thru proper scheme utilisationS&D infra as per plan (manpower, distributor)Control Distributor Attrition & Ensure Manpower retentionS&D process adherence (e.g. PJP, claims)S&D KPIs bill value / LPSCDistribution expansion (towns and outlets)New launch planningReportingReports to: Business headReports from: Sr CSO and ASE