Application Support Engineer Graduate Experience Jobs in Bangalore

Job Openings for 3 Application Support Engineer Jobs with minimum 1 Year Experience in Bangalore, having Educational qualification of Bachelor Degree Or Any Master Degree with Good knowledge in Technical Support, Application Support, App Support, IT Support, Mobile Application Developer, Technical Skills, Software Support, Tool Maintenance etc.

Software EngineerReports To: Lead Software Architect / Engineering ManagerJob RoleDesign, develop, test, and maintain software systems and applications that support business operations, product innovation, and digital infrastructure. Collaborate with cross-functional teams to deliver scalable, secure, and high-performance solutions.Key Responsibilities- Write clean, efficient, and well-documented code- Develop and maintain software applications and tools- Perform debugging, testing, and optimization for performance- Collaborate with product managers, designers, and engineers- Integrate APIs, databases, and third-party services- Stay updated with emerging technologies and frameworksQualifications & Skills- Bachelors degree in Computer Science, Engineering, or related field- Proficiency in languages like Python, Java, C++, or JavaScript- Experience with software development lifecycle (SDLC)- Strong problem-solving and analytical skills- Familiarity with version control (e.g., Git), CI/CD, and Agile methodologies

Have Passion and dedication for QA and support work (This is not a development role) Be able to quickly learn our product and understand end to end features and functionalities of the product. Perform functional, security, performance, and manual software testing on web and mobile applications. Be able to help our clients to install, set and configure the product for our new clients. Be able to help configure settings to our new and existing clients Be able to talk to our clients, understand their requirements/issues and be able to resolve the same for them. Be able to work with our development Engineers and effectively communicate the client issues/problems to the engineers and seek their help to resolve the same. Be able to effectively take back the solution to the clients and help them in resolving the issue by clearly explaining the solution. Perform necessary escalations to Senior management in cases where client is not satisfied with the solutions and work with Engineers and Senior management team to resolve the client issues. Interact with the clients and be the first line of communication for any problem that is discovered. Be able to Manage, classify, and respond to Client tickets with quick turnaround. Be able to directly communicate with the client to find out the nature of the issued problem. Establish the root causes of application errors, and escalating serious concerns. Maintain good client relations. Be able to give training to the end user. Interact with software development engineers to effectively troubleshoot problems discovered during the testing process. This document is strictly confidential Qualifications: Degree in the field of IT (BCA / B.Sc. IT/ BTech / MCA/ MTech) 1+ years of experience in QA and support Knowledge of the Software Development Process

ResponsibilitiesTake ownership of customer issues reported and see problems through to resolution.Research, identify, troubleshoot, and identify solutions to resolve customer issues.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Provide prompt and accurate feedback to customers.Ensure proper recording and closure of all issues.Prepare accurate and timely reports.Document knowledge in the form of knowledge base tech notes and articles.Follow the SLA for issues with respect to the severity.Requirements1-2 years of experience as an Application Support EngineerStrong problem-solving skillsExcellent client-facing skillsAbility to prioritize tasks based on urgency and importance.Motivation to learn new skills and technologies.Should have Good knowledge in SQL , LinuxCritical thinker and problem-solving skillsGood interpersonal and communication skills.

SAP ABAP, Linux admin, Oracle dba,UNIX * Experience: 2 - 4 Years* 5 days working* Timings: Rotational shift* Location: Bangalore, Hyderabad, Chennai, Pune (WFO)* CTC : Upto 6LPA* Both way cab facility available

Responsibilities To provide level 2 technical assistance related to integrations and automation solutions. Should have good knowledge of products, automation, and integrations tailor-made for the customer. Ability to handle escalations reported by other teams or customers. Should maintain quality and adhere to SLA, process & security policies. Collaborate with other operational and development teams during triage and resolution of operational issues. Adhere to the incident management procedure based on the severity. Capturing detailed documentation on the reported incident, communicating to respective stakeholders Should take ownership of reported incident Should follow the change management process in implementing any changes reported from incidents. Requirements Ambitious, Tech support expert with any Bachelor's Degree A minimum of 3 years of experience in product support, especially software applications/integration. Good customer service skills, including communication (verbal and written), active listening, and interpersonal skills. Excellent problem-solving ability, troubleshooting, and critical thinking skills Good understanding of software applications, especially web-based applications and related technology. Knowledge and understanding of cloud integration. Hands-on experience would be an added advantage. Good understanding of API and Web Services Good understanding of any SQL Server and/or Oracle database management systems Ability to work on complex scenarios with time limits and available resources Comfortably handle multiple tasks/projects simultaneously and effectively work as an individual and as part of a team Experience and willingness to work in a 24/7 support environmentShift timings 6:00 AM to 3:00 PM IST 2:00 PM to 11:00 PM IST 6:00 PM to 3:00 AM IST 9:30 PM to 6:30 AM IST The shift would be assigned based on a rotational basis including the weekly time off. The 6th working day

Candidate should have Application/Production support Knowledge, and having experience in java, and candidate should have no gaps or half of their experience gaps are accepted.

Customer Support & interactions Collect the Data Quote to customer Validate Customer requirements Please the Order internally Update the StockRequest the stockRental Support Software support resolve the issue

Essential Duties: Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals. Oversee the day-to-day operations of the Technical Support Team Act as a senior agent who will drive customer satisfaction through customer support Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures. Establishing, recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services. Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience. Auditing customer accounts to ensure accuracy of information. Handling escalated issues from customers. Level I & II support for inbound tickets, email, phone & remote based technical support for on-site and remote employees Jira tech tickets resolution support & other duties as and when required Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels Dynamic, energetic, motivated, positive outlook Skilled in a computerized work environment utilizing Microsoft Office, specifically Word and Excel Ability to work with minimal supervision Team player with good interpersonal skills Good understanding of Web & Mobile Applications, Cloud Technologies Able to communicate with developers and handle bug fixes with priorities Be the point of contact when it comes to technical escalations Record and track team SLAs and workflows Provide support where needed for both internal and external customers. Monitor team performance and report on metricsMinimum Qualifications: Bachelor Degree or College Diploma in a relevant field preferred 5+ years of experience in a Technical Support role Previous experience in a leadership or management role, preferably in the IT sector.