Application Support Engineer

Techtez LLP Solution

Responsibilities

Take ownership of customer issues reported and see problems through to resolution.

Research, identify, troubleshoot, and identify solutions to resolve customer issues.

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Provide prompt and accurate feedback to customers.

Ensure proper recording and closure of all issues.

Prepare accurate and timely reports.

Document knowledge in the form of knowledge base tech notes and articles.

Follow the SLA for issues with respect to the severity.

Requirements

1-2 years of experience as an Application Support Engineer

Strong problem-solving skills

Excellent client-facing skills

Ability to prioritize tasks based on urgency and importance.

Motivation to learn new skills and technologies.

Should have Good knowledge in SQL , Linux

Critical thinker and problem-solving skills

Good interpersonal and communication skills.

Experience : 1 - 2 Years

No. of Openings : 10

Education : Professional Degree, Any Bachelor Degree

Role : Application Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India