QA Support Engineer

AGP HR

have passion and dedication for qa and support work (this is not a development role)

• be able to quickly learn our product and understand end to end features and functionalities of the

product.

• perform functional, security, performance, and manual software testing on web and mobile

applications.

• be able to help our clients to install, set and configure the product for our new clients.

• be able to help configure settings to our new and existing clients

• be able to talk to our clients, understand their requirements/issues and be able to resolve the same

for them.

• be able to work with our development engineers and effectively communicate the client

issues/problems to the engineers and seek their help to resolve the same.

• be able to effectively take back the solution to the clients and help them in resolving the issue by

clearly explaining the solution.

• perform necessary escalations to senior management in cases where client is not satisfied with

the solutions and work with engineers and senior management team to resolve the client issues.

• interact with the clients and be the first line of communication for any problem that is

discovered.

• be able to manage, classify, and respond to client tickets with quick turnaround.

• be able to directly communicate with the client to find out the nature of the issued problem.

• establish the root causes of application errors, and escalating serious concerns.

• maintain good client relations.

• be able to give training to the end user.

• interact with software development engineers to effectively troubleshoot problems discovered

during the testing process.

this document is strictly confidential

qualifications:

• degree in the field of it (bca / . it/ btech / mca/ mtech)

• 1+ years of experience in qa and support

• knowledge of the software development process

• Experience

  1 - 2 Years

• No. of Openings

  20

• Education

  B.C.A, B.Sc, B.Tech

• Role

  QA Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  2032 18 B Main Rd