System Integration Engineer

Pentagon Space

responsibilities

● to provide level 2 technical assistance related to integrations and automation solutions.

● should have good knowledge of products, automation, and integrations tailor-made for the customer.

● ability to handle escalations reported by other teams or customers.

● should maintain quality and adhere to sla, process & security policies.

● collaborate with other operational and development teams during triage and resolution of operational issues.

● adhere to the incident management procedure based on the severity.

● capturing detailed documentation on the reported incident, communicating to respective stakeholders

● should take ownership of reported incident

● should follow the change management process in implementing any changes reported from incidents.

requirements

● ambitious, tech support expert with any bachelor's degree

● a minimum of 3 years of experience in product support, especially software applications/integration.

● good customer service skills, including communication (verbal and written), active listening, and interpersonal skills.

● excellent problem-solving ability, troubleshooting, and critical thinking skills

● good understanding of software applications, especially web-based applications and related technology.

● knowledge and understanding of cloud integration. hands-on experience would be an added advantage.

● good understanding of api and web services

● good understanding of any sql server and/or oracle database management systems

● ability to work on complex scenarios with time limits and available resources

● comfortably handle multiple tasks/projects simultaneously and effectively work as an individual and as part of a team

● experience and willingness to work in a 24/7 support environment

shift timings

● 6:00 am to 3:00 pm ist

● 2:00 pm to 11:00 pm ist

● 6:00 pm to 3:00 am ist

● 9:30 pm to 6:30 am ist

the shift would be assigned based on a rotational basis including the weekly time off. the 6th working day

• Experience

  3 - 5 Years

• No. of Openings

  10

• Education

  B.C.A, B.E

• Role

  System Integration Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home