Job DescriptionAt Shine Max, our client relationships are our top priority. Were looking for a dedicated and personable account manager to maintain our clients accounts and serve as our main point of contact. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!Objectives of this RoleAct as the main point of contact in all matters relating to client concerns and needsBuild and strengthen client relationships to achieve long-term partnerships Maintain accurate client records, keeping track of any contract updates and renewalsWork with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being metDevelop a thorough understanding of our products and service offerings to better upsell and cross-sell to clientsDaily and Weekly ResponsibilitiesTake inquiries and requests from customers and address their needsStay on top of accounts, making sure theyre receiving services that are within their budget and meeting their needsMeet regularly with other members of the team to discuss progress and find new ways to improve businessGenerate progress reports to give to clients and higher-ups within the organizationIdentify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularlySkills and QualificationsM Com or B ComAbility to multitask and juggle several responsibilities simultaneouslyStrong written and verbal communication skills Good attention to detail and organizational skillsPreferred QualificationsProven track record of meeting or exceeding quotas and receiving positive customer feedbackProficiency with common customer success and Tally / Busy Software's