Opening For International BPO Executive

hiring for 15 international bpo executive jobs in gurgaon sector 19, for freshers,required educational qualification is : higher secondary, secondary school, diploma, advanced/higher diploma, professional degree, , , , , , , bds, bams, bachelor of hotel management, ma, , , llb with good knowledge in outbound calling,bpo voice,international bpo,international voice,international voice process,good communication skills,call center etc.

key responsibilities

customer support:

handle inbound and outbound calls, emails, or chat queries from international customers.

address customer concerns, provide product/service information, and resolve complaints efficiently.

communication:

maintain a high level of professionalism and fluency while interacting with customers.

adapt communication styles to suit diverse cultural backgrounds.

problem-solving:

diagnose and troubleshoot customer issues.

provide appropriate solutions or escalate unresolved matters to the concerned departments.

sales (optional):

upsell and cross-sell products/services when applicable.

meet or exceed assigned sales targets, if applicable.

documentation:

accurately document all interactions and follow-up actions in the crm system.

prepare reports on customer feedback and recurring issues.

skills and qualifications

education:

minimum high school diploma or equivalent (bachelor’s degree preferred).

experience:

prior experience in a bpo or customer service role is advantageous.

freshers with strong communication skills are encouraged to apply.

skills:

excellent verbal and written english communication skills.

active listening and problem-solving abilities.

familiarity with crm systems and customer service software (., salesforce, zendesk) is a plus.

attributes:

customer-oriented mindset with empathy and patience.

ability to work in rotating shifts, including nights and weekends.

cultural sensitivity for dealing with international clients.

• Experience

  0 - 1 Years

• No. of Openings

  15

• Education

  12th Pass, 10th Pass, Diploma, Professional Degree, B.A, B.C.A, B.Com, BDS, Bachelor of Hotel Management, B.Sc

• Role

  International BPO Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office