Opening For Travel Consultant

Department: Sales & Operations / Leisure & Corporate Travel

Location: Kochi

Reports To: Operations Manager

Company Overview

Take My Family, A new wing of Tours & Travel by IILT & Twins Abroad, has an opening for Senior Travel Advisor, who will be responsible for managing high-value client enquiries, designing customised travel itineraries, and ensuring exceptional service delivery from enquiry to post-travel feedback. This role also involves mentoring junior staff, maintaining supplier relations, and meeting monthly sales and performance targets.

Key Responsibilities

1. Client Handling & Sales

- Manage premium customer enquiries for domestic and international destinations.

- Understand client preferences and recommend suitable travel packages.

- Convert enquiries into bookings using strong sales and negotiation skills.

- Provide quotations, itinerary options, and destination information.

- Handle complex, multi-destination itineraries.

2. Itinerary Planning & Operations

- Prepare detailed itineraries, costings, and travel documentation.

- Coordinate with airlines, hotels, DMCs, and suppliers.

- Ensure timely delivery of vouchers and tickets.

- Handle amendments, cancellations, and special requests.

3. Customer Experience & Retention

- Provide personalised service and maintain long-term relationships.

- Manage VIP and repeat clients.

- Resolve service escalations professionally.

- Collect and act on post-travel feedback.

4. Team Leadership & Training

- Guide junior consultants on destinations and sales techniques.

- Review team quotations and itineraries.

- Support management in training and onboarding.

5. Market & Product Knowledge

- Stay updated on travel trends, visa rules, and new destinations.

- Maintain strong relationships with DMCs and partners.

- Suggest new packages and improvements.

6. Reporting & Compliance

- Maintain accurate records of sales and enquiries.

- Present weekly/monthly reports.

- Ensure company compliance standards are followed.

Required Skills & Qualifications

- 510+ years of experience in travel sales or operations.

- Strong knowledge of major travel destinations.

- Excellent verbal and written communication.

- GDS knowledge preferred.

- High attention to detail and organisational skills.

- Ability to multitask and handle peak-season pressure.

Key Attributes

- Customer-centric approach

- Leadership mindset

- Problem-solving ability

- Professional behaviour

- Target-driven attitude

Preferred Candidate:

Female

Job Types: Full-time, Permanent

Application Question(s):

Which GDS platforms have you worked with? (Amadeus, Sabre, Galileo, etc.)

Have you previously managed complex multi-destination itineraries for VIP clients?

Have you worked in a target-based travel sales environment?

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Graduate (Professional Degree)

• Role

  Travel Consultant

• Industry Type

  Travel / Tourism

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  First Floor, Career Focus Building, Master Coaching Board Rd, near JLN Stadium Metro Station, Kaloor