Travel Sales Jobs

Job Opening - Senior Travel salesCompany: Dream Fly Vacation (DMC)Location: Okhla Phase 3, New DelhiWe are looking for an experienced Senior Travel Consultant with strong knowledge of Dubai, Singapore & Malaysia destinations.Key ResponsibilitiesHandle B2B travel sales and inquiries.Convert queries into confirmed bookings.Prepare quotations and share rates.Follow up with clients and travel partners.Manage client communication and negotiations.RequirementsExperience in the travel industry/B2B sales.Excellent communication and negotiation skills.Strong destination knowledge of Dubai, Singapore & Malaysia.Result-oriented and good follow-up skills. Send Resume: hr.dreamflyvacationdmc@gmail.com WhatsApp: +91 7065050399 Walk-in: Dream Fly Vacation, Okhla Phase 3, New Delhi.

We are looking for a dynamic Travel Sales Executive to join our team in Janakpuri, Delhi. The ideal candidate will have 1 to 4 years of experience in travel sales and will be responsible for assisting customers with their travel arrangements and creating memorable experiences.Key Responsibilities:1. Customer Engagement: Interact with clients to understand their travel preferences and provide tailored travel solutions that meet their needs.2. Sales and Reservations: Handle inquiries related to travel packages, book flights, hotels, and other travel services to ensure client satisfaction.3. Market Research: Stay updated with travel trends and competitive offerings to recommend the best options and close sales effectively.4. Documentation: Prepare and manage all travel-related documents, including itineraries and confirmations, ensuring accuracy and timely communication with clients.5. Follow-up: Maintain relationships with clients through regular follow-ups to ensure repeat business and resolve any issues related to their travel arrangements.Required Skills and Expectations:The successful candidate will be a female with a minimum educational qualification of 12th pass and possess excellent communication and interpersonal skills. She should be detail-oriented, have good knowledge of travel destinations, and be comfortable working in a fast-paced environment. Proficiency in computer applications and a strong sales acumen will be essential to succeed in this role. Candidates should be able to work full-time from the office and commit to delivering exceptional customer service.

Key ResponsibilitiesInstall, commission, and configure equipment/products at customer sites.Perform preventive and corrective maintenance activities.Diagnose and troubleshoot technical issues efficiently.Provide on-site and remote technical support to customers.Attend service calls and ensure timely resolution of customer complaints.Maintain service records, reports, and documentation.Coordinate with internal teams for spare parts, technical support, and warranty claims.Conduct equipment inspections and recommend necessary repairs or upgrades.Train customers on proper equipment operation and maintenance.Ensure compliance with safety standards and company procedures.

Job Description - Bilingual/ US Travel Sales ConsultantLocation: Tilak Nagar, New DelhiExperience: 2+ yearsMarket: US Travel MarketShift: Rotational ShiftsJoining: Immediate Joiners PreferredKey ResponsibilitiesHandle flight bookings and travel packages for the US market.Manage customer queries and provide suitable travel solutions.Handle the complete sales process from inquiry to booking.Achieve individual sales targets and maintain customer satisfaction.Work efficiently in rotational shifts, including US market timings.RequirementsPrior experience in US travel sales is mandatory.Strong experience in flight bookings and US travel packages.Only PPC experience is mandatory.Good communication and sales skills.Candidates who can join immediately will be preferred.

We are looking for a Travel Sales Executive to join our team in Faizabad. The ideal candidate will have 3 to 9 years of experience in travel sales and a strong ability to build relationships with clients. As a Travel Sales Executive, you will play a crucial role in promoting travel packages and ensuring customer satisfaction.Key Responsibilities:- Engage with Clients: Actively reach out to potential customers to understand their travel needs and preferences.- Promote Travel Packages: Present and explain various travel packages, including itineraries, pricing, and special offers to encourage bookings.- Handle Inquiries: Respond promptly to customer inquiries via phone, email, or in-person, providing accurate information and assistance.- Process Bookings: Manage the booking process from start to finish, ensuring that all details are confirmed and communicated clearly to clients.- Build Relationships: Develop and maintain strong relationships with clients to encourage repeat business and referrals.- Stay Updated on Travel Trends: Keep informed about new travel destinations, trends, and offers to provide customers with the latest information.Required Skills and Expectations:- Strong communication skills to effectively engage with clients and colleagues.- Excellent sales skills with a proven track record of meeting sales targets.- Ability to work in a fast-paced environment and manage multiple tasks effectively.- A friendly and approachable personality to provide excellent customer service.- Basic computer skills to manage bookings and use travel-related software.Candidates should possess a minimum of a 12th-grade education and demonstrate a passion for travel and customer service.

We are looking for a dedicated Travel Consultant to join our team in Kolkata. This full-time position is ideal for individuals with 1 to 5 years of experience in the travel industry. The role involves helping customers plan their travel and ensuring they have a memorable experience.Key Responsibilities:- Consulting with Clients: Engage with clients to understand their travel needs, preferences, and budget, offering tailored travel solutions that meet their requirements.- Planning Travel Itineraries: Create comprehensive travel itineraries that include destinations, accommodations, activities, and transportation arrangements, ensuring all details are accounted for.- Booking Services: Make reservations for flights, hotels, and other travel services, confirming all details with clients to ensure everything aligns with their travel plans.- Providing Travel Advice: Offer expert advice on travel destinations, local customs, visa requirements, and safety tips, enhancing the overall travel experience for clients.- Handling Customer Queries: Respond to customer inquiries promptly and professionally, addressing any concerns or changes to travel plans as needed.Required Skills and Expectations:The ideal candidate should have strong communication and interpersonal skills, allowing for effective interaction with clients and suppliers. A good understanding of travel booking systems and a passion for travel is important. Attention to detail is essential to avoid errors in itineraries and bookings. Problem-solving skills are required to address any travel-related issues that may arise. Lastly, the candidate should be able to work effectively in a team environment while managing individual responsibilities.

we are looking for a dynamic and result - oriented senior marking executive to manager our dealer network across maharashtra and goa . The ideal candidate shuld have experience in the electronic distribution industry,strong dealer relationship management skills, and the ability to achieve sales.

We are seeking a highly organized, detail-oriented Holiday Package Curator & Reservation Manager to join our travel team. This dual-responsibility role requires a passion for crafting bespoke travel experiences and the technical expertise to execute seamless bookings. You will be entirely responsible for designing, pricing, and booking both domestic and international travel itineraries.Key Responsibilities1. Itinerary Curation & DesignTailor-made Packages: Design unique, end-to-end domestic and international holiday itineraries based on client preferences.Supplier Research: Source, evaluate, and negotiate with local destination management companies (DMCs), hotels, and local guides.Costing & Pricing: Calculate accurate package costs, manage profit margins, and generate competitive client quotes.Trend Analysis: Keep up-to-date with global travel trends, visa changes, and new hot spots to offer fresh travel ideas.2. Reservation & Operations ManagementEnd-to-End Bookings: Handle complete booking files for flights, hotels, resorts, and local taxi/transportation networks.Global Systems: Manage both domestic regional bookings and complex international multi-city transport linkages.GDS & Portal Utilization: Use Global Distribution Systems (GDS) and B2B travel portals for flight and hotel ticketing.Documentation: Issue flight tickets, hotel vouchers, travel insurance, and comprehensive daily itineraries to clients.3. Client Support & CoordinationPre-Travel Briefing: Advise clients on mandatory visa rules, currency guidelines, and country-specific travel protocols.On-Trip Assistance: Act as the primary point of contact to resolve real-time booking changes, flight delays, or emergencies.Required Skills & Qualifications* Experience: Minimum 1 yr

CONSULTANT REQUIREMENTJob Summary:We're seeking a highly motivated and experienced Travel Consultant to join our dynamicteam. As a Travel Consultant, you will be responsible for designing and booking customizedtravel itineraries for our clients. If you have a passion for travel, excellent communicationskills, and a keen eye for detail, we want to hear from you!Responsibilities:- Consult with clients to understand their travel preferences and requirements- Research and recommend destinations, accommodations, and activities- Create personalized travel itineraries and make bookings- Provide exceptional customer service and support- Stay up-to-date with industry trends and developmentsRequirements:- 2+ years of experience in the travel industry- Strong knowledge of destinations, airlines, and travel suppliers- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment and meet sales targets- Proficiency in computer systems and software (e.g. GDS, CRM)What We Offer:- Competitive salary and Incentive structure- Ongoing training and professional development- Opportunity to work with a dynamic and supportive team- Access to industry-leading technology and systems- Generous travel perks and discountsHow to Apply:If you're passionate about travel and delivering exceptional customer experiences, pleasesubmit your resume and a cover letter outlining your experience and qualifications.Contact Information:Team Holiday Caf

We are looking for a dedicated Travel Manager with 3 to 7 years of experience to join our team in Navi Mumbai. This role involves overseeing travel arrangements and ensuring smooth travel experiences for our clients.The key responsibilities include managing travel plans, which involve booking flights, accommodations, and transportation. You will also handle travel budgets, making sure expenditures remain within limits and providing cost-effective options. Additionally, you will communicate with clients to understand their travel needs and preferences, ensuring high customer satisfaction.Another important part of your role is to coordinate with various travel service providers, negotiating contracts and ensuring quality service delivery. You will also need to resolve any travel-related issues or emergencies that might arise during trips, demonstrating strong problem-solving skills.The ideal candidate should have a diploma in a related field and possess excellent organizational skills to manage various tasks efficiently. Strong communication skills are essential for interacting with clients and vendors effectively. You should also be able to work independently in an office environment and demonstrate attention to detail in all aspects of travel planning. Proficiency in travel management software and tools is also expected, as you will use them to streamline operations and improve client experiences. Overall, we seek a motivated professional who is passionate about travel and providing exceptional service.

We are looking for a motivated Telesales Executive in Jafferkhanpet, Chennai, to join our team. This role involves making outbound calls to potential customers to promote and sell our products and services.Key Responsibilities:- Making Outbound Calls: You will reach out to potential customers, explaining our offerings, understanding their needs, and promoting our products.- Building Relationships: Establishing and nurturing relationships with clients through effective communication will be a crucial part of your role to ensure customer satisfaction.- Achieving Sales Targets: You will be responsible for meeting daily and monthly sales goals, enabling you to contribute to the overall success of the team.- Maintaining Records: Accurately recording customer information and interaction details in the system is essential for tracking progress and planning future sales strategies.Required Skills and Expectations:Candidates should possess excellent communication skills to converse effectively with customers. A friendly and persuasive attitude is important for engaging potential clients. Strong listening skills will help in understanding customer needs and providing appropriate solutions. Basic computer skills are necessary for managing records and data entry. An eagerness to learn about our products and services is expected, along with a proactive approach to achieving sales targets. Freshers and those with up to four years of work experience are welcome to apply, with a minimum education level of 10th grade.

Company: Shikksha GlobalPosition: Zonal Marketing ManagerVacancy: 1 Position per DistrictJob Type: Full Time / Business DevelopmentDepartment: Sales, Marketing & AdmissionExperience: 1-5 Years PreferredLocation: District Level - Block & Village CoverageAbout Shikksha GlobalShikksha Global is expanding its education admission network across districts, blocks and villages. We are looking for dynamic, ambitious and result-oriented Zonal Marketing Managers who can develop and manage the Shikksha Global Admission Cum Facility Centre Network in their assigned district.This is an excellent opportunity for candidates with strong local contacts, marketing skills, leadership ability and an interest in the education sector.Job ResponsibilitiesThe selected Zonal Marketing Manager will be responsible for:Managing the complete Shikksha Global admission network in the assigned district.Developing Admission Cum Facility Centres at Block and Village level.Identifying suitable individuals, education professionals and local partners for establishing Facility Centres.Recruiting, onboarding and managing Centre Partners and Admission Counsellors.Generating student enquiries and converting enquiries into admissions.Promoting Shikksha Global courses, programs and admission services in the local market.Conducting student counselling, admission camps, seminars and educational awareness programs.Building strong relationships with schools, colleges, students, parents and local education networks.Managing, supporting and monitoring all Facility Centres operating under the assigned district.Setting monthly targets for Centre Partners and ensuring achievement of admission and business targets.Expanding the network by adding new villages, blocks and local representatives.Preparing regular admission, marketing and centre-performance reports.Ensuring proper branding and professional representation of Shikksha Global at the local level.Leading and motivating the district-level team to achieve business and admission objectives.Centre Development ModelThe primary responsibility of the Zonal Marketing Manager is to create a strong grassroots-level education network within the assigned district.District Block Village Admission Cum Facility Centre StudentThe candidate will identify suitable local partners and support the development of Admission Cum Facility Centres so that students can conveniently access course information, career guidance, counselling and admission assistance in or near their locality. Earning & Incentive OpportunityShikksha Global offers an attractive performance-based earning opportunity.Depending on the applicable company structure and performance, the selected candidate may be eligible for:Fixed / Role-based RemunerationPerformance-based IncentivesAdmission-based IncentivesCentre Development IncentivesTeam / Centre Performance IncentivesAdditional incentives linked to district-level business growthHigher Performance = Higher Earning PotentialCompensation and incentives will depend on the candidate's experience, performance and applicable company policy.Who Should Apply?This opportunity is suitable for candidates with experience or interest in:Education MarketingAdmission CounsellingSales & MarketingBusiness DevelopmentEducation ConsultancySchool & College MarketingFranchise / Centre DevelopmentField SalesTeam ManagementLocal Business DevelopmentCandidates having a strong network among schools, colleges, students, teachers, education consultants, local professionals or business communities will be preferred.Required SkillsExcellent communication and interpersonal skills,Strong convincing and counselling abilities,Sales and target-oriented mindset,Leadership and team-management skills,Ability to develop and maintain local networks,Willingness to travel within the assigned district,Basic computer and reporting skills,Ability to work independently,Strong ownership and responsibility towards the assigned territory,Ability to achieve admission and business-development targetsWhy Join Shikksha Global?1 District - 1 Zonal Marketing ManagerOpportunity to develop and manage a district-level education networkOpportunity to build a strong Block & Village Admission Cum Facility Centre NetworkWork with a growing education brandPerformance-based earning and incentivesCareer growth in Sales, Marketing & Education Business DevelopmentOpportunity to build and lead a local teamOpportunity to expand your professional network at district and grassroots levelImportant NoteThis is a target-oriented Business Development and Marketing role.The selected candidate will be responsible for actively developing the assigned district, generating student enquiries and admissions, establishing Admission Cum Facility Centres and expanding the Shikksha Global network at block and village level.Candidates who are self-motivated, target-oriented and capable of developing a strong local network are encouraged to apply.

We are seeking a dedicated Travel Sales Executive based in Bhopal who has 2 to 5 years of experience in the travel industry. The ideal candidate will possess a strong understanding of travel services and demonstrate excellent customer service skills.Key Responsibilities:- Client Consultation: Engage with clients to understand their travel needs, preferences, and budget. This helps tailor travel packages that meet their specific requirements.- Travel Package Development: Create and present customized travel itineraries that include destinations, accommodation, and activities. This ensures clients receive a comprehensive and enjoyable travel experience.- Sales Target Achievement: Meet and exceed monthly sales targets through proactive selling techniques. Achieving targets contributes to the overall success and profitability of the business.- Customer Support: Provide ongoing support to clients before, during, and after their trips. This includes addressing any concerns or issues, ensuring they have a seamless travel experience.- Market Research: Stay updated on travel trends and competitor offerings. This knowledge helps us improve our services and remain competitive in the market.Required Skills and Expectations:- A minimum of 2 years of experience in travel sales is required, with a proven track record in achieving sales goals.- Strong communication skills are essential to effectively interact with clients and provide excellent service.- A basic understanding of travel software and booking systems is preferred.- Good negotiation skills will help secure better deals from suppliers.- Must have a well-organized approach to manage multiple client inquiries and bookings efficiently.

As a Travel Consultant, you will play a vital role in helping clients plan and book their travel arrangements. Your commitment to providing excellent service and attention to detail will ensure a positive experience for every traveler.Key Responsibilities:- Client Interaction: Communicate with clients to understand their travel needs and preferences, providing personalized solutions that cater to their specific requirements.- Travel Planning: Design and create detailed travel itineraries, including flights, hotels, transportation, and activities based on client interests and budgets.- Booking Management: Handle all aspects of travel bookings, ensuring accuracy and timely confirmations while managing travel-related documentation.- Problem Resolution: Address any issues or changes that arise during the booking process or while clients are traveling, ensuring smooth resolutions to enhance client satisfaction.- Market Research: Stay updated on travel trends, destinations, and new services to offer clients the best recommendations and choices.Required Skills and Expectations:- Candidates should possess a degree in B.B.A, B.Com, Bachelor of Hotel Management, B.Sc, or have completed a vocational course or professional degree related to travel and tourism.- Strong communication skills are essential for effectively engaging with clients, listening to their needs, and conveying information clearly.- Organizational abilities are a must, as you will manage multiple bookings and itineraries simultaneously.- A passion for travel and knowledge of various destinations is crucial for providing insightful recommendations.- Candidates should be comfortable working in an office environment, collaborating with colleagues, and maintaining a customer-focused mindset.

As a Travel Sales Consultant, you will play a key role in helping customers plan their dream vacations and business trips. You will work in the office location in Sector 62 and report to your manager daily. Key Responsibilities:- Customer Consultation: Engage with clients to understand their travel needs and preferences, ensuring a personalized experience.- Travel Itinerary Creation: Design detailed travel plans, including flights, accommodation, and activities, tailored to clients interests and budgets.- Sales and Promotions: Promote travel packages and services effectively to achieve sales goals and boost revenue for the company.- Booking Management: Handle bookings and reservations accurately, ensuring all details are confirmed and updated promptly.- Customer Support: Provide ongoing support to clients during their travel, addressing any inquiries or issues they may encounter.- Relationship Building: Foster strong relationships with customers to encourage repeat business and referrals.Required Skills and Expectations:Candidates should have a minimum of 1 to 3 years of experience in sales or customer service, preferably in the travel industry. A 12th-grade education is required. You should possess excellent communication skills to interact with clients effectively and the ability to work in a fast-paced environment. Strong organizational skills will help you manage multiple bookings. A passion for travel and a good understanding of various destinations will enable you to create appealing travel experiences for clients. Proficiency in basic computer applications is essential.

To interact with travel agents over phone and email.Working on CRM for generating quotation, invoicing, hotel and vehicle bookingShould be comfortable in English and Hindi. Good English writing skills

We are looking for an experienced Travel Consultant to join our team in Bhopal. The ideal candidate will have 2 to 4 years of experience in the travel industry and a strong knowledge of travel destinations and services. As a Travel Consultant, you will help clients plan their trips effectively and provide exceptional customer service. You will engage with clients to understand their travel needs, provide accurate information about travel options, and assist with bookings.Key responsibilities include:- Client Consultation: Meet with clients to discuss travel preferences, budget, and requirements to create tailored travel plans.- Travel Arrangements: Research and book flights, hotels, transportation, and activities, ensuring all arrangements meet client expectations.- Itinerary Planning: Design detailed itineraries including travel routes, schedules, and recommendations for destinations and activities.- Documentation Assistance: Help clients obtain required travel documents, such as visas and travel insurance, ensuring compliance with regulations.- Issue Resolution: Address client concerns and resolve any travel-related issues promptly and effectively.To succeed in this role, you should have excellent communication and organizational skills, be detail-oriented, and possess a strong ability to work independently. Familiarity with travel booking systems and a proactive attitude towards problem-solving are also essential. Your goal will be to ensure clients have smooth and memorable travel experiences.

Job Title: Sales Engineer - Valves mandatory / VFD sales Location : Delhi/NCR Job Type: Full-timeKey Responsibilities:Promote and sell HVAC valves (Two way / three way control valves, PIBCV, Manual Balancing valves, Automatic Balancing Valves , etc.) to target HVAC Contractors and Pharma Sector.Identify and develop new business opportunities with HVAC consultants, OEMs, and end-users.Understand customer requirements and provide technical support and product recommendations.Prepare and deliver technical/commercial proposals and quotations.Follow up on leads, inquiries, and quotations to convert them into sales orders.Collaborate with the internal team for order processing, delivery, and after-sales support.Achieve assigned sales targets and contribute to market expansion.Requirements:Diploma/B.E./B.Tech in Mechanical or Instrumentation Engineering.8-9 years of experience in industrial valve sales or related field.Good understanding of valve types, applications, and standards.Excellent communication, negotiation, and presentation skills.Willingness to travel for client meetings and site visits.

Plan and Coordinate Travel Arrangements for Clientsprovide Exceptional Customer Service and Travel Advicehandle Bookings, Itineraries, and Vendor Coordinationmaintain Knowledge of Travel Trends, Destinations, and Best Deals- Requirements:experience as a Travel Consultant or in a Similar Rolestrong Communication and B2b Sales Skillsknowledge of International Destinations ,Like Singapore ,Malasiya,Thailand ,Bali,Srilanka,Maldives Will Be Proffered Destinationsnote: Please Do Not Apply Visa Executive, Reservation Executive ,Bpo Executive,Customer Support or B2c Candidates or other Profile Candidates.we Need Candidates Who have Experience in B2b Travel Sales for Singapore ,Malasiya,Thailand ,Bali,Srilanka,Maldives,DubaiAny One Destinations from Above All

Job Details:Position: Travel Sales ExecutiveFunctional Area: Travel, Tours, Ticketing, AirlinesRole Category: Ticketing/Travel/Documentation/Itinerary Making/CostingResponsibilities:Designing travel itineraries and costingCommunicating effectively with clientsCoordinating rates and bookings with hotels and transportersPreparing travel-related documents, including tickets and hotel vouchersMeeting and greeting clientsFollowing up and obtaining guest feedbackHandling payments and raising invoicesEligibility:Minimum 1 year of experience in the travel industry (preferred)Education: Diploma or Graduate/Postgraduate in Travel and Tourism ManagementExcellent personality and communication skillsProficiency in MS Office would be an added advantage.

As a Travel Sales Executive, you will play a crucial role in connecting clients with their ideal travel experiences. Your main responsibilities will include:- Client Interaction: Engage with potential travelers to understand their needs and preferences, ensuring a personalized travel experience.- Travel Planning: Create customized travel itineraries that meet client requests, including accommodation, transportation, and activities.- Sales Target Achievement: Work towards meeting or exceeding sales targets by effectively promoting travel packages and services.- Market Research: Stay informed about travel trends and competitor offerings to provide insightful advice to clients and enhance sales strategies.- Booking Management: Handle reservations and bookings efficiently, ensuring accuracy and timeliness in the travel arrangements for clients.- Post-Sale Support: Provide follow-up assistance to clients post-booking, addressing any inquiries or concerns they might have before their travel.For this role, we expect candidates to have a diploma in a relevant field and preferably some experience in sales or customer service, though fresh graduates are also welcome. You should have excellent communication skills, a friendly demeanor, and the ability to work well under pressure. A passion for travel is essential, as it will help you build connections with clients. Proficiency in using computers and standard office software is also important for managing bookings and customer databases. As this is an in-office position, a positive team spirit and collaborative mindset are key to success.

We are looking for a skilled International Travel Sales Executive to join our team in Rajarhat Gopalpur. This role is ideal for a motivated individual with a passion for travel and an ability to connect with clients.As an International Travel Sales Executive, your primary responsibility will be to sell international travel packages to potential customers. You will engage with clients to understand their travel needs, provide personalized recommendations, and assist them in designing their dream vacations. You will also work closely with travel suppliers to negotiate the best rates and ensure quality service.Key responsibilities include:- Client Engagement: Build strong relationships with clients by understanding their travel preferences and offering tailored solutions.- Sales Targets: Meet and exceed sales targets by proactively seeking out new clients and upselling travel packages.- Market Research: Stay updated on global travel trends and competitor offerings to provide clients with relevant information.- Documentation: Prepare travel itineraries and ensure all necessary arrangements, such as flights, accommodations, and activities, are organized properly.You should possess excellent communication and interpersonal skills, with a demonstrated ability to sell and negotiate effectively. A strong customer service orientation is essential. Candidates must have at least 1-2 years of sales experience in the travel industry and should hold a graduate degree. This full-time position requires you to work from the office in a collaborative environment.

Key ResponsibilitiesInstallation & Commissioning: Oversee and execute the correct installation, testing, and commissioning of new machinery, equipment, or automation systems at customer sites.Breakdown Troubleshooting: Respond promptly to customer service calls, diagnose technical faults (mechanical, electrical, or electronic), and perform real-time repairs to minimize client downtime.Preventive Maintenance: Schedule and conduct regular preventive maintenance visits under Annual Maintenance Contracts (AMC) to optimize equipment performance and longevity.Technical Training: Conduct operational and basic maintenance training for the client's on-site operators and engineers post-installation.Spares Management: Identify required spare parts during service visits, coordinate with the internal inventory/sales team to raise quotes, and ensure timely replacement.Service Documentation: Maintain accurate and detailed service reports, customer sign-offs, root-cause analysis (RCA) records, and log details into the company service CRM.Customer Relationship Management: Act as the primary technical point of contact, resolving customer grievances professionally and identifying opportunities for AMC renewals or product upgrades.