- making outbound calls to potential customers: the main responsibility of a tellecaller is to make calls to potential customers in order to promote products or services offered by the company.
- convincing customers to purchase products or services: tellecallers need to possess strong convincing power and communication skills to persuade customers to purchase the products or services being offered.
- maintaining accurate records of customer interactions: it is essential for tellecallers to keep detailed records of all customer interactions, such as inquiries, feedback, and complaints, using tools like microsoft excel.
- handling customer inquiries and providing relevant information: tellecallers should be able to handle customer inquiries effectively and provide accurate information about the products or services offered by the company.
- meeting daily, weekly, and monthly targets: tellecallers are expected to meet specific targets set by the company in terms of the number of calls made, sales generated, or leads converted.
skills and expectations:
- strong communication skills: tellecallers must have excellent verbal communication skills in order to effectively interact with customers over the phone.
- motivating skill: tellecallers should have the ability to motivate customers to make a purchase or take a desired action.
- basic knowledge of marketing communication: tellecallers should have a basic understanding of marketing concepts and strategies to effectively promote products or services.
- ability to work in a fast-paced environment: tellecallers must be able to work efficiently in a fast-paced, target-driven environment.
- familiarity with voice process: tellecallers should have experience working in a voice process environment and be comfortable making outbound calls.