Freshers For Telecaller - Nashik

Impact HR & KM Solutions

Job Summary:

The Telecaller will be responsible for making outbound calls to potential and existing customers to promote our [products/services], generate leads, schedule appointments, gather information, or provide customer support. This role requires excellent communication and convincing skills, a positive attitude, and the ability to handle rejection while achieving targets. Familiarity with the local customer base and language nuances in Nashik is a plus.

Responsibilities:

Outbound Calling: Make outbound calls to a targeted list of leads or existing customers as per the defined campaign objectives.

Product/Service Promotion: Clearly and effectively communicate the features, benefits, and value proposition of our [products/services] to potential customers over the phone.

Lead Generation: Identify and qualify potential leads by asking relevant questions and capturing key information.

Appointment Scheduling: Schedule appointments for sales representatives or other relevant teams based on lead qualification.

Customer Relationship Management: Build and maintain positive relationships with customers through professional and courteous phone interactions.

Information Gathering: Conduct surveys or gather specific information from customers as required by different campaigns.

Data Entry: Accurately record call outcomes, customer information, and relevant data in the CRM system or other designated platforms.

Meeting Sales Targets: Achieve or exceed daily, weekly, and monthly targets for calls made, leads generated, appointments scheduled, or sales achieved.

Handling Objections: Effectively handle customer objections and address concerns in a professional and persuasive manner.

Following Scripts and Guidelines: Adhere to provided scripts and guidelines while maintaining a natural and engaging conversational style.

Providing Customer Support: Address basic customer inquiries and provide information about our [products/services] or direct them to the appropriate department for further assistance.

Maintaining Call Quality: Ensure adherence to quality standards during calls, including clarity, tone, and accuracy of information.

Feedback Collection: Gather customer feedback and relay it to the relevant teams for improvement.

Compliance: Adhere to all company policies and ethical guidelines during telecalling activities.

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Higher Secondary, B.A, B.C.A, B.B.A, B.Com, Any Bachelor Degree

• Role

  Tellecaller

• Industry Type

  Engineering / Cement / Metals

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Impact hr services Ravi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner