We are seeking a motivated Telesales Executive to join our team in Andheri East. The ideal candidate should have 1 to 2 years of experience in telesales and must have completed at least the 12th grade. This full-time position requires working from the office.
Key Responsibilities:
- Conduct Outbound Calls: Make calls to potential customers to promote and sell products or services, aiming to meet daily or monthly sales targets.
- Build Customer Relationships: Establish and maintain positive relationships with customers to encourage repeat business and enhance customer loyalty.
- Understand Customer Needs: Listen to customers to identify their needs and provide tailored solutions that meets their requirements.
- Record and Update Data: Maintain accurate records of calls and customer interactions in the database to track sales progress and customer feedback.
- Follow Up on Leads: Regularly follow up on leads provided by the marketing team, ensuring no opportunities are missed for sales.
- Handle Customer Queries: Address any questions or concerns the customers may have regarding products or services, ensuring high levels of customer satisfaction.
Required Skills and Expectations:
Candidates should possess excellent communication skills, both verbal and written, and have a friendly and persuasive phone manner. A basic understanding of sales principles and customer service practices is essential. Additionally, candidates should be self-motivated, goal-oriented, and able to work independently while managing time effectively. Proficiency in using computers and familiarity with CRM software will be advantageous. Being a team player with a positive attitude is a must.