Tele Calling Executive

Team ULTIMA pvt Ltd

Key Responsibilities

Handle inbound / outbound calls from / to customers

Identify the needs of customers, resolve issues, and provide solutions

Upsell / Cross-sell other offerings of the organisation

Adherence to script provided by the company for uniformity

Maintain good customer relations

Meet personal targets and work towards meeting team targets

Build positive work relationship with customers to enhance the image and public

perception of the company & customer

Maintain a courteous and friendly disposition when interacting with customers

irrespective of their temperament

Ensure daily shift call quotas and set targets are achieved

Able to operate during the shift and interact with customers using a computer and

headset

Maintain confidentiality of transactions

Follow Company and Client Code of Conduct

Experience : 0 - 1 Years

No. of Openings : 20

Education : Higher Secondary

Role : Telecalling Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India