1. Call Handling : Addressing customer inquiries, concerns, and complaints, providing solutions, and ensuring customer satisfaction.
2. Lead Generation : Identifying potential leads and following up with prospects to convert interest intoo sales.
3. Customer Relationship Management : Maintaing accurate records of customer interactions in the CRM system.
4. Sales Target : Meetings sales targets and contributing to the team performance.
5. Follow-Up : Following up with leads and existing customers to ensure satisfaction and drive business.
6. Documentation : Maintaining accurate records of customer interactions and update in the CRM.
7. Problem Solving : Resolving customer complaints and providing solutions efficiently .
8. Feedback Collection : Gathering insights from customer interactions to improve products or services.