Urban Migration

Mohali, Punjab

1. Call Handling : Addressing customer inquiries, concerns, and complaints, providing solutions, and ensuring customer satisfaction.2. Lead Generation : Identifying potential leads and following up with prospects to convert interest intoo sales.3. Customer Relationship Management : Maintaing accurate records of customer interactions in the CRM system.4. Sales Target : Meetings sales targets and contributing to the team performance.5. Follow-Up : Following up with leads and existing customers to ensure satisfaction and drive business.6. Documentation : Maintaining accurate records of customer interactions and update in the CRM.7. Problem Solving : Resolving customer complaints and providing solutions efficiently .8. Feedback Collection : Gathering insights from customer interactions to improve products or services.

. Call Handling : Addressing customer inquiries, concerns, and complaints, providing solutions, and ensuring customer satisfaction.2. Lead Generation : Identifying potential leads and following up with prospects to convert interest in too sales.3. Customer Relationship Management : Maintain accurate records of customer interactions in the CRM system.4. Sales Target : Meetings sales targets and contributing to the team performance.5. Follow-Up : Following up with leads and existing customers to ensure satisfaction and drive business.6. Documentation : Maintaining accurate records of customer interactions and update in the CRM.7. Problem Solving : Resolving customer complaints and providing solutions efficiently .8. Feedback Collection : Gathering insights from customer interactions to improve products or services.

Excellent Communication Skills: Ability to speak clearly, actively listen, and convey information effectively. Interpersonal Skills: Building rapport, understanding customer needs, and adapting communication style. Persuasion and Closing Skills: Ability to influence customer decisions and achieve sales goals. Problem-Solving Skills: Ability to address customer concerns and find solutions. Time Management and Multitasking: Ability to handle multiple calls efficiently. Computer Skills: Proficiency with CRM systems and other relevant software.

Answering phone calls: Handling inbound calls, providing information, and resolving inquiries.Counselling: Guiding prospective clients or students about courses, programs, or services, and addressing their questions.Enrollment assistance: Helping clients or students navigate the enrollment process.Customer service: Providing excellent customer service, building relationships, and resolving issues.Follow-up: Contacting potential clients or students to follow up on inquiries or enrollment decisions.Scheduling: Coordinating and scheduling appointments, sessions, or meetings.Record keeping: Maintaining accurate records of client interactions and enrollment information.