Assistant Manager – Telesales (BPO) (3-9 Years)

Jigar Consultants

assistant manager – telesales (bpo)

experience required: 5+ years in telesales / bpo operations

department: sales / call center operations

reporting to: branch manager

job summary:

we are seeking a dynamic and results-driven assistant manager – telesales to lead,

manage, and scale telesales operations within our bpo setup. the ideal candidate should

have over 5 years of hands-on experience in telesales, with a proven ability to manage high-

performing teams, meet aggressive targets, and maintain excellent customer service

standards.

key responsibilities:

● lead a team of telesales executives to achieve daily, weekly, and monthly sales

targets.

● monitor team performance and drive productivity through effective coaching and

performance management.

● manage and optimize daily operations including lead allocation, call handling, and

sales closures.

● conduct regular training and upskilling sessions to improve sales techniques,

objection handling, and product knowledge.

● prepare and analyze performance reports (call volume, conversion rates, revenue

metrics, etc.) to identify areas for improvement.

● ensure compliance with company policies, quality standards, and regulatory

requirements.

● collaborate with senior leadership to implement sales strategies and process

improvements.

● handle escalated customer queries or issues professionally and efficiently.

● maintain a high level of motivation and morale within the team.

key requirements:

● minimum 5 years of experience in telesales with at least 2 years in a team

leadership or assistant managerial role in a bpo or call center environment.

● strong track record in meeting or exceeding sales targets.

● excellent communication, interpersonal, and coaching skills.

● proficient in crm and dialer systems (., ameyo, genesys, five9, etc.).

● ability to analyze data and generate actionable insights.

● strong problem-solving and decision-making abilities.

● flexibility to work in a fast-paced and target-driven environment.

preferred qualifications:

graduate in any discipline; mba is a plus

experience in b2c sales, especially in industries like insurance, finance, or telecom

salary: competitive with performance incentives

shift: day shift

• Experience

  3 - 9 Years

• No. of Openings

  2

• Education

  M.B.A/PGDM

• Role

  Tele Sales Officer

• Industry Type

  Insurance / Claims

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  chennai