Assistant Manager – Telesales (BPO) (3-9 Years)

Assistant Manager – Telesales (BPO)

Experience Required: 5+ Years in Telesales / BPO Operations

Department: Sales / Call Center Operations

Reporting To: Branch Manager

Job Summary:

We are seeking a dynamic and results-driven Assistant Manager – Telesales to lead,

manage, and scale telesales operations within our BPO setup. The ideal candidate should

have over 5 years of hands-on experience in telesales, with a proven ability to manage high-

performing teams, meet aggressive targets, and maintain excellent customer service

standards.

Key Responsibilities:

● Lead a team of telesales executives to achieve daily, weekly, and monthly sales

targets.

● Monitor team performance and drive productivity through effective coaching and

performance management.

● Manage and optimize daily operations including lead allocation, call handling, and

sales closures.

● Conduct regular training and upskilling sessions to improve sales techniques,

objection handling, and product knowledge.

● Prepare and analyze performance reports (call volume, conversion rates, revenue

metrics, etc.) to identify areas for improvement.

● Ensure compliance with company policies, quality standards, and regulatory

requirements.

● Collaborate with senior leadership to implement sales strategies and process

improvements.

● Handle escalated customer queries or issues professionally and efficiently.

● Maintain a high level of motivation and morale within the team.

Key Requirements:

● Minimum 5 years of experience in Telesales with at least 2 years in a team

leadership or assistant managerial role in a BPO or call center environment.

● Strong track record in meeting or exceeding sales targets.

● Excellent communication, interpersonal, and coaching skills.

● Proficient in CRM and dialer systems (., Ameyo, Genesys, Five9, etc.).

● Ability to analyze data and generate actionable insights.

● Strong problem-solving and decision-making abilities.

● Flexibility to work in a fast-paced and target-driven environment.

Preferred Qualifications:

Graduate in any discipline; MBA is a plus

Experience in B2C sales, especially in industries like insurance, finance, or telecom

Salary: Competitive with performance incentives

Shift: Day Shift

• Experience

  3 - 9 Years

• No. of Openings

  2

• Education

  Post Graduate (M.B.A/PGDM)

• Role

  Tele Sales Officer

• Industry Type

  Insurance / Claims

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  chennai