Key Responsibilities:
Handle inbound and outbound customer calls, emails, and chat queries professionally and promptly.
Understand customer needs, provide accurate information, and resolve issues effectively.
Escalate unresolved queries to the appropriate department for quick resolution.
Maintain detailed records of customer interactions in the CRM system.
Follow up to ensure issues are resolved and customer satisfaction is achieved.
Collaborate with internal teams to enhance overall customer experience.
Meet daily/weekly targets for response time and quality assurance.