We are looking for a Tele Counselor based in Siliguri, India. This is a full-time position ideal for freshers who are enthusiastic about helping others and providing guidance.
As a Tele Counselor, your main responsibility will be to communicate with potential clients over the phone. You will help them understand our services and address their questions. It is important to be friendly and professional while discussing their needs and offering solutions.
Key Responsibilities:
1. **Client Communication**: You will make calls to potential clients, listen to their concerns, and provide accurate information about our services. Clear communication is essential to build trust.
2. **Counseling Support**: You will assist clients by guiding them through our offerings and helping them make informed decisions. Understanding their requirements and providing appropriate recommendations is crucial.
3. **Follow-Up**: After initial conversations, you will follow up with clients to answer any further queries and ensure their satisfaction. Keeping track of client interactions is important for effective support.
4. **Team Collaboration**: You will work closely with your colleagues to share insights and improve the counseling process. Being a team player is important for enhancing the overall client experience.
Required Skills and Expectations:
We are looking for a female candidate who has completed the 12th grade and possesses excellent communication skills. You should be able to speak clearly and confidently over the phone. A positive attitude and the ability to listen carefully are essential for this role. Familiarity with basic computer applications is an advantage but not mandatory.