Tele Caller

€¢ Maintaining the required login hours.

€¢ Receiving inbound calls/Chat/invoices of customers or do out calls, as per the campaign specific SLA.

€¢ Documenting all calls with regards to the customer€™s query accurately in respective software.

€¢ Relevant knowledge of product and processes.

€¢ Provide quality customer service on every call.

€¢ Identify the needs of customers, resolve issues, and provide solutions on call.

€¢ To appear for refresher training.

€¢ To take every feedback from team coach/team leaders and Quality team in a positive manner for purposes of improving customer skills.

€¢ Ensure to follow the call quality script provided by the company for uniformity.

• Experience

  0 - 2 Years

• No. of Openings

  30

• Education

  12th Pass

• Role

  Tele Caller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  801, Ascendum KPS Pvt Ltd, Memnagar, Near by Helmet Circle, Ahmedabad