Ascendum KPS

Memnagar, Ahmedabad

Raviraj here from Ascendum KPSOPENING FOR ONIDA/HITACHI CUSTOMER CARENO TARGETJob Location Address:8th Floor, Satya One Complex, Sushil Nagar Society, Memnagar, Ahmedabad, Gujarat 380052Map Link: https://maps.app.goo.gl/VG19iUfXeFM7Gzqo7Time: Onida - 9 Hours (8 AM to 8 PM) Rotational8 AM - 5 PM9 AM - 6 PM10 AM - 7 PM11 AM - 8 PMSalary: Between 12K On handLanguage: Hindi/EnglishJD - Customer Care Executive1. Answering calls from customers professionally and responding to customer inquiries and complaints. 2. Handling and resolving customer complaints regarding product service problems. 3. Documenting all calls with regard to the customers query accurately in the software 4. Identifying, and escalating priority issues and reporting to the supervisors. 5. Research required information using available resources/software. 6. Provide quality customer support on every call 7. Following call scripts to ensure quality support for customThanks & Regards,Raviraj Gondaliya

Maintaining the required login hours. Receiving inbound calls/Chat/invoices of customers or do out calls, as per the campaign specific SLA. Documenting all calls with regards to the customers query accurately in respective software. Relevant knowledge of product and processes. Provide quality customer service on every call. Identify the needs of customers, resolve issues, and provide solutions on call. To appear for refresher training. To take every feedback from team coach/team leaders and Quality team in a positive manner for purposes of improving customer skills. Ensure to follow the call quality script provided by the company for uniformity.

1. Answering calls from customers professionally and responding to customer inquiries and complaints. 2. Handling and resolving customer complaints regarding product service problems. 3. Documenting all calls with regard to the customers query accurately in the software 4. Identifying, and escalating priority issues and reporting to the supervisors. 5. Research required information using available resources/software. 6. Provide quality customer support on every call 7. Following call scripts to ensure quality support for custom

Shift Time :- 9 AM - 6PM10 AM - 7PM Sunday Off + Festival leavesSalary: 12500 On hand + IncentivesIf interested please share CV7600670743 Thanks & Regards,Sweta Vandarwala

1. Answering calls from customers professionally and responding to customer inquiries and complaints. 2. Handling and resolving customer complaints regarding product service problems. 3. Documenting all calls with regard to the customers query accurately in the software 4. Identifying, and escalating priority issues and reporting to the supervisors. 5. Research required information using available resources/software. 6. Provide quality customer support on every call 7. Following call scripts to ensure quality support for customer satisfaction 8. Adhering to all company policies and procedures

Roles & Responsibility :Answering questions about a companys products or servicesSolving all product or service related issues of the customers.Maintaining and updating the information of the customers regularly.The only aim is to ensure customer satisfaction by fulfilling their requirements.