Technical Support Executive (1-2 Years)
RKIT Software Pvt Ltd

  • icon job experience 1 - 2 Years
  • icon job opening 5 Openings
  • icon salary 1.8 - 3.0 Lac/Yr
  • icon job posting Posted 3 days ago
  • Face-to-Face interview Face-to-Face interview
  • icon job location Rajkot
Key Skills

Technical Customer Support Information Technology Troubleshooting Skills Desktop Support Software Support Communication Customer Management

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Job Description

attend basic & small amounts of inbound technical service calls.

pending call processing with the help of a colleague on a routine basis.

keep records of all conversations in our ticket system in a comprehensible way.

frequently attend training sessions to improve knowledge and performance level.

ensure following the customer service sop, company policies, and website for faqs.

escalate serious problems according to the hierarchy.

frequently attend training sessions to improve knowledge and performance level.

  • Experience

    1 - 2 Years

  • No. of Openings

    5

  • Education

    B.C.A, B.Com, B.Sc, B.Tech [Information Technology], M.Tech

  • Role

    Technical Support Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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