Tech Support Executive

• troubleshooting, resolving all technical & non-technical issues related to software.

• handle chat, email & remote desktop access support process

• attend customer queries related to the product features and provide them with satisfactory assistance.

• testing & analysis of all products & services

• identifying any bugs/issues in the system and assisting in their resolution

• focusing on customer retention in cases of cancellations.

• recording, tracking & reporting problem activity

• handle escalations for post installation issues.

• creating faq/ documentations related to product training & support

• track the nature of various end user requests to see what issues might be the most common, and ensures all technical areas of concern

are handled adequately.

• Experience

  1 - 4 Years

• No. of Openings

  5

• Education

  Graduate (B.C.A, B.Tech/B.E)

• Role

  Tech Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office