Vonup solutions pvt ltd

Mira Road, Mumbai

Job Title: Team Leader International BPOLocation: [Mira Road]Shift: Night Shift Saturday & Sunday Fixed offJob Timing: 7:30 pm to 5:00 am Salary Range: (25k to 40k) Depends on interview/Experience Age:- 25 to 38Reports To: Operations Manager / Process ManagerExperience Required: 15 years in BPO, with 1+ year in a TL role (Preferred in international Exp)Job Summary:We are seeking a proactive and experienced Team Leader to oversee a team of associates/executives handling international customer interactions. The Team Leader will be responsible for achieving operational targets, managing performance, driving quality and compliance, and ensuring excellent service delivery in line with client expectations.Key Responsibilities:Monitor real-time performance metrics and take corrective actions when required.Conduct regular team huddles, one-on-ones, performance reviews, and feedback sessions.Track and report daily, weekly, and monthly metrics to the operations manager.Handle escalations and resolve client/customer complaints professionally.Conduct training refreshers or coordinate with L&D to upskill team members.Maintain discipline, attendance, and adherence within the team.Ensure process compliance and data security as per international standards (e.g., GDPR, HIPAA if applicable).1+ year of experience as a Team Leader in an international BPO environment.Strong understanding of customer service metrics and call center dynamics.Excellent communication, coaching, and interpersonal skills.Proficient in MS Office tools (Excel, PowerPoint) and reportingAbility to work in a fast-paced, target-driven environmentWillingness to work in night shiftsBenefits:Competitive salaryProvident fund Career growth opportunitiesFriendly work culture

Company Name: Vonup Solutions Pvt. Ltd.Job Title: Telecaller (International Process)Salary - Depends upon your interview Approx salary between (15k to 30k)Attractive Incentives5 days working Sat & Sunday fix off Requirement - Excellent communication skill English is Mandatory Freshers can apply & BPO exp preferred Night ShiftsNo Work from HomeEasy selectionsRegards,HR SHARMEEN

Excellent communication skills in English (spoken and written).Previous experience in telemarketing or sales is preferred but not required.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Strong interpersonal skills and the ability to build rapport with customers.Basic computer skills and familiarity with CRM software.Willingness to work flexible hours, including evenings and weekends, to accommodate different time zones.

*Company Name: Vonux Solutions Pvt. Ltd.*Job Title: Telecaller (International Process)Salary - Depends upon your interview Approx salary between (15k to 30k)*Attractive Incentives*5 days working Sat & Sunday fix off Requirement - Excellent communication skill English is Mandatory Freshers can apply & BPO exp preferred *If interested pls call me on this number*HR Neha - 9226205918