Service Desk

Taurus Hard Soft Solutions Pvt Ltd

We are looking for Service Desk Engineer with 0-2 Years of experience , Receive Calls/incidents through Phone, Web, Email or Chat .Log incidents in Ticketing tools and share the ticket number with the user . Route incidents between team and Follow till closure .Basic experience of customer handling. Provide First Level troubleshooting based on SOP'c knowledge of email , office automation package usage ,Window's Desktop OS . Call Logging, Tracking, Follow-up and Closure of calls. Generation of Reports , Should posses Probing Skills , Excellent Communication Skills ..

Experience : 0 - 2 Years

No. of Openings : 5

Education : Higher Secondary, Secondary School, Diploma, Any Bachelor Degree, B.A

Role : Service Desk

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India