Multi-vendors coordination – for IT Products/Services
AMC/OEM support – warranty logging/follow up & closer as per the TAT.
SLA management
IT products procurement/negotiations (bulk assets)
New vendor sourcing/finding as per the IT requirements.
Vendor scope/terms finalization.
Vendor invoice process and payments clearance as per the credit period.
Ticketing Tools awareness
IT products knowledge (understand the technical specification on various IT products)
Vendor reports preparation as per the requirements.