Three Ess Computer Services India Pvt Ltd

Mumbai, Maharashtra

Hardware Networking Engineer

Install & Configure Software & HardwareKnow of Microsoft ADKnowledge of SAP B1Manage network servers & technology toolsDesigning & installing of LAN, WAN, Internet, Intranet system & NetworkMonitor Performance and Maintain systems according to requirementsTroubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing Problems, and assessing impact of issues.Managing Router, Switches & Firewall, Security & Patches.Lead desktop and helpdesk support effortsMaking sure all desktop applications, Workstations, and related equipment problems are resolved in a timely manner with limited disruptions.Ensure security through access controls, backups and firewalls.Upgrade systems with new releases and modelsDevelop expertise to train staff on new technologiesMaintain technical documentation, manuals and IT PoliciesResponsible for the inventory of IT related requirementsLearn SAP modules under the guidance of HOD and should be a strong support to Dahej junior level employees by training and hand holdingResponsible for backup generation of CCTV

Responsibilities: Demonstrated ability to become an expert in our products and services, the market and the competition Help transform managed services to a fully automated dev-ops approach Evaluate research and external technologies through rapid Proof of Concepts with partners and customers Ability to generate ideas for new features through innovation and market / industry expertise Engage in cross-company solution development task forces Help onboard customers onto IBM Cloud Computing platforms, providing white glove service as needed Generate reusable assets, whitepapers, articles around best practices of the use of Cloud Computing If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there s no limit to what you can accomplish here. Required Technical and Professional Expertise At least 3 years of experience in Linux Administration. Experience with Linux servers in virtualized environments Knowledge of Linux: RedHat, CentOS, Ubuntu, etc. Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, etc. Experience in configuration management and automation tools, such as Ansible, Shell, Python etc. Familiarity with load balancing, firewalls, etc. Knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP Proficient with network tools such as iptables, Linux IPVS, HAProxy, etc. Experience with virtualization technologies, such as VMware, KVM, Xen etc. Experience with Nagios or any other monitoring tools. Additional Linux certifications (RHCE and RHCA) will be considered an advantage

Website and software application designing, building, or maintaining.Using scripting or authoring languages, management tools, content creation tools, applications, and digital media.Conferring with teams to resolve conflicts, prioritize needs, develop content criteria, or choose solutions.Directing or performing Website updates.Developing or validating test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types.Editing, writing, or designing Website content, and directing team members who produce content.Maintaining an understanding of the latest Web applications and programming practices through education, study, and participation in conferences, workshops, and groups.Back up files from Web sites to local directories for recovery.Identifying problems uncovered by customer feedback and testing, and correcting or referring problems to appropriate personnel for correction.Evaluating code to ensure it meets industry standards, is valid, is properly structured, and is compatible with browsers, devices, or operating systems.Determining user needs by analyzing technical requirements.Web Developer Requirements:Bachelor's degree in Web development or related field, or relevant experience.Solid knowledge and experience in programming applications.Proficient in JavaScript, HTML 5.0, CSS. /Core PHP or PHP FrameworkProficient in MySQL/SQLDedicated team player.Ability to thrive in a fast-paced environment.Solid ability in both written and verbal communication.Knowledge of programming language and technical terminology.Able to develop ideas and processes and clearly express them.High degree of independent judgment.Able to solve complex problems.

Multi-vendors coordination for IT Products/ServicesAMC/OEM support warranty logging/follow up & closer as per the TAT.SLA managementIT products procurement/negotiations (bulk assets)New vendor sourcing/finding as per the IT requirements.Vendor scope/terms finalization.Vendor invoice process and payments clearance as per the credit period.Ticketing Tools awarenessIT products knowledge (understand the technical specification on various IT products)Vendor reports preparation as per the requirements.

Expreriance 2-4 yearsMonitoring Reporting the alerts to respective teamsAlerts, health checkup, errors, report creationActive Directory Knowledge of AD user, groups and policiesKnowledge of DL's and SGKnowledge of Group policiesServers Server On-boarding and decommissioningPeriodic Updates of serversServer hardeningServer OS and application troubleshootingOperating systems expertise - Windows (advanced), Linux (Basic)Compliance VAPT points closureServer compliance report creationVirtual Desktop Knowledge of virtual desktopAssigning permissions to usersSoftware installation as per requirementUser support for access and troubleshootingVendor Management Requirement sharing and follow up with support partners for infrastructure and other technical requirements/deliveryPriviledge Identity and Access Management tool Knowledge of PIAMUser on-boarding and supportOthers Knowledge of middleware software (IIS, apache) etc.Knowledge of databases (Ms-SQL, PGSQL, Oracle) etc.Develop and implement standard processes for installation, maintenance and enhancement of middleware applicationsGood Knowledge of backup tools and policiesSound networking knowledge requiredGood, if worked on Cloud OR have knowledge on Cloud technologies

Monitoring and manage Router, Switches and firewall. Co-coordinating with ISP and maintain the links. Support power shut down activity for network devices. IOS Upgradation on Router and switch. Working with BGP, OSPF, STP, VLAN, and TRUNK Protocol (VTP3-Dot 802.Q). Monitoring all ISP, MPLS, PRI links. Checking all global countries wan network issue and check with concern team. Troubleshoot all issue.(packet drops, latency, service not reachable) Monitoring all the devices via tools. (HPNNMI, ORION, ScienceLogic, Dyanatrace,) Managing all device inventory. Monitoring all devices, links, and service during activity. Checking RCA with ISP. Taking all device backup when required.(NCM and CrushFTP) Attend daily morning call with pending tickets. Send daily morning checklist to project manager and network manager. Monitor all VPN network. Support and co-ordinate with Team members. Raise change request for scheduling any network related activity

Handling testing environment Physical servers and Virtual servers.Researched requirements, deployed in a test environment, created documentation.Conducted security configuration validation and analysis of Windows serversCreated and submitted change orders for critical systemsManaged VMWARE environments utilizing Virtual Centre for non-critical and critic applicationsIdentified and deployed required security patchesPerformed root cause analysis for servers utilizingMonitors and responds to hardware and software alarms using appropriatedetermination tools (PRTG) problemCheckpoint Firewall Management and VPN Configuration Managed firmware and software updates, package creation and deployment Managed VMs Snapshot, cloning and VM Templets. Managing VMs backup and restore through Veeam Backup. Responsible for all VMs HOST and Venter support . Responsible for All server hardware and software activity. Having Experience on HP SAN storage, LUN creation. LUN configuration, configuration and Up gradation and modifications Responsible for new hardware configuration and hardware upgrade ion. Creating new Virtual Server on VMware and application configuration. Creating & managing Active Directory in windows server 2008.Creating and Managing File Server & Print Server in windows server 2003 & 2008. Providing all kind of Applications Installation and Windows updating Support. RAID Configuration on hardware server with RAID concept 0, 1,5,10. Having experience of Dell, HP and IBM hardware Rack mount, Tower, and blade servers.Having Experience on Solar wind monitoring tool and manage engine monitoring toll.Co-ordination with the Vendors for hardware DELL, IBM, & HPServer DC, ADC, DHCP, DNS, VMware VSphere, VMware Server WindowsSystem, NAS, SAN Storage, Antivirus servers.Operating System HardwareOffice Automation Virus Management Professional TrainingWindows 2008, 2012,2016, 2019 Server, Windows 7,8,10 Office Automation Virus Management

Taking ownership of customer issues reported and seeing problems through to resolutionFollowing COMPANY S standard procedures for proper escalation of unresolved issues to the appropriate internal teamsResearch and identify solutions to solve the issuesDiagnose and troubleshoot technical issues.Ask customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsProperly escalate unresolved issues to Service In-charge / Service ManagerProvide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reports as per company policy.Document technical knowledge in the form of notes and manualsMaintain jovial relationships with clientsEnsure additional revenue generation from all customers sites.Be updated with latest technologies and technical skills and keep tool kit and calibrated Multi meter etc. always available with you.Ensure customer satisfaction.

Desktop Support Engineer Job SummaryWe are looking to hire a skilled Desktop Support Engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.Desktop Support Engineer Duties & ResponsibilitiesResponding to client support requests.Contacting clients to find out the nature of the problem.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.Troubleshooting networking and connection issues.Advising on software or hardware upgrades.Providing basic training in computer operation and management.Troubleshooting and maintaining Mobile Devices.Work experience with Virtual Desktop Infrastructure.Supporting user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs.Proficiency with Windows printing and scanning operations, including installation and support of network and home office devices

Job ProfileWindows Administration preferably Windows server.Hands on experience on Active directory, DNS, DHCP, IIS, Endpoints, etc. Knowledge of MS Exchange,L2 Support for troubleshooting of server hardware and Operating system related issues. Maintaining define policies and security rights over Active Directories (Forest and Domain, Trust relationship, Group policy (in depth), File replication Services, DNS, Client authentication, Certificate (PKI infrastructure).Responsible for testing and upgrading windows patches on regular basis. Daily/ weekly/ monthly network and server health Infra related MIS reports.Monitoring & Management of Backup Application. Implementing and administrating network devices, setting and maintaining policies and rights/ security within a Windows Server and Linux environment.Good Knowledge about Print Server, File Server and WSUS Server.Good Knowledge Backup types, configuration and Management. Configure and install various network devices and services (e.g., routers, switches) Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Select and implement security tools, policies, and procedures in conjunction with the companys security team Raise issues with vendors and other IT personnel for problem resolution.. Knowledge of Cloud computing, Azure and AWS .

Job descriptionWe are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If youre computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manualsProven work experience as a Desktop Support Engineer, Technical Support Engineer or similar roleHands-on experience with Windows/Mac OS environmentsWorking knowledge of office automation products and computer peripherals, like printers and scannersKnowledge of network security practices and anti-virus programsAbility to perform remote troubleshooting and provide clear instructionsExcellent problem-solving and multitasking skillsCustomer-oriented attitude