a telecaller is responsible for making outbound calls to customers, prospects, or leads with the objective of selling products or services, providing information, or gathering data. they must maintain a positive and professional attitude while engaging with customers over the phone.
key responsibilities
make outbound calls: initiate phone calls to potential customers or leads from a provided list.
customer engagement: engage with customers in a friendly and persuasive manner, answering their questions and addressing their concerns.
product or service promotion: promote and explain the features and benefits of the products or services offered by the company.
sales and lead generation: achieve sales targets by persuading customers to make a purchase, subscribe, or take desired actions. generate leads and provide qualified leads to the sales team.
data collection: conduct surveys, gather customer feedback, and update customer information in the company's database.
product knowledge: maintain a good understanding of the products or services offered by the company to effectively communicate their value to customers.
compliance: adhere to all applicable regulations, including do not call lists, telemarketing rules, and customer privacy regulations.
record keeping: maintain detailed records of customer interactions, including call results, feedback, and actions taken.
follow up calls: make follow up calls to customers to nurture leads and ensure customer satisfaction.
feedback and reporting: provide feedback to supervisors or management regarding customer responses, call quality, and areas for improvement.
targets and quotas: meet or exceed daily, weekly, or monthly sales targets and quotas.
qualifications
high school diploma or equivalent; additional education or relevant training is a plus.
previous experience in telemarketing, customer service, or sales is beneficial.
excellent verbal communication skills and active listening abilities.
persuasion and negoti
Experience
1 - 4 Years
No. of Openings
2
Education
B.A, B.B.A, B.C.A, B.Com, BDS, B.Sc, Diploma, Higher Secondary, Any Bachelor Degree, Professional Degree
Role
Sale Executive
Industry Type
Hospitals / Medical / Healthcare Equipments
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office